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If my e-Golf experience is any indication, ID.4 buyers will NOT have an app experience worthy even of cursory comparison to Tesla or other EV manufacturers. This app and the online services backing it are among the biggest pieces of trash I’ve seen in a two decade technology career. Simple things like checking your battery charge level require half a dozen steps, including signing-in across three separate web page loads, EVEN WHEN USING Toch ID or Face ID. Yes. You can use your fingerprint (or face), but you still have to do it three times! Then, you have to swipe down to force the app to refresh your car’s data... and even then, it won’t show it on the freaking screen until you go to another page in the app and then go back! Oh, and all that’s IF the back end servers are even working when you try. As crappy as the app is, the servers it connects to are even worse. I wouldn’t be able to get a job at all if the IT systems I manage had such terrible uptime and reliability. The brain damaged chimps who coded this junk seem to have jobs for life though. Don’t be fooled if a VW dealer or support rep tells you it will be fixed. It’s only gotten worse over the past couple of years.

The app is garbage and I normally wouldn’t care to write a review but I paid VW actual money for the Car-Net service because there are features that I would like to use with my e-Golf through the app, such as setting a charge limit to help battery longevity and preconditioning the car while plugged in to conserve electricity. Refreshing the charge/vehicle status is hit or miss, remote commands take at least five minutes to work, and lately I’ve been getting an error that says there was a problem with my request when I attempt to do anything. The mobile website works better than the app. Also, there’s a way to unlock the doors but no way to lock the doors. I feel like that’s a strange omission, but I could accept that missing feature if the app would just do what it promises to do. This is scary considering VW’s supposed commitment to electric vehicles and more software oriented vehicles. It is very telling that GM can get the app for my Volt right but VW can barely get theirs to perform the bare minimum functions well. I’m afraid of how their newer car models that are supposed to be full of digital gimmicks will work.

Like others have said in their reviews my carnet app stopped responding or doing anything on 12/21…couldn’t remote start, couldn’t lock or unlock the doors, couldn’t refresh. I tried calling carnet and their suggestion to me which is now a lie is that I should take my car to the dealership to have them reset something because my car wasn’t sending signals, I wasn’t doing that just for the carnet app, so the lady said she could put a ticket in but IT wasn’t responding because they were working on a big update to fix the app. She said the update would be out on 1/7/22…we’re now at 1/9 and no update, however in the beginning of the week I noticed I could now lock and unlock my car from the app. I will never rely on this app to lock or unlock my car smh. It’s freezing where I live and I’m at least glad I got the fob to remote start, but I just leased this car in may and I wasn’t expecting all these issues for a car I pay so much for every month. Get it together Volkswagen!! I will never lease or buy a Volkswagen again