Onduo Status

Last Updated on 2024-12-17 by Google LLC

I have a problem with Onduo

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⚠️ Most reported problems ⚠️

Crashes

66.7%

Something else

33.3%

24 hour clock ⏰

- Billing issues have been reported, with users getting billed despite being offered as a free service through United Healthcare.

- The process for resolving billing issues is not seamless for the user.

- The advertisement for the app may be misleading, as it suggests that users can get a Dexcom G6, but it turns out that it is not the case.

Ghislaine Dvoravic 2023-09-11

meter not turning on and have a black screen. was charged last night

Showing 1-1 of 1 reported issues:

Common Onduo Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Onduo network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Onduo App
1. On android, goto Settings » Onduo » click [Force Stop]

Clear Onduo App Cache and Data:
1. On android, goto Settings » Apps » Onduo » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Onduo.

On android, goto Settings » Apps or Manage Apps tab.
Click Onduo » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Onduo » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Onduo