Gro CRM - Leads, Deals & Sales Reviews

by Kens334455

As soon as I decided to have a look at GroCRM they charged me $24 for the TRIAL VERSION. When I emailed them to complain about being charged I did receive a quick response. They stated “ i must have known I was going to be charged as I’m required to hit a button several times confirming my purchase.”So I’m an idiot in other words is what she is saying (I didn’t confirm anything but the trial version by the way). Then the response goes on to say I should have read the fine print!
So when you see trial version here it doesn’t look like you’ll be charged for it just like the other free trial versions. They let me know it doesn’t say “free trial”. They were right. I wonder how many people they tricked like this. It’s such a slimy used car tactic it makes me sick.
So when you deal with the sneaky creators of this thieving app be sure to read all of the fine print with your lawyer so they don’t take your house when you try the trial version of their app. I was so put off that I canceled GroCRM without ever opening it. Turns out it wasn’t even actually canceled. So I have to go read the fine print on that also I guess or they may charge me for a years worth.

by Mitchell1212

I was looking at several relationship management iOS apps that will fit my needs. I was interested in trying this as it was a free trial. I woke up the next day and was billed for a month. I contacted Apple and they stated I had to work with the developer/company to get a refund. I had a sales rep reach out to me and see how I was doing with GroCRM . I emailed him back to ask for a refund due to this was a free trial and I have received no response. Imagine that! The free trial is misleading for folks and I am upset that they have not even acknowledged my concern or offered a solution. I caution anyone trying GroCRM that there is not a free trial! Misleading marketing!

by Spinnaker093

I wanted to like this because it was touted as an “Apple” focused CRM but it is terrible. I imported 2,200 contacts from my IOS address book and none of my “leads” was associated with any company. In addition, the layout of the information is not intuitive and lacks the ability to customize.

The mapping is complete garbage and does not show any of my contacts on a map. If Geolocation is important to you in a CRM checkout Zoho (has a free option), Haystack (has a free option), Zendesk Sell and Pipedrive.

The above 4 CRMs I mentions are much much better than this app.

by Morel1995

Gro CRM hands down has been the best CRM I have used! In the past I have used - Salesforce, HubSpot, Insightly and Zoho. All these other CRM solutions were complicated, unintuitive and missing a lot of features for their mobile apps. Gro CRM for iPhone, iPad and Apple Watch has been the most complete CRM I have used so far. The Gro CRM workflows are friendly and they have a lot of customization available for all types of businesses!!! I highly recommend Gro CRM to anyone looking for a customer relationship management app to help manage their business. BTW - Gro CRM is also priced waaaaaay cheaper than all those other solutions I mentioned. Plus Gro does not make you pay your subscription annually, or make you buy a certain amount of users/seats or lock you into a annual contract. I just can not say enough good things about this company or their CRM platform. Just read the other reviews and you will see what I am talking about. I did notice there were a few negative review which every company has. However the Gro CRM negative reviews were not about there product at all?!? They were about people not realizing there was a free trial, or people not understand how GroCRM store trial work??? I have seen these type of reviews with a few other companies and its a shame Apple just does not remove these type of reviews since they have nothing to do about the apps at all.

by Kimberly S Steinfeldt

We were a Base CRM customer. Then they changed to ZenDesk Sell. We were spending a lot of money per user and were just not happy with their CRM system. So we decided to switch to Gro CRM after testing many other CRM systems. We have been very impressed with Gro CRM and are satisfied with our decision to change CRM platforms! If you are looking for a solid CRM solution with great features and workflow make sure you take a look at Gro CRM!

by Nickolas S Butler

We were using Cooper but it just did not fit our business needs. So we tried a bunch of other CRM apps (Salesforce, Hubspot, Zoho, Zendesk Sell and more). We ultimately choose Gro CRM and are very happy we did! If you read most of the other reviews, you will understand why. Gro CRM has a lot of useful features. Gro CRM is really easy to use and the price is affordable for what you get!

by Jmarquardttt

We switched from Daylite and are super happy with did so! Just read the review from other customers! We have been unhappy with daylite for years! We have been looking for an Apple-based replacement and until recently there were none! Gro CRM has just been a pleasure to use! It works, bugs get fixed, new features are added and they actually help you get setup with their CRM!

by Reall1998

These did't nobody uses a desktop CRM like they they did 5-10 years ago. Your business is now something you take with you wherever you go and you need to stay in close contact with your customers to be successful these days. So I have been on the hunt for a iPhone/iPad CRM app to manage my contacts and business. I needed to find an easy to use CRM app with the right features for my iPhone/iPad that could manage my business no matter where I am. I tried a few of the top CRM on GroCRM Store but all of them were really horrible!?! They're buggy, missing lots of features and support from these companies is pretty much non-existent unless you're spending big $$$$! Then I found Gro CRM! This company seems to really understand the needs of a modern small business user! This CRM app was built for iPhone, iPad, Apple Watch and even Apple TV! You can immediately tell right away GroCRM was built for Apple devices! Their Pro edition has all the features you will ever need, a superior workflow that is easy to use and their support team actually responds and is very helpful! Note - if you require a desktop version for some reason. These guys are also developing a desktop app that is coming out next year :-)

by OdeliCarlsson76

Me and my three employees have been using your app for about 2 months. We are running our entire business with your Gro CRM iOS apps (iPhone and iPad)! I was really surprised that your mobile apps can do so much! The other mobile CRM’s we tried seem to have very little functionally, were very basic and you could not really customized them like your app.

by Estevan289

As a Personal Fitness Trainer, and Nutritionist, I had the need for a CRM to help me track both client information, but also very specific fitness and nutrition plans, for each client. This one app allows me to tailor every aspect of database management, and to keep this information literally at my fingertips. Gro CRM was just what I was looking for;" and has become invaluable to the way I conduct my businesses. Just Fabulous!

by BradfordCMB

This CRM sales app is super-friendly and powerful! We subscribed to the Pro edition, from their website, for our small team; and have been super impressed all around. We have tried many other popular CRM like: Cooper, Zendesk, Pipedrive, Zoho, and many others. However, Gro CRM was, BY FAR, the best CRM we have ever used. We highly recommend this CRM app to anyone who needs a solid, friendly and powerful CRM solution.

by Lon Cleveryyyy

We have been using Daylite for 3 years now and it’s been painful!!! Nothing but broken promises and bug after bug. We have been looking for another Apple based CRM and we found it! If you are using Daylite you really should check out Gro CRM, it’s everything you will ever want in a CRM solution (Desktop version coming in 2019!!). They listen to there customers, they add features, they fix issues, and there support is really helpful!

by Thomas Willmore

Gro CRM has more features than I will ever use, but they had the features I was looking for! I needed a system to manage my 10K business prospects, leads and customers. I am impressed that I am able to easily make a call to a lead then record the notes of the conversation and then review all my notes from previous calls if needed. I just started using their contact mapping feature, which could be a game changer for my business! Amazing CRM!

by Mects1996

This has to be one of the best contact management systems on GroCRM store! This is exactly the type of contact management was looking for in a CRM. Their contact management has everything you will ever want to manage your contacts, accounts and more! One of the features I love the most is their customized fields! Their custom fields are so powerful! I am a Pro Edition customer so I am able to create 20 of these and I can have them defaulted when created new contacts! Love that!!

by GarriLindberg

We have been using Insighly CRM for a little over a year now and we were just not happy at all. We tried about 5 other CRM system and we found that for the price and features Gro CRM was the best choice! Our team has been switched over and overall we are very happy with our choice. The Gro CRM support team helped us import our data which was a huge help, they also helped up get the system configured for our business. If you do not know this already, Gro CRM is super customizable!

by BraChesterton

Just started using Gro CRM. I subscribed to there Pro Edition with the business card scanner add-on. Their business card scanner is just sic! Take a picture and about 2 minutes later your business card contact is in Gro CRM! They use real human to transcribe the cards so the quality of the contact information is always right! Not like some of those old OCR based systems. Gro CRM has made making my business trips so much easier thanks to this feature! Gro CRM is not only a great CRM, but it’s the best contact management app I have ever used!

by Ben Jenning

LOVE THIS CRM!! I have a small, home-based business; and just wanted a way to track some basic customer information. I had a few questions about getting started and was surprised by the great customer service! The rep answered all my questions and then asked me some of her own! We figured out my present needs;" but also she gave me ideas and examples of how I might utilize GroCRM 's features going forward. I can definitely see the potential for growth and how valuable a tracking app will be for me. Gro-CRM has given both my business and my excitement about it a boost!!

by Schowalter.bernita

First of all this company has great support! We have been looking at CRM’s for the past few months. We did a bunch of trials. One of the big difference with this company is that they asked us about our business right away and wanted to know what problems we were trying to solve! After talking to a support they recommend we go download their free trial on their website. There support team help us customize Gro CRM to our business. This was a huge help!! They also allowed us to have our entire team in the free trial, which was also a huge help. Once the trial was over, we became a customer! We are very happy with this CRM solution, their support team and the company overall.

by MayaClements

You can't go wrong with this CRM!!! SO incredibly customizable, whatever your business or needs. So many options, I did make a couple calls to Customer Service reps, to discuss ideas for managing my contacts and projects, to my exact specifications. They were both very, very helpful; and actually both made recommendations that became part of my final format. After reading other reviews. I went ahead and just jumped in with the Pro version; and am happy I did. Have been using GroCRM for about four months now;" and there are still features I am uncovering!!  I am confident that as my business and needs may change GroCRM will change with them. LOVE GroCRM and it's amazing features

by RacheleTabares

I had some issues with my password after I download so I emailed support, within 5 minutes I was contacted and my issue was resolved. I have contacted support a few times now for help and they always respond right away and help me.
Their support team is super friendly and always available. This has made a huge difference in my experience with there app, as I am not left alone trying to figure everything out.

by Mrs.Ha_Ly

I just started my own business and knew that I needed a good app to manage my customers, tasks and more. So I went on the hunt for an app to help me. I was not really sure what to look for? At first I just tried some contact app but they were way to simple and limited in terms of what I was trying to do with my business. Then I read up on CRMs and those systems sounded more like what I was looking for. I tried a few CRMs and got discouraged really quickly due to how complex they were and no help at all in terms of support. Then I found Gro CRM which had all the features I needed and their support team helped me a lot! It took me a few weeks to get my workflow down for my business but their support team helped me every step of the way. I am now using Gro CRM with my new business and I can not imagine running my business any other way. If you are scared to take the leap to a CRM I would suggest you give these guys a try! This was one of the best decisions I made for my business :-)

by HarryThatcher

This is a proper CRM to manage your contacts and run your business. I choose the pro edition because I wanted some of there higher end features such as Auto History Tracking. This feature allows me to see every change that has been made to a contact or deal! I do not have to enter in the information the system takes care of everything for me and create history notes for me! I also love there custom contact folders, I did not have to try to fit my workflow into a generic CRM setup, I was able to setup my contacts and workflow for my business! The last feature I use all the time is there customized fields, this is almost too powerful! It can be a bit complex to setup because of all the options they give you, but once setup up, you can forget about it and it just works flawlessly!

by Handa0I

I signed up for their free trial but never got around to using it until support contacted me and asked if I needed any help getting setup or had any questions. I told the support tech what I was looking for and they gave me a bunch of examples on how I could setup the system to help me be more productive with my business. The support tech also gave me some examples of how other people in my industry were using the system which really helped! I was very impressed with their support techs. I more than likely would have never even tried the system if they would not have contacted me and asked me about my business. Now I am a happy customer who used the system every day. I am so glad they reached out to me! This CRM literally has changed the way I do business. So glad I responded back to that email from the Gro CRM support tech!

by Kayleigh Laane

Tried many CRM’s over the last month looking for that perfect unicorn app! Gro CRM is The Unicorn I was looking for! Their contact management is just so slick and powerful!! None of the other CRM apps have anything even close to this! Gro CRM has a couple of killer features: Customized Fields - Gro CRM has the most powerful customized fields I have seen in a CRM solution. They offer so many options like being able to create your own selectable menu! Once you get your customized fields setup you can have them added to new contacts which is so nice! Wow what a time-saver! Custom Contact Types - Gro CRM gives you the basic folders to organize your contacts like (Leads, Prospects, Customers, etc) but the cool part is they allow you to create your own! So in my case I can add folders that match my business!! SO FREAKING AWESOME! This feature alone has made Gro CRM my favorite business app of all time!

by Romaguerae

Love that this CRM offers a 1-month promo trial price for their Pro version on GroCRM store! This allowed our IT admin to really test out the system at a discounted price which was really nice! We used the system for 30 days during the promo price and got all our questions answered, figured out the features and setup a good workflow for our business. At the end of the promo trial, we purchased 10 additional seats for our other users and we were off and running with no down-time since our IT admin had already configured the system and trained our people. I wonder why more CRMs on GroCRM store do not do this? This worked really well for us and we have been so impressed with the Gro CRM platform. We have had a couple of issues since getting all our users onboard but their support has been so helpful! Good Company, Great Product, Amazing Support!!!

by Lan Dibbert

I was recently tasked with finding a CRM for our small team of insurance agents. Our team had a list of things they wanted our CRM to do such as manage our leads and clients, the ability to get directions to a contact, create quotes, and much more. So we choose some top CRM’s to trial, and Gro CRM was the only app we tried that was easy to use, had all the features we required plus their support was really helpful! Their support team talked to us countless times, answering our questions and sent us information on how to get things setup and configured for our Insurance agents. Our agents have been very happy with our new CRM system and we have seen a big increase in productivity thanks to everyone now using Gro CRM! Our office was a bit hesitant at first about moving to a CRM because no one wanted to change how we were currently doing things. Now our agents are saying we should have moved to a CRM a long time ago! Update: We have contacted their support team here and there when we needed help or guidance on the system. Their support team has always responded quickly and gave us very detailed answers and help. The Gro CRM support team has been an instrumental piece in our team being able to adapt to a new CRM system so easily!

by Thervild95

Our dental office was struggling with a way to accurately track, and follow up, on collection issues. In our search for an app to assist with this need, the discussions highlighted other needs, from some of our production staff as well. With this CRM, we are able to track, not only our account receivable efforts… but also effectively track potential new patients, patients who have made inquiries, referral information, marketing efforts, AND it has given our production staff a tool for recording personal information about their patients (kids, vacations, hobbies, etc.), which is not typically kept in a patient chart, as well as any special needs or considerations for their appointments. Our team is informed and confident, and our patients appreciate the attention to detail. Gro-CRM has become an unexpected, and incredibly valuable tool for our team! We recently switched to the Pro version;" and are excited to see how the additional options will help us to remain the best app in our city!

by IATeacher

I’d been using another CRM, for about two years. My lawn/landscape business has grown a fair amount in that time, and I have more “bookkeeping” and customer follow-up than I have the time for. I NEED to be able to use my driving time for some of this, but half the time, the information I need is at home on the desk, because there isn’t a place to incorporate everything into my current app. And even the IDEA of switching apps gave me a headache. I could only imagine how tedious it would be, to move all this information to a new app. So, the fact that I am giving Gro CRM five stars, and taking the time to write this review, shows how happy I am to have made this change. I spoke to one of their tech reps, and they walked me through the process to import all my data, directly into my Gro CRM database and folders. I couldn’t believe how easy it all was! All my customer needs can be dealt with, from my iPhone or my iPad (which is great for landscape presentations). SO glad I made this switch. Thanks, Gro-CRM, for making this business change so smooth and successful.

by MaxwellD0n

As a consultant I needed a CRM solution that is customizable for my job. Gro CRM has been the most customizable and complete iPhone and iPad CRM I have used! You can customize almost everything in their CRM system, I just love that! It's very powerful! One of their pro features I really liked was custom folders. This allowed me to define custom category names for my specific business. I also like that you can remove the default folders like: Suspects and Prospects. I would highly recommend this CRM to all consultants looking for a CRM solution. There is a bit of learning curve to getting everything setup and customized due to the amount of features they have. Once you get the CRM configured and setup, it's really easy and friendly to use. Another thing I really appreciated about this CRM is that once you understand how one thing works it applies to the rest of the system. The developers of Gro CRM seem to really have thought out how to make a powerful CRM packed with features that anyone can use. Just like many of the other reviews, their support team (Jessica in particular) really helped get everything setup. Thanks for all your help and I am proud to be a Gro CRM customer :-)

by James Sulliva

I have tried 3 or 4 other CRM and contact management apps while trying to find a CRM that would work for my startup business. I was getting bummed out because every CRM solution I tried had issues or their support was so bad I decided to bail on the CRM solution all together! Then I finally came across Gro CRM on GroCRM Store. After I signed up I was immediately contacted by Sophia. Sophia asked if she could help or answer any questions I might have. I told Sophia what I was trying to accomplish with a CRM. She listen to me, answered my questions and gave some advice. After we were done talking I felt like this company really cared about me and my business!! Not just trying to close another sale! It took me about two days to get everything setup the way I wanted and Sophia helped during that time answering all the questions I had on how best to configure the system for my specific business. I have been using Gro CRM now for about 8 weeks and I am very happy with the CRM and the company :-) Moving to a CRM can be a really scary proposition and you do not want to get stuck with the wrong company or product. As It could really hurt your business and make you waste a lot of time you could be spending focusing on your business. I was really lucky to find Gro CRM as it has been a blessing for my business.

by Laurenceer

I have been searching for a good CRM solution for my small construction company for a while now. I tried 2 or 3 different CRM apps from GroCRM store and none of them really seems to be friendly, intuitive or work well for my type of business. Then I found Gro CRM! Immediately I was contacted by Sara from support to see if I had any questions or required any help. I told Sara what I was trying to accomplish with their CRM solution and Sara listened to me and helped me figure out a good workflow for our company which was really helpful! Gro CRM was the most powerful CRM we tried out of the bunch. To be totally honest I was totally blow away with their customer support! We have been using the GroCRM for about 3 weeks now and everything is working really smooth. We are currently in the process of hiring on 2 more employees as our business is rapidly growing. I was unsure how to add these new employees and get them all setup. So I emailed Sara for some help and within 10 mins she got back to me and helped me out. Their CRM is amazing and so is their customer support! BTW, all the email support has been free even tho that say they charge for support after 30 days. I asked about this and Sara said they rarely charge for support. They are more interested in helping out their clients get up and running and doing what ever it takes to make that happen. Wow Just WOW!!!!

by LieWelcho

I just love how simple, intuitive and feature packed this CRM is! Our team tried 5 other CRMs and settled on Gro CRM. All the other CRMs we tried were way too complicated, missing important features and their support was pretty much non-existent. To date our sales teams has been really impressed with Gro CRM! There were a couple of minor hurdles we ran into while getting setup but support helped us work them out :-) They have a really good support team that responds very quickly! One feature we really wanted was their Deals to support multiple pipelines which it currently does not do. So I contacted them and asked if they have plans to support multiple pipelines in Deals. They said this feature has already been completed and it's currently in a private beta along with some other cool and useful features for later this summer. This was a pleasant surprise!!! Our team can't wait to get our hands on the new multiple pipeline feature!!! Note - We gave them some feature suggestions and they asked us a bunch of questions on what type of functionally we were looking for and why our requested feature was needed, etc. We were impressed how this company seems to really listen to their customers and seems very interested in how their system is being used by their customers. Overall this is just a top-notch company and CRM solution!

by Kathryn_Block_92

Our dental team recently decided to try a contact app, alternate to what our dental software offers. We were having difficulty tracking various appointment types, treatment plans, and billing. The switch to Gro CRM was exactly what we were hoping for. We now have the ability to customize our client lists into the various treatment types, and more thoroughly track insurance payments and billing. Any change to the “usual” procedures, can be daunting for a smaller office, such as ours; but our entire staff has actually embraced this change, and appreciates how smoothly this change-over occurred. After only a few weeks, we have already noticed an increase in clients scheduling their recommended treatment; and the accounts receivable boost that follows. Definitely recommend GroCRM for any small business.