RideMETRO Status

Last Updated on 2024-06-05 by Metropolitan Transit Authority of Harris County

I have a problem with RideMETRO

Are you having issues? Select the issue you are having below and provide feedback to RideMETRO.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of RideMETRO Problems 😠👌🔥

- Missing 153 schedules.

- Requires users to open other apps to access meaningful information.

- Schedules included in the app are just pdf links.

- Some users have reported technical issues with the app, such as a black screen or it not working at all.

- Users have reported that the app is pretty useless and doesn't provide much value.

Have a Problem with RideMETRO? Report Issue

Common RideMETRO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RideMETRO app on iOS and Android devices. Solve all RideMETRO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RideMETRO iPhone Issues and Solutions

RideMETRO iOS app crashes, not working, errors
RideMETRO iOS app network issues
RideMETRO on iOS has black/white screen

RideMETRO Android App Issues and Solutions

RideMETRO has errors/crashing/not working
RideMETRO server network connectivity issues
RideMETRO has black screen

RideMETRO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RideMETRO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RideMETRO app crashes or not working on Iphone (iOS):

Close and restart the RideMETRO app on iPhone
Update RideMETRO app to the Latest Version for iOS
Uninstall and reinstall RideMETRO iPhone app
Update your iPhone to the latest iOS version

Fix RideMETRO on iPhone unable to connect to server/internet connection issues::

To resolve RideMETRO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RideMETRO black/white screen (blank screen) on iPhone:

Follow the RideMETRO iOS app troubleshooting guide Here →

RideMETRO Android App Issues and Solutions

Fix RideMETRO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RideMETRO app issues:

Force Stop the RideMETRO App
1. On android, goto "Settings" » click RideMETRO app. » click "Force Stop".

Update RideMETRO to the latest version on PlayStore

Clear RideMETRO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RideMETRO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RideMETRO.

Fix RideMETRO unable to contact server/ RideMETRO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RideMETRO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RideMETRO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RideMETRO on android.

Solve RideMETRO black/white screens issue on Android:

Follow the RideMETRO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Metropolitan Transit Authority of Harris County, developers of RideMETRO.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit RideMETRO Website

Privacy Policy: https://www.ridemetro.org/pages/privacy.aspx

Developer: Houston METRO

About this app

METRO is the Metropolitan Transit Authority of Harris County, serving the Houston, Texas region with safe, clean, reliable, accessible and friendly public transportation services. And with a prior download of our companion Q Ticketing app, you’re just one tap away from where you can purchase mobile tickets – a contactless fare payment option to ride METRO bus and rail services. For assistance, please contact METRO Customer Service at 713-635-4000 or visit the website at this app.