Universal Studios Hollywood™ Reviews

by Broken Rides

We must have had the worst luck when visiting Universal Studios Hollywood. Luckily we didn’t purchase the 2 additional passes for the remaining two members in our family like we had intended or we would have been really disappointed. In June 21 my son rode the Transformers ride and after waiting what seemed like forever, Waite was 45 min, there were technical difficulties and he didn’t get the full experience. I asked if they gave him a fast pass or something so he could ride again once it was fixed, but he said no. Next, on June 23, while riding the Studio Tour, the Jurassic portion he technical difficulties and this portion of the tour was skipped. I was soooo bummed because I was able to get the full experience on the 21 and was sooo sad he missed out. Again we didn’t receive fast pass to have the opportunity to view the ride again once fixed. Lastly, while riding the Mummy my family had to be helped out because the ride broke down. Luckily we had finished the ride and it didn’t totally ruin the experience. However all these technical difficulties kinda makes you wonder. I mean you pay over six hundred to into a park and you’re still short a couple passes but decide to make the best out of and I just feel ripped off.

by Tthsbns

UniversalStudiosHollywood has been a nightmare. I am currently on vacation and had downloaded app in order to purchase my tickets. At the end of my transaction (tickets already paid for), UniversalStudiosHollywood goes on to tell me that my tickets could take up to 12 hours to process?!?! I thought maybe this was just a standard message they use to be safe and my tickets would be sent to my email prior to that.... Sadly its around 7am and I purchased my tickets last night at 7pm and still no tickets or receipt in my email! Luckily I screenshotted the ending confirmation before it randomly exits out of it on you when you finish transaction. Read through all terms and conditions prior to purchasing tickets on app and NO WHERE does it say anything about a long 12hr wait time.. this has been such an unnecessary problem during my vacation where I should be relaxing and not worried about the wait time of these tickets and the inconvenience of worrying if there is a problem or not.. very disappointing.

by Gary Gnuu

Never coming back here again. Got put together on my online purchase. I have no idea what the heck they are referring to but I bought upgraded tickets off there crap of a website to get in early and have express line. Not the case. Bait and switch. No early entry even though receipt and website say as much. Manager about the front gate was absolutely no help. Kept going in circles. Seriously got put together on these tickets. $450 later I don’t matter. I won’t drop names on managers as they need a job like everyone else but uvs needs to knock this crap off. 14yr old son is really bummed as is my wife and I. One and done. To many other Halloween events. Next step remove self from emails and mailing list.

by Team Adam94

I can not believe that each year universal charges more each year for express passes. This year they decided to take away the passes WITH lanyards and instead give you a paper ticket that you have to find to use at each attraction. It was a hassle to keep digging in your pockets to find this flimsy piece of paper. Since I was in a bigger group, there was at least one person that had to check multiple locations to find the tickets! It was annoying! It was a relief to leave and not have to worry about misplacing the little piece of paper. What a joke! We were really upset when we priced lanyards and they started at $10 and after spending 180 for tickets for 5 people ... we really felt another $50 was ridiculous next year we might try knotts or Queen Mary!

by Juan 702

Everything is seriously over priced!!
Can’t believe I paid 15 dollars for a burger and 10 fries plus 3 dollars for 1 drink and can’t even get a lid or a refill! Also waited 25min for 2 burgers (krusty burger) This place makes a ton of money and can afford one stupid refill. I’m glad my annual pass it’s almos expired because it’s insane all this prices. I will definitely take my business elsewhere in California. I drive for 4-5hr to this? Forget it..
Also your system on the tickets to hand out peoples food it’s a joke! Guy gets confused with all the tickets. You guys should get a better system with the money you saved with all the refills and lids you do not give!

by CeriseVanille

It shows wait times completely fine and is the one good thing UniversalStudiosHollywood is used for. The map is sort of confusing. There are no labels when you’re trying to navigate thus making it a bit harder to figure out where you are.
The most annoying thing is that no where on UniversalStudiosHollywood or website shows the menus of the food establishments. It only gives a brief view of what it is so you HAVE to walk to the restaurant and stare at the menu to see if it’s going to be to your preferences. It’s very inconvenient if you’re trying to plan your visit while in line or beforehand.
UniversalStudiosHollywood itself feels outdated and uncared for.

by Bngbngshootshoot

So I’ve been a big fan of universal for a long time. Even though prices are way higher I still love the theme park.

UniversalStudiosHollywood is pretty cool because it tells you wait times. The main thing I use it for. You can even tell it to alert you when the wait time reaches a specific time.

The problem I’ve had with it, is that it doesn’t alert you right away. I was at universal the day I’m writing this(technically yesterday because it’s after midnight), and I set up alerts for when the lines got short. It didn’t seem to alert me when I noticed that the wait times fell under the times it should have alerted me. I was like whatever and just ride the rides that now had super short lines. The park closed at 10:00pm today and at 10:02 I get two alerts telling me the lines are under the time I set. This was after about an hour to an hour and a half when I had noticed it myself. And um why did it alert me when the rides closed?

Other than this, UniversalStudiosHollywood seems pretty cool but I basically only use it to check wait times which seems to be pretty accurate. Now if they can get it to alert when the park is still open, it’d be even better. 😝

by Skillz5

Finally Universal Studios Hollywood gets an app! You can tell UniversalStudiosHollywood was made from the same company which built Orlando's app. The challenge is that you cannot navigate Universal Studios Hollywood the same way as other theme parks. Not all attractions with wait times or street shows are listed, but the major information is here. UniversalStudiosHollywood is great if you are a frequent visitor. So close Universal...just a little bit more, please. Lots of missing key information needs to be added.

by Snotbox17

We love Universal. But there have been a few things mags that were inconvenient about the passes.

It has been somewhat of an inconvenience to schedule at times with black out dates. Particularly having all of July and half of August blocked out. (My only summer vacation time.) and now with 3 Saturday’s in October blocked out when we really wanted to add horror night. Only other difficulty is my size. I’m a large woman and there are 3-4 rides I can’t ride including the 3 new rides in The Harry Potter area. Being new it would have been nice to consider larger people. And it’s a bit embarrassing to try your sample seats right out on display for everyone to watch you fail at closing the security bars. I understand you want people to see so they don’t waste their time in line, but there could be an example and perhaps have the actual practice seat around a screen of some sort. It’s a bit humiliating and shamming.

by TennisGal2018

I really looked forward to the Studio Tour but was unable to clearly hear our tour guide C.J. for almost the entire tour unless we were at a complete stop. I mentioned to her 3 times during tour that we couldn’t hear her but there was very little acknowledgement of the problem. I would’ve rather not had her speak at all and just read subtitles on the video screen, especially during the 50% volume reduction areas during which we could hardly even hear her talking at all. I told the bus driver Rob afterwards that the speaker system was horrible. We are going to try the studio tour one more time today to see if it improves w/ a different guide.

by Dg90774

UniversalStudiosHollywood was the best discovery made before going to the studios. It is all real time so you don’t have to look for signs or look for wait time boards around the park, which are only a couple or maybe just one.
It helps you keep track of which rides you have ticked off! You can set a reminder if you don’t want to miss their incredible shows which happens only after couple of hours.

Must must must download

by Poke-master7000

I LOVE this pass but what will make it even more enjoyable will be a feature that can let us the annual pass holders have an option to link our pass or make an account as of what the Disney app has so that we can just have it linked to our phone Incase we might of misplaced our pass or something.

by DeadsyDoll

Use UniversalStudiosHollywood!! The interactive map and the attraction wait time listings were the best features. You can also see where the food places are and what's served there. My favorite part is that the map can see which direction I'm facing. This was super helpful for me when meeting up with a friend in an area of the park that I wasn't too familiar with. I was able to figure out where I was quicker because I'm normally terrible with maps, lol.

by N🐤M

UniversalStudiosHollywood actually update that time to stand by in each rides those people that said UniversalStudiosHollywood doesn’t show where you are in the park it is wrong cuz they are stupid and never pay attention to the request that UniversalStudiosHollywood ask you to let UniversalStudiosHollywood navigates you in the park . The rides are sometimes broken but why do you blame it on UniversalStudiosHollywood UniversalStudiosHollywood didn’t do anything wrong if you want to write a 1 star feed back on this good app please think is it legit or not because you can’t blame everything on UniversalStudiosHollywood .

by Dean Robson

They gave us a discount for our youngest and we had just spent a couple days at Disney so I wasn’t expecting much but after going on some of their new rides I was completely amazed and loved it I can’t wait to go again someday. It was also awesome to be in Springfield and eat a homer size donut that fed my entire family LOL the Harry Potter ride was amazing the tour is a must try to sit on the right of the bus if you can. My only complaint and grape that I was bummed about was I’ve wanted to go on the Transformers ride forever and we went by two days after they closed it...

by Meeshpants

I've used UniversalStudiosHollywood to plan park trips and I love it. The filters on the map are super helpful, and it seemed like the wait estimates were accurate. I've recommended the map to 3 people.

After my visit, I deleted UniversalStudiosHollywood to save storage. When I tried to find UniversalStudiosHollywood to prep for my next visit, I couldn't find UniversalStudiosHollywood when I search "universal studios hollywood" in the iTunes Store. I was only able to find UniversalStudiosHollywood through the "download app" button on your website. I'd recommend figuring that out in case anyone else has had that issue - I'm using an iPad.

by Confused Imagination

Let me start with the first impression. Wow, just wow. Once you walk in through the huge arch it’s like wOw. You can hit the whole park in one day! (it kind of depends on the wait times) Next, the rides. The new Jurassic World ride is absolutely amazing very life like and surprising as well! The average wait time is about 120 minutes. All the other rides are amazing too! I definitely recommend Transformers, Harry Potter- The Forbidden Journey, The Simpsons Ride, Despicable Me for daredevil riders. Lastly, the shops and restaurants/food stops. All of the ones we went to were aMaZiNg! No matter where you go the food will be worth it!! Overall I had an absolute blast at this new updated theme park!

by Carriefromthe661

Last time I went to Universal Studios I was 16 years ago, now at age 41 I got the chance to go again and I LOVE LOVE LOVE it! I was able to ride all but one ride (Couldnt fit on the Harry Potter ride so that was a bummer!) I loved all the rides I was able to ride; and the food and gift shops are all really cool!
We ate at the Hard Rock Cafe and that was delicious, and those huge Simpson’s donuts we bought in the park were a perfect dessert to share!
I had a bit of anxiety on the Tram Backlot Tour because it was the most packed attraction there, However I really enjoyed it. It’s a MUST!
I’m glad we chose to purchase the annual passes rather than just a one day because we definately wanna go back soon!

by Cacktie

As a fan I extremely enjoy the sight every time I visit. Adding sounds if possible would be great. Especially when the opening UniversalStudiosHollywood and the Universal logo appears. Add the theme song, That would be epic. Or click on a ride wait time and hear sound or characters from the ride, restaurant, etc.
Side note. I would love Universal to give up marvel, simpsons etc for more universal themed rides/areas. Bring back E.T. Or Back to the Future. Have a whole land dedicated to Jurassic world or Universal monsters. Or other great Universal themed areas. But that’s just me. Thanks for providing a great app. UniversalStudiosHollywood definitely helps in planning out a trip to Universal Studios. Either a year in advance or the day of. Well done.

by Estelag6

My husband and I downloaded UniversalStudiosHollywood before going. The wait time feature is awesome! You can even put an alert when the wait time gets to a particular time. We were able to plan out our path based on our itinerary that kept us up to date of wait times and upcoming show times. We put our top things in our itinerary and we’re able to get to them all and have extra time to chill, eat and shop. We spent 7 hours at the park on a Saturday and got to do the studio tour, 2 shows, the walking dead experience and 5 rides. 👍🏼👍🏼👍🏼👍🏼👍🏼