Shelly Cloud Status
Are you having issues? Select the issue you are having below and provide feedback to Shelly Cloud.
problems reported in the last 24 hours
Summary of Shelly Cloud Problems 😠👌🔥
- Instructions are confusing
- App throws errors about being unable to find the device
- Too many options, not simple to use
- Difficult to add a device
3 Reported Issues: 😵🆘🛟🚨📢
Updated app after message about not on its or android anymore. Why won't it connect? Tried to reset password but won't load .
Shelly cloud app doesn't work currently with ios (iPhone or iPad) or PC (Windows 11) when trying to add time based condition to a scene. Everything will freeze after choosing daily / weekly schedule (it should show week days and time for choosing, but it never does). After this your gui will not respond to anything and your only choice is kill the damn app or close the page in browser. This happens with every device I have.
When setting sechedule, if I set to switch on at say 19.00 hours and save then it saves as switch OFF at 19.00 hours. Cannot get it to save an ON command
Have a Problem with Shelly Cloud? Report Issue
Common Shelly Cloud Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Shelly Cloud app on iOS and Android devices. Solve all Shelly Cloud app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tera communications SA, developers of Shelly Cloud.
Shelly devices are suitable to control lights, home or other appliances, garage doors, curtains and window blinds, trigger actions based on certain parameters from sensor devices. Shelly devices are compatible with other most widely accepted both local and cloud based home automation platforms. ShellyCloud offers possibility to control all Shelly devices remotely from any internet connection by using the cloud option. Shelly Cloud App user account is required to access, include, and control Shelly devices through the application. Shelly Cloud is home automation app for managing and controlling Shelly home automation devices. Shelly home automation portfolio includes variety of relay switches, sensors, plugs, bulbs, controllers, all connected and controlled through Wi-Fi network. The new Shelly Plus and Shelly Pro lines of products additionally support Bluetooth connectivity for faster device inclusion, and the new Shelly Pro line offers LAN and Wi-Fi usage simultaneously. Devices provide near real time notification on changes of the parameters they are measuring - energy consumption, temperature other environment values. There is also an option not to connect your devices to the internet with local control mode. Devices do not need to be connected to the cloud or to send data there. Having a Shelly user account is necessary to include your Shelly devices to home automation platforms like Google Home or Alexa.
