FSAFEDS Reviews

I am a new user to this program. I signed up to make things easier for myself. I have not received ANY copayment reimbursements from copays I have paid since the start of the year. Thankfully I do receive reimbursements for the medication. I find out I have to gather an EOB for each individual visit and submit this to receive credit. The EOB do Not even show the copayment I paid, but the receipt I attempted to submit shows everything. What is the point of the auto pay option?? I am a very busy, working single mother and if I knew I had to go through all of this I would not have signed up for the program. Every single time I speak with a representative I get different information. After making several attempts to resolve this on top of having a sick child who needs frequent medical attention I hope things go through so I can receive my reimbursements. If I’m paying for the service and not getting it, it’s pointless and hurts me even more financially. Smh!! I will NOT do this again next year.

Just used FSAFEDS for the first time in 2018. I’ve had FSA for 3 years now and sometimes the previous app was disappointing with the picture and selecting the right type of claim. FSAFEDS has clearly been FIXED with sensible and clear options and submission options! Love it!!!! It took less than a minute to submit a claim plus all my previous options and selections were available; like a “favorites” feature!!! LOVE IT! Try it. I hardly leave reviews especially not 5 stars but today FSAFEDS impressed me.

This is the first year I’ve had an FSA and I’m glad I downloaded FSAFEDS, it makes filing claims quick and easy.

My only issue is there is a weird glitch with notification badges. If I get one notification in FSAFEDS , the red badge on FSAFEDS on my Home Screen shows an absurdly large number every time (currently says 23,599 when I have one notification). It does get cleared when I read the notification but it would be great if this was fixed. I can’t find a way to report the issue through the link the “app support” button takes me to.

That’s a minor hiccup though and won’t stop me from using FSAFEDS .

FSAFEDS is atrocious. I’ve attempted to reinstall and use it 3 times over the past 5 years, and I always immediately delete it because it’s useless. If you have your phone display set to dark, you can’t see the dates to pick the right month or day when submitting a claim. The expense types to choose from are extremely limited. The expense type search doesn't work, you only have about a dozen to choose from and they don’t like you to submit expenses as “other” when they fall under a defined category. Using FSAFEDS could risk getting your claim denied. Trying to attach files makes FSAFEDS crash. Overall very frustrating and time wasting user experience. Just use the website.

This is the most ridiculous way to do FSA. I have been doing for nearly 20 years. This is the worst. I have always received a credit card. If there needs to be submitting I would be asked. Now I send in a service that was done the therapist put invoice date which she said is the only way she does it. It was in the DOS. Same date as the chiropractor that said I should see her and same office. Denied because the only form they give says Invoice instead of DOS.
Also denied other supplies that I needed that were OTC. I was coughing so much with illness this year that I would pee. Ordered some incontinence pads and they were denied. Ridiculous. Coughing has now stopped and so has the peeing. I provided everything from the company that they were purchased.

I am not very happy with having to pay upfront for my medical services and then submit a receipt for reimbursement. I have spent over a month trying to get my money back. I keep getting denied stating I was not covered when I was. I have spoken to customer service representatives there and they took the time to check and reassure me I had coverage. Now I am resubmitting for the third time to get all of my monies. Do you or will you start providing a spending account card again. It is much more convenient and accurate.

Thank you,
Florence Brewer

A lot of the various categories to file claims under are not in FSAFEDS . It’s strange because it is a great option to be able to scan your receipt on your phone and upload it. I am forced to start the claim on the web site, select the right category, then go to FSAFEDS and upload the receipt. Please allow all the categories to show up in FSAFEDS ! Otherwise, it’s great!

This is a extremely functional and intuitive app that does exactly what it should. It’s such a departure from the user experience under the previous vendor that it’s almost hard to believe it serves the same program. I had to knock off 1 star only because the notification counter on FSAFEDS is broken so it’s constantly showing me a notification counter in the tens of thousands instead of the 4 or 5 actually notifications that is actually waiting for me.

App is very easy to use, easier than on my home computer. The fsa program is a terrific program to use pretax $ to pay for healthcare expenses. I was initially concerned that I wouldn’t use the entire $2700 election, but used almost all of it and was happy that what remained could be rolled over to the following year. Reimbursements are made quickly with deposit directly into checking account. Great service that saves me $ by letting me pay expenses with pre tax $ while also reducing my taxable income.

I have always been very hesitant to sign up for this FSA service. I thought just swiping a card would have been easier. It’s not bad though. Since I put in my regularly seen physicians it is very easy to receive my reimbursements. You guys beat me to entering my receipts most of the time. Especially dealing with scripts and visits if my physician is already listed. Loving that. I get my $$ back before I can miss it! Thank you! We are getting a lot of medical issues handled now because of this.

I use FSAFEDS for submitting all of our health and child care claims. It’s very intuitive, easy to use and allows to submit claims with receipts as well see the status of your claims once submitted. The great feature of FSAFEDS is when submitting a claim you can either choose to take a picture of a receipts or submit already saved receipt in your documents. Very useful app with customer in mind.

I absolutely love FSAFEDS just for the convenience alone is huge. I can submit my application in sixty seconds flat and i can check history of all the submitted claims. The only reason why i did not give it five stars is that there is always room for improvement. One is that, they do not provide enough detail information about the medical claims such as what exactly was the service and telephone numbers of the requesters. Also a way to inquire about the claims. Still, i love FSAFEDS for what I’m able to do with it. Thanks.

I just used the full website yesterday to submit a claim online and it was a little confusing and cumbersome. I had another claim to submit today and noticed FSAFEDS is available. What a difference!! It was really easy to submit including creating a new provider and using a picture of the receipt. My only complaint was that the cropping function in the picture required all 4 corners to get adjusted. Minor issue. Love FSAFEDS !!

Unbelievably intuitive app. Well done. It always seems that Government agency’s websites and apps are the worst. I was not expecting much when I downloaded this. In the past I would have to send all the documents in the mail. Wait for weeks. Sometimes to be denied...(lack of documentation)...Resend more documents...with fingers crossed. Frustrated, I stopped withholding an FSA...This year I chose a small amount to check it out once more. Now I’m all in! Great Job!

FSAFEDS makes submitting claims a breeze. Years ago I would have to login on my computer, print a form, fill it out, gather receipts then fax everything and hope I was reimbursed.

Now I can see the status of everything I submitted right from FSAFEDS . I basically take a photo of the receipt with my phone, push a button in FSAFEDS and all is submitted right away. It is so simple my Grandma could do it.

Well done FSA!!!

The function for taking a photo of the receipt and submitting for reimbursement is ridiculous. The first time I used it, over half of my receipts/claims were rejected because even though the photo I took was of the complete receipt, only a portion of the receipt was uploaded. Therefore the date or provider or some other mandatory information was missing. Since then I reopen the receipt photo to double check and most times have to delete and retake multiple times. This is a needed function and needs to be fixed.

If you are worried about “use or lose” FSAFEDS will help your anxieties, I PROMISE. Easy, accurate, and updated daily. You can keep track of everything about your reimbursements and how much money is left. In a “Dave Ramsey way” this can be a tax bracket helper, Christmas savings account or simply end of the year money present. I recommend to all FED employees.

I cannot believe that I held off submitting claims on line. Over the past few years, I used to fax all my claims, until I found a new way. Today was my first on line, and there is no going back.
That said, FSAFEDS makes it so so so easy to submitting a claim and many more features at a push of a button.

Thank you so much,
David

There’s no function to allow for mileage like the webpage, so you can’t get reimbursed for that unless you go through a tedious listing on a form that you manually have to do and then take a photo of. Also you can’t put in more than one document upload per claim. Many times you need to put in a product description as the receipt doesn’t have a good enough one for the claim to be accepted. If you just have a simple claim it works well just don’t try to add mileage or any complexity such as an additional receipt or documentation

this app is an absolute scam. They ignore claims, short pay them, and/or delay them until deadlines are missed. They only pay tiny claims and ignore or deny larger ones.

FSAFEDS is terrible. You can’t edit a claim, or even as an alternative you can’t delete it and start again. It only shows 5 claims with no ability to load more.

I have lost so much money from their incompetence that I stopped participating and just took the money I was having deducted for FSA and instead invested in 401k. At least they don’t steal your money like this outfit does. It’s sad that Federal employees are effectively being denied their rightful benefits.

Very easy to use
Once a claim has been submitted, no need to do anything for future bills from the same provider.
I just wish the process can stop once the yearly limit has been reached, so I don’t have to keep getting notifications of claims submitted when there is no more balance in the account. $2650 a year is not a high amount for healthcare these days.

Give an award to whoever thought of taking pictures of receipts with a smartphone and submitting claims through an app. That being said, why does it make me take a picture twice when I’m submitting a claim? Also, I’m not able to apply a more specific description to what I’m submitting. Just one of the “most common” descriptions. Hope my claim isn’t denied because I had to put “Other.” :/

Very timely!!! Communications are great!! While health issues can become burdensome and heavy, your team helps lightened the load, it makes me feel that we are not alone and help is there. The teams helps us not to worry about the financial side. This program is definitely God sent for me as this is my first time coming aboard of the program. Thank you!!!

Using FSAFEDS is so easy. I prefer it to my home computer. Easy to log on and one in, quick and direct links to see my activity or submit a claim. Take a pic of your receipt and upload directly from your device. Please accept my thanks, I’m not normally a guy to take the time to review an app but this one deserves the kudos!

A couple problems with FSAFEDS :

1. FSAFEDS gives an option to take a photo of receipts, but then crops the receipts arbitrarily (both before and after submission). Then this app denies the claim because the receipts don’t have the necessary information.

2. this app has a “Secure Message Center” to communicate with this app, but FSAFEDS doesn’t give access to it. The website lets you access it via a very roundabout way. This would be a bigger problem if WageWorks actually read and responded to the messages in a substantive way. But they do not.

I just got FSAFEDS and used it to submit a claim. This is so much easier than either snail mail or submitting on the website because you just take a picture of the receipt, submit it and your done! No time consuming slow scanning here! Just gotta hold it steady! Thanks for creating FSAFEDS!