Contact italki Support

by Poogleypie

Every time you have a lesson, in order for the teacher to get paid, you have to login to the website or app and confirm the lesson. This further requires you to enter your password each time, which is an additional irritating step. It also forces you to leave a rating for the teacher every single time. I don’t mind leaving a review after the first lesson or having the option to leave a review after each lesson, but this app forces you to do so after every lesson or else your teacher doesn’t get paid right away - it makes them wait for their payments. I use other apps for other types of lessons and the teacher is paid automatically - there’s no need to login after the lesson unless there was a problem. I like the teacher that I use on italki which is the only reason I keep using it. If I am able to switch to a different platform with the same teacher, I will definitely do that because this is the most user unfriendly of all apps I have. I am reminded of this each week on each lesson.

by Jsbjorn

Why did you take away the option to search for language partners and move everything else to the phone app and remove it from the website?

I downloaded the app to look for language partners and there is no way to search for them. You have a large community of people serious about learning languages but no way of finding them. You call these new changes the community but how is it a community if you can’t find the other members.

Now the app is just full of people writing requests for language exchanges because there is no way for them to search for other users and ask them directly.

There is a section for practicing writing and getting corrections but you have to do it on your phone keyboard because this feature isn’t available on the web app anymore. Writing in another language is hard enough, nobody wants to do it using a tiny keyboard. These changes make no sense. Italki was great how it was before.

I have paid for lessons on italki weekly for a year and a half but because of these changes I think I will either find a teacher I can pay directly without going through your app or start using one of your competitors. I honestly think your going to lose a lot of your users with these changes. I can’t be the only one.

by Hima Li

I’ve been teaching on the platform for 3 years, and I had one student one month before who had some problems with his wallet. Italki claimed that the student’s payments can’t go through the platform so they locked my wallet without any notification!!!!! I kept on teaching for another 2 weeks and when I tried to withdraw the money!! I can’t. They said they will not pay me unless I have the proof to have the class with the student. How? I never recorded our lesson and plus it’s privacy. I gave them the proof of video call timeline but they said it’s not sufficient. Avoid this platform!! As a teacher I never missed any 15% penny commission fee to them and now they don’t blame the student but me! Also you will never get back the money if you buy credits even though you don’t like it.