🏷️ About: With the Lively app, you can now access the Lively® Urgent Response Team right on your phone. In an emergency, tap the Urgent Response icon on your iPhone and you’ll be connected to a certified Urgent Response Agent who will get you the help you need no matter the situation.
We Investigate the app owner's website (Lively.com), verify their legitimacy, and uncover hidden scams and complaints.
This is an utter disappointment. Based on the website and reviews, I purchased an Apple Watch for my grandmother. I tried to create an account…it asks you the standard questions to creat an account…when you click “create account” it shows an error that says “No email associated with this account.” Duh. That’s why I’m trying to create one.
The website touts the ability to access LivelyHealthSafetyService (clearly available from the Apple App Store) on your phone, your Apple Watch, and Alexa devices.
I called customer service and was disconnected the first time; the second woman was extremely dismissive and rude; the third was trying to be helpful but clearly had no idea what is on the website.
Both reps informed me that they could not assist me with creating an account and I needed to call Apple. I explained what I was trying to do to no avail.
Please be warned that the website is not accurate. Apparently you need to have a Lively device to create an account…in order to have LivelyHealthSafetyService , etc (which you still pay for). As soon as you say the word Apple, the rep will clam up like you just said Voldemort.
If their urgent response team is anything like dealing with customer service, I wouldn’t rely on it to save someone’s life.
App refuses to recognize either Mom’s valid phone number or email despite overcharging her by hundreds of dollars. Calls to customer service result in no help with LivelyHealthSafetyService though they are able to access her account using the same valid phone number and email. Intending to cancel service once I have time to call again.
We bought this for our elderly parent.
LivelyHealthSafetyService helps us make sure she’s safe when alone. Today LivelyHealthSafetyService said, last known update 16 Oct 2020. Closed & rebooted. Same status. Deleted & reinstalled app. Account not found (using Mom’s cell#)
What the HECK? So called Customer Service, started a conversation - followed by ear piercing beeps than the call dropped ?!?!?. And no call back either!!!
Moms Fall detection keeps turning off and account shows I’m wearing on wrist even though it’s on lanyard. Can not find a place to update that on app or website account. She Fell last night and lay on floor for 2.5 hours before she was able to wake someone to help her get up because of this failure. Primary reason I have this product and yet it failed me.
Staff spent 2.5 HOURS on initial set up. Very sensitive for the first week, then quit working altogether! Waste of $$$!
This system goes offline for several days. With no notice or status updates. If you’re relying on LivelyHealthSafetyService to locate your family member you will have long periods of blackout. Very concerning when it’s advertised as a caregiver application. I was able to get through the contact number and the service rep had no further information on why the system was not functioning.
I have fallen a couple of times and my lively was off. Since I have had my lively I am constantly coming on here and taking it from not connected to connected. I do not understand this. I have called and written but no response. This is unacceptable.
This is only a year old but when not connected it is no help to me. I believe I should be sent a new one at no cost to me. There is something wrong mine.
A few times I didn’t remember to put on my lively necklace. Because I didn’t want to forget it again, I ordered the Wearable2 watch. This watch is a lot more convenient for me and in a close range location. When I’m putting on my jewelry, it’s readily present vs. the necklace which is on a charger in another location.
I feel safer and more confident.
I live alone and have several health issues.
I can be at peace knowing that I have someone looking out for me 24/7.
Zaina
Not good with internet. But learning.
It’s great idea
I love knowing I’m safe
So easy to use
In my opinion, this is the best medical alert system!
Work with Apple Watch and wearables
Just got it. Works well.
Both Sam & Elizabeth were very helpful and friendly with help getting my Alert set up.
I like this very much and when I have hit the option by accident the operators are very kind!
Great device had to use it twice. Only thing is the slot to get the batttery out is very thin and not deep. Need to do something about this.
Good service
Lively Health & Safety Service does not appear safe based on available data.
JustUseApp Safety Score for Lively Health Safety Service is 0.8/100.
This assessment is based on our NLP analysis of 384 user reviews.
Combined with the app store average rating of 4.5/5.
Lively Health & Safety Service does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Lively Health Safety Service is 0.8/100 .
This conclusion is based on analysis of 384 user reviews.
Lively Health Safety Service collected the following data from you:
You can even speak to a registered nurse or board-certified doctor with our Nurse On-Call service anytime, day or night (Premium Health and Safety subscription required; no additional costs or copays or insurance needed).
In an emergency, tap the Urgent Response icon on your iPhone and you’ll be connected to a certified Urgent Response Agent who will get you the help you need no matter the situation.
Registered nurses evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate and schedule appointments.
Lively Link is a complementary smartphone app loved ones can download to stay updated on your health and safety.
The Lively app requires an active Lively Health & Safety Service subscription.
