PRONOTE app not working? crashes or has problems?

PRONOTE Status

Published by Index Education on 2023-10-20

PRONOTE incorporates all domains of academia: grades, competences, report cards,
scheduling, attendance, tardiness, sanctions, orientation, homework notebooks,
exercises, multiple choice questions, school agenda, infirmary, learning
outcomes, multi-annual monitoring, student files, grade school certificate,
internships, school road safety certificate… From their smartphones,
Students, Parents and Teachers access their data .

I have a problem with PRONOTE

Are you having issues? Select the issue you are having below and provide feedback to PRONOTE.

User reports:
App has problems

User reports 6

problems reported in the last 24 hours

24 hour clock

Most reported problems

Account

50.0%

Crashes

16.7%

Not working

16.7%

Reported Issues: 1 Comments

By Abdoul kader 11 months ago

i can't see anythinf

Common dislikes about PRONOTE app

- Displays my grades to my parents (only the certain bad ones)

- Website version is better and more stable

- Bad app

Have a Problem with PRONOTE? Report Issue

Common PRONOTE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PRONOTE app on iOS and Android devices. Solve all PRONOTE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PRONOTE iPhone Issues and Solutions

PRONOTE iOS app crashes, not working, errors
PRONOTE iOS app network issues
PRONOTE on iOS has black/white screen

PRONOTE Android App Issues and Solutions

PRONOTE has errors/crashing/not working
PRONOTE server network connectivity issues
PRONOTE has black screen

PRONOTE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PRONOTE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PRONOTE app crashes or not working on Iphone (iOS):

Close and restart the PRONOTE app on iPhone
Update PRONOTE app to the Latest Version for iOS
Uninstall and reinstall PRONOTE iPhone app
Update your iPhone to the latest iOS version

Fix PRONOTE on iPhone unable to connect to server/internet connection issues::

To resolve PRONOTE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PRONOTE black/white screen (blank screen) on iPhone:

Follow the PRONOTE iOS app troubleshooting guide Here →

PRONOTE Android App Issues and Solutions

Fix PRONOTE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PRONOTE app issues:

Force Stop the PRONOTE App
1. On android, goto "Settings" » click PRONOTE app. » click "Force Stop".

Update PRONOTE to the latest version on PlayStore

Clear PRONOTE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PRONOTE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PRONOTE.

Fix PRONOTE unable to contact server/ PRONOTE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PRONOTE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PRONOTE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PRONOTE on android.

Solve PRONOTE black/white screens issue on Android:

Follow the PRONOTE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Index Education, developers of PRONOTE.

100% Contact Match

Developer: Index Education

E-Mail: [email protected]

Website: Visit PRONOTE Website

About this app

The students always know where they stand, the parents are reassured, the teachers have a broader prospective of their students. this app mobile is also contextual messaging that links all the actors of the institution: every event is announced by a notification (message, information and surveys, digital locker, etc. ) for everyone’s benefit. From their smartphones, Students, Parents and Teachers access their data in real time, in a secure environment, wherever they are. Today, this app has become the reference in student administration: thousands of institutions use this platform to communicate and millions of users consult their Web Space every day.