Contact Swedish Health Connect Support

Supremely disappointed with this app, which if optimized for the user experience, offers so much potential. This morning there is a message showing for me, but when I click the icon it says this feature is not available. Then I tried to schedule a mammogram, for which I am overdue. This feature was only available at a few limited places outside of my city (Seattle). Really? Why is this common screening visit impossible to self-schedule? Next I tried to schedule with the dermatologist I've seen before. Nope. The only option for scheduling is with my primary care doc (the person who has referred me to the dermatologist). In short, the app is extremely limited. And Swedish phone scheduling is only open M-F 8am to 5pm, with zero options for after hours or Saturday scheduling. People like me want to make our own appointments, and it shouldn't be this hard. Hopefully this will give the developers some ideas for how to improve the app.

The definition of insanity is doing the same thing over and over again and expecting different results. I almost went there with this app. All I wanted to know was: when was I last seen for X. After several attempts- resetting password, etc. - I eventually gained access. (Even though the settings tab indicated I was signed on). You can then tap multiple drop downs and tabs to try and find X. (If you can see them on your cellphone. Thank goodness for the zoom. I’m fairly tech savvy. I wonder how many others will give up more quickly than I did.) There is no search tool. Several times I was redirected to the sign on page to renter my ID and password. I entered these correctly several times and decided that the app needs serious “medical” attention. This needs to invite real patients to practice on the app and not have techies tell administrators that it’s good to go.

I log on fine with no problem but as soon as it lets me in it tells me my session has expired and takes me back to the log in page I’ve uninstalled and installed and can’t get anything really need to email my dr cause of some issues and I can’t get in really wish it would work would save me time from having to wait on a phone call