Omnipod DISPLAY app not working? crashes or has problems?

Omnipod DISPLAY Status

Last Updated on 2022-02-09 by Insulet Corporation

I have a problem with Omnipod DISPLAY

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

80.0%

Screen

20.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Omnipod DISPLAY Problems 🔥

- Cannot input anything or give bolus directly from phone

- No communication between Dexcom sensor and Pod

- Cannot use phone/app to run Pod

- Need to upgrade Dash model to be compatible

- Old PDM is more user friendly

📋 4 Reported Issues:

Yue Vest 2023-08-06

We have the same problem with not able to send invitation from Omnipod display app and this has been happening for a few months now. I called Omnipod customer support and they have no clue on how to fix it. Could anyone in Omnipod please help to get this resolved ASAP?

Brenda 2023-06-23

When I try to send an invitation to my daughter for the View I get an error. Customer support can’t fix. We tried everything.

Joy Thompson 2023-06-04

My daughter’s display app will not “send a new invitation”, it gets error UE-1202-SI. I’m trying this as my view app stopped working on may 25. So I uninstalled and reinstalled it.

Lisa Mansfield 2022-06-27

When trying to sync the Omnipod view app with my son’s Omnipod info I keep getting error: AU-RS-404-MR. How do I fix this? It’s been happening for 2 days.

Showing 1-4 of 4 reported issues:

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Common Omnipod DISPLAY Problems & Solutions. Troubleshooting Guide

Table of Contents:

Omnipod DISPLAY iPhone Issues and Solutions

Omnipod DISPLAY iOS app crashes, not working, errors
Omnipod DISPLAY iOS app network issues
Omnipod DISPLAY on iOS has black/white screen

Omnipod DISPLAY Android App Issues and Solutions

Omnipod DISPLAY has errors/crashing/not working
Omnipod DISPLAY server network connectivity issues
Omnipod DISPLAY has black screen

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Omnipod DISPLAY iPhone Issues and Solutions

How to fix Omnipod DISPLAY app crashes or not working on Iphone (iOS):

Close and restart the Omnipod DISPLAY app on iPhone
Update Omnipod DISPLAY app to the Latest Version for iOS
Uninstall and reinstall Omnipod DISPLAY iPhone app
Update your iPhone to the latest iOS version

Fix Omnipod DISPLAY on iPhone unable to connect to server/internet connection issues::

To resolve Omnipod DISPLAY network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Omnipod DISPLAY Android App Issues and Solutions

Fix Omnipod DISPLAY not working on Android, crashes, errors or is unresponsive:

Force Stop the Omnipod DISPLAY App
1. On android, goto Settings » Omnipod DISPLAY » click [Force Stop]

Update Omnipod DISPLAY to the latest version on PlayStore

Clear Omnipod DISPLAY App Cache and Data:
1. On android, goto Settings » Apps » Omnipod DISPLAY » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Omnipod DISPLAY.

Fix Omnipod DISPLAY unable to contact server/ Omnipod DISPLAY internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Omnipod DISPLAY » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Omnipod DISPLAY » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Omnipod DISPLAY