italki Status

Last Updated on 2026-05-21 by italki HK Limited

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Most reported problems

Not working

66.7%

Something else

33.3%

Margaret Cook 2023-08-29

I have 72 USD credits, but app requests payment, and my teacher says system says I have no active account

Showing 1-1 of 1 reported issues:

Common italki Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve italki network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the italki App
1. On android, goto Settings » italki » click [Force Stop]

Clear italki App Cache and Data:
1. On android, goto Settings » Apps » italki » Storage » click [Clear Data] option. This clears both data and cache.
2. restart italki.

On android, goto Settings » Apps or Manage Apps tab.
Click italki » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto italki » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch italki

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Developer: ITALKI HK LIMITED

Mar 12, 2026, 09:58 PM
a user from New Orleans, United States reported problems with italki : Not working
Dec 05, 2025, 09:03 AM
a Windows user from Avensan, France reported problems with italki : Not working
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