TaxesToGo Status

Last Updated on 2026-02-17 by Rhodes Computer Services

I have a problem with TaxesToGo

Are you having issues? Select the issue you are having below and provide feedback to TaxesToGo.

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User reports:
No current problems

- Unable to delete account

- Unable to delete files uploaded

- No help support, email or phone contact

- Risk of site getting hacked

Cynthia Monroe-Harris 2024-03-22

Client can not save her signature. When she tries it knocks her out. What does she need to do?

Rasheeda Phillips 2024-02-01

can't sign documents keeps signing me out keeps stopping

Katelynn Wilson 2024-01-31

App keeps crashing when trying to sign documents

Alandra L Randelson 2023-04-11

I can not sign my documents. It keeps going away at the sign screen.

⚠️ Troubleshoot | Report Issue ⚠️

Alandra L Randelson 2023-04-11

I can not sign my documents. It keeps going away at the sign screen.

Showing 1-5 of 5 reported issues:

Common TaxesToGo Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve TaxesToGo network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the TaxesToGo App
1. On android, goto Settings » TaxesToGo » click [Force Stop]

Clear TaxesToGo App Cache and Data:
1. On android, goto Settings » Apps » TaxesToGo » Storage » click [Clear Data] option. This clears both data and cache.
2. restart TaxesToGo.

On android, goto Settings » Apps or Manage Apps tab.
Click TaxesToGo » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto TaxesToGo » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch TaxesToGo