Onduo Reviews

Onduo Reviews

Published by on 2024-05-28

🏷️ About: Onduo is a virtual care platform that simplifies the management of chronic health conditions and mental health. It provides review, analysis, and evaluation of health data captured using compatible FDA-cleared devices. The app is only available to eligible individuals enrolled in the Onduo program. The program includes FDA-cleared devices, targeted tips and tricks to improve health, and access to a dedicated Care Team.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
54.4%

😎👌🔥 Positive experience
33.9%

🙄💅🫥 Neutral
11.7%

~ from Justuseapp.com NLP analysis of 939 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The app is easy to use and provides great insights to help understand how the body and glucose work.

- The program has helped users bring down their blood glucose levels and even lose weight.

- The online care professionals are great at keeping an eye on progress.

- The program offers support for diet, exercise, menus, using equipment, and stress relief.

- The program has helped users get their Type II Diabetes under control, with good A1C levels.



Read 22 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

Stuck

2022-06-27

Onduo will not go beyond meet your team. It just freezes and will not continue. Uninstalled and reinstalled with no change. It cannot be used. It also states I have been using an iPhone 12 and 8, do I want to use current phone!!! This makes no sense!

Scam

2022-07-28

Offered as a free service through United Heathcare. After many attempts to resolve billing issues, I still get billed from them. Tried contacting their billing dept but it was a guy on a cell phone who couldn’t take a message. The process should be seamless for the user and it is far from that. I spent hours on the phone trying to resolve the issue but United HC has no idea who this app is. I was told that the issue was resolved by my advisor (Kenzie) but I continue to get billed for a welcome kit. After canceling I received an email that they are sending the new supplies that I ordered ( I never requested these). Way too frustrating to deal with.

False advertising

2022-08-29

I received a mailer for Onduo saying I could get a dexcom g6 so I downloaded and started the program. After not seeing how I could get it I ask my specialist and she says to try and use MY insurance??? So it shows they are partnered with dexcom so I guess that’s just because they recommend it? The advertisement clearly says they offer the Dexcom but after lengthy convos it’s just not the case. I don’t like being lied to so I will not use this and do not recommend it.

App doesn’t work

2022-09-30

I have been taking my blood pressure every morning and it is not stored properly. Sometimes you can see it sometimes you can’t. Most days I cannot see the history. Forget about printing history so you can share it with your doctor. I gave up on Onduo and service provider who was supposed to monitor my results.

Not user friendly

2022-10-31

Onduo does not allow for posting medication for previous day.
Onduo does not notify you when you have a message.
There is no log for the readings, you have to go to the website.
Basically it takes to much time to use! The log for steps is take from the iPhone which is about 25% less steps than my Fitbit! Need to be able to log from other sources. As it is the program is not worth the time and effort needed to participate.

Limited

2022-12-02

Onduo has some good insight, but is limited in what it can do. My fitness tracker does not sync up to it and I do not carry my phone in my pocket so my steps are nowhere near accurate. It is also freezing during the blood pressure knowledge check and I have to force close Onduo and restart it. It will not advance past that quiz on my journey page. Room for much improvement !

Cool features, missing essential functionality

2023-01-02

You can’t export or print raw glucose logs. No way to get this data into Apple Health or to your doctor, either from their connected meter (an android-based meter) or from Onduo . Their summary stats that you can save are not nearly as useful.

iMac app

2023-02-03

Onduo would be great as a desktop (IMac) app. Logging meals and such would be so much easier. I’m using the latest IMac and it’s. Able to use IPhone apps but the this app app isn’t available for it.

Do not update!!!

2023-03-07

Onduo is great but once i updated it things stopped working correctly. I can’t view my history now, when i try it kicks me out of Onduo . 😞

Very helpful

2023-04-05

Onduo , coupled with my this app coach, have helped me to be more aware of how diet and physical activity impact glucose readings. This is no more difficult than using a normal glucose meter and with this, I can log into a website to view history, graphs, etc. My only wish is that it would track activity from my Fitbit. It currently only tracks from my smartphone, which only tracks when it’s on my person.

For me it’s user error

2023-05-07

For me,it takes me to long to type everything,
Now I just seen the microphone so I can just talk into the phone.
Everything is good with Onduo I just have too many medication‘s to list it takes me a long time to go through them but other than that everything‘s good

Useful

2023-06-07

This is first time I have been able to effectively manage my blood sugar .

Thank you Adrianna

2023-07-09

this app has been a pleasant surprise. Really appreciate Adrianna, my care lead. Great encouragement and helpful information!

LOVE LOVE LOVE THIS APP

2023-08-09

Onduo along with the entire this app program is amazing, I’ve learned so much since I’ve started over 2 years ago, I have been able to bring down my BG levels and even lost weight. I would definitely recommend Onduo and program 100 times over to anyone trying to understand their diabetes and finding aid in controlling it. I would give 10 stars but not available.

Excellent app & excellent medical and tech teams!

2023-09-10

Quickly got my Type II Diabetes under control so that I am off insulin in 7 months! My Ac1 is good! They really helped me in all ways: diet, exercise, menus, using the equipment, tiny needles that hurt way less than the usual ones, stress relief, support, great medical and tech teams! Onduo is easy to use and provides great insights to help you understand how your body and glucose work.

Helpful

2023-10-12

I really appreciate this app. I am learning so much about how I personally can be more healthy!

Keeps me consistent

2023-11-12

I love having this reminder to check my blood sugars and take my meds on time, because I’m a procrastinator! This helps keeps me in line sad to say, but it works!!

VERY GOOD!

2023-12-14

I find Onduo, my Coach, and the whole program most helpful, and informative. I have been a diabetic for years and I still learned some very useful and helpful information. I definitely recommend! It also afforded me the chance to use the Dexcom CGM, for free!!

My personal team

2024-01-14

I didn’t expect this app to be for me, but I was wrong. The program has been essential to my knowledge of life with diabetes. I have to accountable for my choices. I have acquired a phenomenal Physician who understands me. I appreciate the entire this app team.

Excellent

2024-02-15

Good application and updates frequently. This is a great program to be on and I highly recommend those with type 2 to try it. The online care professionals are great keeping their eyes on your progress. It’s been better for me in keeping my A1C Lower than visiting my doctor.

Crashes

2024-11-17

I really wish I could get it to work, everytime I try to open Onduo it crashes. Hopefully they’ll get it working properly and I can start using it!

Robert Antonini
2023-05-30

horrible program. if you change medical providers, they drop you. Before that, had to beg for supplies. Nurses are fake--just ia generated messages. biotel meter of theirs is the worst. readings 1 day, same finger, within 3 minutes each ranged from 60, 88, 135!! they told me that's normal. garbage program dont waste ur time.



Is Onduo Safe? 🤗🙏


Yes. Onduo is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 939 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Onduo Is 38.4/100.


Is Onduo Legit? 💯


Yes. Onduo is legit, but not 100% legit to us. This conclusion was arrived at by running over 939 Onduo User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Onduo Is 51.7/100..


Is Onduo not working? 🚨


Onduo works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Onduo? Post a Review




Features

- Review, analysis, and evaluation of health data

- Compatible with FDA-cleared devices

- Simple, targeted tips and tricks to improve health

- Access to a dedicated Care Team

- Integration with Apple Health to collect step data

- Science-backed and data-driven virtual care model

- Lifestyle interventions leveraging deep analytics, connected smart devices, innovative software, and access to specialty care.

  Customer Service/Support
Developer:
Google LLC

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