Contact Garmin Connect Support

by D_Edwards16

May not deserve a 1 star but the fact there are so many problems/bugs that they haven’t addressed in years makes it a one to me. The first is the notifications. If I get one in anything it’ll show as a very large number of notifications and won’t go away unless I tap on the top left icon. Second are the charts that are messed up when going in my run details. Might as well forget trying to look at pace chart. For some reason it wants to show pace as slow as 30 minutes a mile even if you never went that slow. For instance I may do a run and the slowest I go is 8 minutes a mile but since they pull the chart down to 30 minutes a mile you can really tell anything about your pace.

The other thing they need to do better on is making it more sociable. They have basically accepted strava as taking its business but if they would make a better screen with social interaction and better search engine for friends it would be great. They also need to make it to where people can use their phone as their GPS device in their app but I doubt they’ll ever do that as they want people to buy their devices but the fact is most casual runners will never buy one cause they want their phone with them.

by Big Pierogie

Despite many updates, this app never works well for me, regardless of which iOS version I’m using. I use it with an Instinct solar and it keeps disconnecting. I have to reboot the app for it to work again. Since there is no Bluetooth connection indicator on any watch face (it’s in a deeper menu), you don’t realize the connection has been lost. When the app works and you turn off your phone, the watch will notify you that there is no Bluetooth connection. But when the app just randomly stops working, you never get that notification, or any other notification, and that happens a lot. Very frustrating as it’s easy to miss calls and messages since my phone is on silent most of the time. Wish there were more watch faces to choose from and that they would include the Bluetooth icon. Even my old Pebble had that. I would also like to see my phone’s battery level displayed on a watch face. Sometimes the watch battery saver won’t turn itself on at night, and if it does, it will stay in that mode past the designated off time. This is less common but it happens. Love all the features but it would be nice to get what I described above. Please make it less buggy.

by Regretting I Bought This

I have a vivoactive 3 for 1.5 yrs. Until recently I owned a edge 520 for roughly 4 years. The 520 does the basic features ok but when you want to use an advanced feature, it might work it might not. Both are plagued with constant glitches. I couldn’t handle the edge 520 reoccurring issues. When the charging usb port broke I got a refurbished 520 and gave it to a friend who was new to cycling. I switched to a wahoo roam and I am problem free!! I still wear the vivoactive 3. My watch always had one or two nagging quirks. Now it continues to have constant connection issues since iOS 13 was released. I’ve gone through the suggestions garmin sent out to fix this issue but still nothing. 🙄 Furthermore I had great customer service 4ish years ago. The last time I called my experience was the opposite. Things happen and people can have bad days. Why am I bringing up customer service? If you buy a garmin product you’ll have to use the garmin connect app. When issues arise you’ll have to call garmin. I know this is supposed to be a review of the app and I am giving examples of the products issues. In the end who knows if it’s a garmin connect issue or a 520/vivoactive issue.... who cares when the stuff isn’t dependable and doesn’t work as advertised. If anyone reads this the take away thought is my garmin experience has been sub par due to numerous glitches. They kinda work 🤷🏻‍♀️. Good luck