ShopChat app not working? crashes or has problems?

ShopChat Status

Last Updated on 2019-07-08 by Chatter Commerce

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Common ShopChat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ShopChat app on iOS and Android devices. Solve all ShopChat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ShopChat iPhone Issues and Solutions

ShopChat iOS app crashes, not working, errors
ShopChat iOS app network issues
ShopChat on iOS has black/white screen

ShopChat Android App Issues and Solutions

ShopChat has errors/crashing/not working
ShopChat server network connectivity issues
ShopChat has black screen

ShopChat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ShopChat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ShopChat app crashes or not working on Iphone (iOS):

Close and restart the ShopChat app on iPhone
Update ShopChat app to the Latest Version for iOS
Uninstall and reinstall ShopChat iPhone app
Update your iPhone to the latest iOS version

Fix ShopChat on iPhone unable to connect to server/internet connection issues::

To resolve ShopChat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ShopChat black/white screen (blank screen) on iPhone:

Follow the ShopChat iOS app troubleshooting guide Here →

ShopChat Android App Issues and Solutions

Fix ShopChat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ShopChat app issues:

Force Stop the ShopChat App
1. On android, goto "Settings" » click ShopChat app. » click "Force Stop".

Update ShopChat to the latest version on PlayStore

Clear ShopChat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ShopChat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ShopChat.

Fix ShopChat unable to contact server/ ShopChat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ShopChat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ShopChat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ShopChat on android.

Solve ShopChat black/white screens issue on Android:

Follow the ShopChat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Chatter Commerce, developers of ShopChat.

Verified email

Contact e-Mail: [email protected]

About this app

Now you can do everything from where you already spend your time – chat! this app works with all popular messaging apps such as Apple iMessage, Facebook Messenger, WhatsApp, WeChat, Kik, Viber, Tango and many more. ** "Found some GREAT new outfits! Can't wait to share it with my friends.. ". ** "No more copying and pasting links or screenshotting photos of 'this super cute dress I think would look great on you' only to have to go back and delete it from your camera roll later. Share and Shop right from your chat keyboard! this app is the world's first shopping keyboard. No more cutting and pasting links or trolling through random apps, search and stores to find new stuff. Share it with friends to shop together while you chat! The keyboard does this all for you! Feel free to send us rants/raves/love at feedback@this app.