Contact Garmin Jr Support

So yesterday i went to the pool with my spiderman garmin vivofit jr 2 and i've unlocked all the step icons and the badges and completed all of the adventures. It took a whole year to complete. So they say its waterproof and it can handle swimming but i went to the pool with it and i got in the water and a few minutes later, it stopped counting my steps. I thought that was just something happening then but after that i checked the time and thats when it froze and then the screen turned white and purple and started flashing. We get home and we tried to unscrew it and get the water out, but when we screwed it back together, it turned off completely. We put it in some rice to see if that would work and its been a whole day and its still not working. I've had this for more than a year and it was really great and it took me alot of work to unlock everything and now its all gone. Not happy.

We have been using Vivfoit Jr. for many months and we were very happy. Few months back however, our Vívofit Jr. 2 started zeroing out the progress my daughter made during the day. She can close the loop multiple times a day and when syncing it would zero out her steps and active minutes. We communicated with Garmin Customer Service, even received a replacement tracker. Today new tracker zeroed out the progress again. I uninstalled the app and after new installation it turned out that my daughter’s progress accumulated during almost a year has been erased and she needs to start from the first mission! She has unlocked 24 out of 26 missions and has badges to show for it, but has to start over now. I don’t believe she will be interested anymore. It is a great app when it works, but inability to address issues and loss of months of progress is crushing for me as a parent and for my daughter as dedicated and enthusiastic user.

My children each got a vivofit jr. For Christmas. They love them but the app and syncing has not been so good. I have to sync to their watches manually anytime I give them points or for me to see their up to date activity. So the only time I can see their active time or give them points is when they're right beside me and we sync. Kind of pointless when we're not near each other 24/7. The app also has not let me see their activity by day or sleep patterns at all. When I go to the activity page it constantly says loading.. the only thing it will tell me is how many minutes they were active that day. When I go to the sleep page, it says no data. And when I try to do the adventures it tells me an error has occurred. So pretty much the only thing the app has been good for is giving them points for chores... otherwise it's useless.