MassMutual app not working? crashes or has problems?

MassMutual Status

Last Updated on 2024-10-17 by MassMutual

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6 User reports:
App has problems

User reports 6

⚠️ Most reported problems ⚠️

50.0%

Not working

33.3%

Crashes

16.7%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with MassMutual? Report Issue

Common MassMutual Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MassMutual app on iOS and Android devices. Solve all MassMutual app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MassMutual iPhone Issues and Solutions

MassMutual iOS app crashes, not working, errors
MassMutual iOS app network issues
MassMutual on iOS has black/white screen

MassMutual Android App Issues and Solutions

MassMutual has errors/crashing/not working
MassMutual server network connectivity issues
MassMutual has black screen

MassMutual iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MassMutual app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MassMutual app crashes or not working on Iphone (iOS):

Close and restart the MassMutual app on iPhone
Update MassMutual app to the Latest Version for iOS
Uninstall and reinstall MassMutual iPhone app
Update your iPhone to the latest iOS version

Fix MassMutual on iPhone unable to connect to server/internet connection issues::

To resolve MassMutual network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MassMutual black/white screen (blank screen) on iPhone:

Follow the MassMutual iOS app troubleshooting guide Here →

MassMutual Android App Issues and Solutions

Fix MassMutual not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MassMutual app issues:

Force Stop the MassMutual App
1. On android, goto "Settings" » click MassMutual app. » click "Force Stop".

Update MassMutual to the latest version on PlayStore

Clear MassMutual App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MassMutual app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MassMutual.

Fix MassMutual unable to contact server/ MassMutual internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MassMutual » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MassMutual » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MassMutual on android.

Solve MassMutual black/white screens issue on Android:

Follow the MassMutual android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MassMutual, developers of MassMutual.

About this app

Download the this app app to manage your life insurance and retirement account details in one place and on-the-go: you can handle payments, review balances, pay down premiums, review policy info, and much more! Please note that in order to use the this app app, you’ll need to have an account or policy with this app. Registration is a few easy steps. If you are already registered on this app. com or with the this app app, you can login with the same username and password.