Contact Shelly Cloud Support
Company Name: Tera communications SA
About: Shelly Cloud operates an application hosting service for developers which helps for easy
deployments.
Headquarters: Lodz, Lodzkie, Poland.
Shelly Cloud Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Tera communications SA
Verified email ✔✔
E-Mail: apps@shelly.com
Website: 🌍 Visit Shelly Smart Control Website
Privacy Policy: https://control.shelly.cloud/#/privacy-policy
Developer: Shelly Group
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Privacy & Terms:
3 Most reported problems 😔💔
Won’t connect, won’t find
by Warlock-reviewer
Same experience as others - the app keeps throwing errors about being unable to find the device, then try resetting a dozen times and you may get lucky, but even after finding the device it says can’t connect (even though my phone is directly connected to the Shelly AP), then the device disappears
impossible to add any device.
by Chorume
the product idea is amazing, but the app is so complicated! Too many option, not so simple as Tuya. And to add a device is a pain! the app find the device then you can’t see it on the discovered devices. The company should focus more on the UI than having 100 products that wont be able be used.
Worst smart home app
by Ryanmsnyder
Easily the worst smart home app I’ve ever used in both UI/UX and functionality. Extremely unintuitive and terrible at adding/managing devices.
Have a Problem with Shelly Cloud? Report Issue
Why should I report an Issue with Shelly Cloud?
- Pulling issues faced by users like you is a good way to draw attention of Shelly Cloud to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Shelly Cloud customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Shelly Cloud.
