Contact Whataburger Support

On the 6th of this month I had the unfortunate experience of ordering from your store #1042. My order # 294096 was place at 6:40 in less than 2 minues the order was in my hand the first thing I did was check to see if the fries, they were not hot. I call the order taker over and told the fries were cold she starts to question my complacent, i ask if she wanted start an argument of cold fries she declined and I asked for a new order, she turned and walked away. After almost 15 Minute the Manager, likely one of the assistants came to the counter. I asked how long does it take for fries to cook. He said that I was not getting an order that I had recieved my order. So I requested my money back which I recieved. One of two things the personnel are not trained or they Are not following the proper company customer service rules. At no time did the Assist Manager come to me and explain any part of the problem. Very poor customer service and his attitude was very poor.

On 4/27 I received an email acknowledging I completed the "April order 3 times online challenge" for choice of 2500 points or a Whatameal. The email has a "Choose Reward" icon, click on the icon and all that happens is a menu pops up with nothing about rewards points except showing the points I already had. Didn't get ANY points for the "April Challenge". All 3 orders were over $10 and placed online. Confirmation email without the incentive promised. Would appreciate at least an explanation. Thank you.

I would like to be contacted by someone that will hear my complaint about your store in Blue Springs, MO. They are so very, INCOMPATANT 😡 My # is .. (816) 345-5412

Was just wondering why the WB on3620IIH40east does not give senior discounts, where others does?

After trying for a month to get a refund with NO help from the restaurant or corporate I settled for a burger. And when I tried to use my points the lead manager did not know how to apply them so I did not get to use my points. What a joke received nothing but excuses and, attitude dealing with all levels of Whatamess because that's what it is a MESS you stole my money and took a month to finally dealing with the matter. And still could not provide quality service can't do a refund can't work an app can't provide good food all you can do is provide poor quality food and attitude.

I just waited 25 minutes for 2 taquitos. I thought about going to drivethru as I watched cars come and go. This is always the slowest store but I keep expecting them to shock me.

I have been a Whataburger customer for over 50 years and have considered your franchises to be top notch: however, I recently wernt to your store on Rock Prarie Rd. in College Station, Texas and couldn't believe how bad the food was. I ordered a bouble meat and cheese bacon cheese burger and a chicken sandwich to go, both with fries. I should have known something was wrong when my to go order was ready in UNDER five minutes. Got home after a five minute drive and when we started to eat, I discovered I didn't get a double meat sandwich, the bun was stone cold on my wife's chicken sandwich as well as on my burger. The fries were cold and hard and there was no dressing of any kind on the bun. Worst meal EVER from one of your stores. Am still a fan of your food but this location needs some serious attention. I left a bad taste in my mouth. You're better than this.

Store on rock prairie road service is terrible no food or wrong food . Waiting for food for twenty minutes is not fast food. Get your shit together or lock the door. Will not be back. To bad you have had a good run for many years. Hopefully you will go out of business.

Hello Whataburger rep. This not a complaint more like a suggestion that needs SERIOUS attention. I went to your store on 35 & Seminary in Ftw. Lobby closed 24 hr drive thru. After placing my order I was approached by a lady asking me to place an order for her. I said why cant you do it at the speaker. She said they dont allow that and refused to serve her. I was at ahhhh. She wanted two bacon burger combos upgraded to large. Thats at least a $20.00 order yall refused. There are a number of people in that area that cant afford a vehicle that love your food with todays economy I mean come on now. My suggestion is this. Will Whataburger consider an after hour walk up window away from the drive thru for those who rather spend wat money they do have on your food instead saving for a vehicle. Not the first this has happened to me. Oh on another note: I have been told by my Mom that my grandpa built the very first Whataburger store in Corpus where my Mom lived as a child. His name was Robert DeRusse. Just thought I would toss that in. Pls reply back. Loyal customer for life. Robert Cisneros. If tall get a wild hair my number is 682-716-1388. It would need to have family accredited for two designs in Whataburger's designs. Tanx.

Today is the last straw! I'm tired of waiting 30 minutes and longer to get my food order when we dine in. Most always my burger is cold when the food finally arrives at our table. I'm fed-up with Whataburger spending more time on the "drive-in customers" than the "dine-in customers". A month-a-go for the same reason, I stopped going to the Garland, Texas Whataburger....today, I will no long go to the Whataburger 1164 in Wylie, Texas.

Today I went to my local What-a-Burger in Mansfield, Texas. I sat in the drive-thru line for about 10 minutes. The guy in front of me (I was the last car in line) opened his door and asked me to back up so that he could get out of the line, saying he had been stuck there for 20 minutes. I backed up and went inside to place my order. There were at least 6 customers waiting inside for take out orders. I was inside for about 15 minutes. During that time, I saw just one drive-thru order completed. I finally asked the employee if she would give me sides that were ready to serve (fries and an apple pie)in lieu of my order, and she did. Sadly, this kind of service is not unusual.

I placed an order at 2am in the drive thru at store 387 on Brentwood Stair Road in Fort Worth TX 76112. My order was a #1. Your signature meal. It took 30 minutes for me to get my food with 2 cars waiting in front of me. The order should have been ready much faster. When I received the order the fries were hot and the burger was cold. What can be done to fix this problem ?

Every time I go to store 815 12424 Tomball Pkwy and order a chocolate malt they say ice cream machine is down this time they said only can make malts because mixer is broken . I’m getting tired of all the excuses. This has been going on for about a month and I go there at lease twice a week what is the problem ?

THE APP DOESNT LET YOU SCAN YOUR RECEIPT TO ADD REWARDS. We use the store once a week at work and they aren't going to take everyone's phone with them. I get a receipt but I cant get the app to add my order to get my rewards.