My Verizon For Business Reviews

Since getting our personal switched to business I have had nothing up issues with Verizon. I asked for my email to be changed as they put my husbands email under me and my email under my husband. I then called in and she “fixed it” only to find out it that exact same Two month later. The rep also stated we would never ever (they stressed this) come close to using 300g of data on our router. Even after we told them we do zoom calls all day. We are approaching 700g each month. Manager was supposed to call me several times and failed to. I then had to go tot he store to get her number actually call her for anything to get done. MyVerizonForBusiness says we have used zero data for the entire month while I get emails saying I’m over my data usage. When I called into Verizon the lady on the phone told me ignore those emails that it was inaccurate and wrong. We then had a $1,000 Verizon bill!!!!!! I loved y’all as my personal cellphone carrier. I Absolutely hate y’all as my business carrier. The manager did take off the extra charges and I’m appreciative but nothing has been offered to help the situation other than having to purchase another router. If I wanted to spend $500 on internet I would have just gone with at&t and had it ran to my house directly. I also have to redo the Face ID every friggin time I open MyVerizonForBusiness . What’s the point if I have to log in every time to make the Face ID work but then go back to use it and have to redo it?!?!?! So incredibly frustrated.

My children and I switched our phones from my sons account to my hair salon business account. This process has been NOTHING short of a nightmare and WAY more costly than what we were quoted in the store. I don’t see myself staying with Verizon the next time I need to upgrade my phones, that’s how bad this process has been. Hidden fees out the rear end along with equipment notifications not being accepted for transfer. Yesterday my phone when into SOS status and left me stranded while submitting payroll for 91 employees without the ability to receive authentication and verification codes from my work computer. This whole process has been nothing but thinking it’s been taken care of, only to find out it’s something else the next day. Today I got a text that I would be charged a “didn’t return” fee for a phone I handed to the store clerk the day he set our phones up. My decision to stay with Verizon this upgrade has been a HUGE REGRET.

I’m not sure how a company like Verizon could put out such a horrible app. After seeing many more negative reviews about it, I’m very perplexed as to why changes haven’t been made for months. Let’s start with the big, and basic, issues. I use MyVerizonForBusiness mainly to pay my bill and check my statements. I’ve tried multiple times to set up touch/face ID and each time it says it’s set up. Then I go to log in the next time and can only log in with my password. I’ve also tried paying my bill the past two months and it says I have a negative balance and it won’t give me the option to pay because of it. Then when it’s past due because of this fact, it lets me know I’m past due but I still cannot pay because it shows a negative balance. I’ve never had to work so hard or check an app so many times to get a company to take the money that I owe them.

I have been on auto pay since the beginning my payments have not been successfully pulling out. I have called multiple times and then hung up on. I’ve had the worst experience so far coming from nine years as a team mobile customer I feel like I’m in the same place. As a business account holder, I have been given the most crappy service of ever . If this is a type of service business people get, I can imagine how you guys real people in with free devices and then nothing works and then lie and say business people get great customer service. Please check my call history and you will see I can’t see my bill in the store. They tell me to call one 800 and they can’t even tell me and then representative told me I could charge taxes because I live in the United States know if that’s not something stupid and relevant to my account I don’t know either way to say it.

I have a small small business and the lady at the store talked me into switching to a business account. Sold me having priority data over regular accounts. Dead wrong. I’ve been in numerous situations where I had very little service and my friend beside me had full service. Both phones are 13pro 5g.
I’ve had to call in for assistance several times and can’t even get someone that is fluent in English.
I went to upgrade one of my lines in June and never received the phone because Verizon only put 55 in the address line. No road name or nothing. But yet they continued to charge me as if I had the new phone. When I called they had no record of this order until I gave them the tracking number and then found it. I still do not have a phone for that line. They said they could only issue credit for next month.
Verizon has turned into a complete circus!

As a long time, customer of over 25 years, it is absolutely amazing that in a system that’s become so large they are not able to take care of their clients. No, it is not me. It has been proven time after time when I’ve gone out of my way to go into a local Verizon to show that something has been messed up overall with my account, and no one is willing to own up to it. and many times it doesn’t even recognize my existing phone number that I’ve been using for once again over 25 years. Mistakes happen, technology, breaks down, and there’s human error with input. And these times there needs to be better customer service owning up to the mistakes that it happened. Locally, Hilton head, Island has the amazing and most professional and well trained business reps overall. The system with Verizon is not backing them up!

MyVerizonForBusiness could be really useful if the data it presents was accurate. When I look at the Feed it is always saying my bill is over due when it isn't. It even shows that there is a $0 balance right next to the alert. The Data Hub it tells me I have 48GB/28GB of data remaining. It's actually the reverse that's correct. If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. That info is found below it but at first glance is very deceiving. Either change it so it shows that lines usage or remove it entirely. When I go to Billing > History it only shows the amount for the most recent invoice. The others show $0.00. All of these "bugs" were found within a couple of minutes of poking around MyVerizonForBusiness . I stopped because I didn't want to be disappointed any more than I already am. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I wish they would have waited to release it when it was actually useful. It's irritating when you can't trust the data you're presented consistently. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. I guess the only place to go when you're at the bottom is up. Get with it Verizon, this is inexcusable for any business, especially a technology company. People have options these days.

I just spent TWO HOURS trying to set up automatic payment after my bookkeeper struggled with doing it for a while. Because I have a business account it would t allow me to do anything on MyVerizonForBusiness until I spoke to someone. I spent 30 min on the phone and I was told it was finally set up, she removed the $5 late fee and told me I was good to go. When I tried to make a call ( it’s a work day) it wouldn’t go through - so then I spent ANOTHER 90 min trying to fix it. No one could see that I had set up automatic payment and paid the bill. So finally I said , go ahead and process another payment, since I need to get to work. She said there would be a $7 charge for her to process it - I told her I’d already paid it w another agent and refused to pay $7 because of the principle. She put me on hold to speak w a supervisor. Then she said she couldn’t do that bc she was getting an error. The whole process was a MESS. I FINALLY GAVE UP and payed with a cc. Again.

Very difficult to communicate , they overcharged my account it’s been two months they promised credit and still my credits have not come . When you call customer service it goes to Philippine and they are very pleasant promise to help but totally useless waste of time , I have called almost 6 times waste of time . My new phone was never delivered to me they kept charging me, also called them to say I don’t have the phone , they issued me another and kept charging me for two phones when I only received one phone . After back and forth I decided to return the second phone as my daughter was too young to have a cell phone , I called to disconnect the phone they never did and kept charging me for several months .
I had my small business account manager get involved she had a manager again from Philippine call me promised to disconnect the two phones and issue credit for all the wrong charges .That was 10 days ago , I have yet to see any credit to my credit card .
why should I or anyone be treated this way .

Sales people will talk up a service to get you to buy it, and this program does NOTHING that was promised. Also have extra lines on my account that I don’t need and have been calling literally every week to get them removed/closed/etc. and nothing is being done to correct the lines or the bill. One representative told me not to pay the bill until the lines are removed/credited, so I didn’t and they suspended the account - a business line!! I didn’t have service after they told me that there was a note on the account and service wasn’t going to be suspend. Lies after lies after lies… i needed up paying for the amount of services I did use (and subtracted the lines and devices I didn’t use) to get my phone back on for business purposes. It’s now month two: still no return labels for the devices that I was promised so they could remove the lines, still no credit, my service was terminated AGAIN, and I now have a $159 unexplained service charge. Joy! I cannot wait to finally get in touch with someone to cancel this service for good.

Everything else about Verizon business is fine. People are nice. Service is good. Coverage is widespread.
But…. Had an employee upgrade their phone on MyVerizonForBusiness with a $800 promo offer. We had a screenshot of the offer and purchase, got an email from Verizon confirming the $800 credit but it never applied on the account. After 11 months of calling Verizon business (every call being promised it was fixed and would be applied in the “next billing cycle”), they finally just manually credited my account.
Now I’m in the same boat with another employee that upgraded to iPhone 14 pro on the business app. We have all the screenshots and confirmation emails from Verizon business. We are only 3 months into calling on this one so I’m guessing we should receive our credit in about 8 months? Like I said, really really nice people on the customer service line but they are not empowered to fix anything. They escalate it as a ticket and it just goes nowhere. This will be the last time we upgrade with Verizon business. Once contracts are up, we will look for another service.

If I could give negative stars I would in a heartbeat! I’ve been a great customer and have never missed a payment or been late on any payments and this is how I’ve been treated for the last 4 months.
I was told that my bill would be right around $250 when I switched to a business account.
First one came in at $313 was told to just pay the bill and everything would be straightened out on the next one. Second bill came in at around $280 was told to just pay the bill and everything would be straightened out on the next one. Third bill came in at almost $600 told to hold off on paying it because they were going to straighten it out. After 2 weeks of waiting I received a threatening email saying that if I didn’t pay the bill my service would be cancelled. Was told to just pay it. Fourth bill came in at $349 (right around the same time that I received the email)was told to just pay the bill (almost a $1000 in total)and hopefully everything will be straightened out on the next one. I paid it!
I’m done. These people are thieves and don’t give a crap about their good customers.

I've been with Verizon on my personal phone service since it was GTE. I have a business router I've had for 2 plus years. It is horrible because, apparently, Verizon business can't use Verizon home towers. That would be ok, not businesses fault. EXCEPT, I have attempted to contact Verizon business to cancel that $112 a month useless router for 6 months and have not been able to get someone on business side to talk with me. I can get through to a home customer stiff rep (did so yesterday) and they cannot help with any business matters. Even an "internal call" to businesses side went unanswered. One review said the business side of Verizon are "thieves". Worst thing? Verizon corporate doesn't seem to care. Just pay attention to these 1 star reviews because this seems to be the correct rating for Verizon business.

Our business has been using Verizon for over 30 years. I love that I can log on and monitor each line pretty easily. But what is sorely lacking is the inability to order to equipment and accessories, right from MyVerizonForBusiness . We get a fabulous business discount through Verizon for being a business, but I hate having to physically go into the store to get cases, keyboards, etc. I’m feeling extremely frustrated by the online options for a business account. I would probably have purchased far more equipment from Verizon over the last few months, had I not gotten so frustrated with MyVerizonForBusiness and website. There is a ton of potential improvements for your business account features! Make it simple for us to order what we need so we don’t have to stand in line at a store for an hour!

I feel very frustrated as a business customer versus a personal account holder, examples of why- MyVerizonForBusiness is worthless to me when I get locked out and I am told as the business owner and one in charge that I need the administrators permission to change my password or do what I need to do to get into my app to pay a bill so if the bill is due on Friday I have to wait through the whole weekend until someone is available to speak with which wouldn’t be until Monday again because your hours for Customer business customer service help or shorter much shorter than my working hours and that feels very frustrating as well. There needs to be a way to verify who I am as the administrator when I’m being told I need to wait for the administrators permission to make any changes that it’s absolutely ridiculous that I is the owner and administrator needs to wait because there is no way to verify that I am the administrator and it’s saying I need to wait for the administrator.

This gentleman goes above and beyond as well as his assistant or co worker. She and he both helped me all the way through my account to get it up and running properly! They both did a excellent job and I plan on referring all associates, friends and family members. Even though I don’t approve of some of Verizon wireless corporate practices and overall customer identification security and approval when already pre approved practices. I am at this moment satisfied with my purchases and confident if I have any issues Shaun will be there to direct me or help me on any issue I may have in the future. These two splendid great employees that helped me deserve 1 million dollar raises this year!!!! Verizon is a multibillion dollar company and you or they can invest 2 million a year into two great employees every year! These are loyal dedicated employees!! they deserve what they are worth, now once I become a multimillionaire I will gladly take both of them off your hands!! Keep up the great work!! Thank you kindly
Sincerely
Jeffrey Tomcak

We have experienced the worst customer service from October 6th up until last weekend November 7th. We we’re set up with a hot spot on the wrong plan, not unlimited,causing us to have a $6700+ bill. It took over half a dozen tickets and several employees and managers to rectify this mistake. That’s not my issue... the issue was with the last manager that stated they were not going to accommodate my family with any additional credits for the fact that we were inconvenienced???
Who says that to a 15+ loyal customer. I moved to a rural area that doesn’t allow me to utilize any Fios through Verizon (my loyalty) I have to use a different WiFi company and we let them go because they have a data plan. We used Verizon’s hot spots which technically is a pain because of our living location but we’re willing to do that because we enjoy Verizon’s service... so through this debacle,Verizon after 30 days finally takes care of the $6700 mistake but tells me they will not accommodate me with any credits past that $6700 due to us being inconvenienced???
Who says that?

This is very sad as a company and poor training with regard to your staff.
Andrea

The only way I could see the picture is by looking in a window of a mirror in a dark place with the same color you see on your screen as a window of your house 🏡 or something similar to this one ☝️ it looks like a picture of your house but it is not the one that is in your room but I think it’s a different color because I don’t see the color in my house 🏡 but it’s not like I have a color that looks different but I think 🤔 it’s like one ☝️ but it’s not that different from what you have but it’s just like 👍 and it’s different but it’s not really different

The Verizon Business Application is a game-changer for businesses. With its user-friendly interface and robust communication capabilities, it enables seamless collaboration and enhances productivity. The application offers a wide range of business tools, from managing customer relationships to analyzing data, all in one place. Security is a top priority, with strong encryption protocols in place. The exceptional customer support provided by Verizon ensures prompt assistance whenever needed. Overall, the Verizon Business Application is a must-have for any business looking to streamline operations, improve efficiency, and stay ahead in today's competitive market.

I bought this plan to save some money for my business, then I spent several hours on the phone with them asking them to give me what I was sold. I was sold unlimited data for 4 phones, 1 tablet and a hum. What I got was data caps (10 gig) and changing prices. I can’t even remember what the original deal was because it’s gone through so many changes(and got more expensive along the way). I’ve been a Verizon customer for many years and, other than a bum deal with the home fusion LTE, never had a single complaint until I signed up for the Verizon Business.

The reason that I I’m giving you one star is because it has taken me three days to have enough service to even pay my bill period in my area of tallapoosa and coosa county Alabama your service has continued to drop and get worse over the last three months period I am a business owner and could name about twenty businesses and at least a hundred people who are fed up with bad service period this has not been as much of an issue over the last ten years, however you have failed to expand service in rural areas of Alabama.
Thanks Chris baker Bakerlandscape a twenty year business owner.

Been a Verizon customer for many years. I have no complaint. They have the best service in the area I live & work. Sorry to all you other company’s, but Verizon never drops my calls like my previous older services (21yrs) did, had to drive 20 miles for cell service. I’m not one who grabs the 1st new upgrade of any product. I went to a iPhone 6 to a 11. The 11 had it & did not work properly. I had foot surgery & laid up unable to drive for months w/no ph. Verizon gave me a $700 trade in for my 11 to a 14! Now that’s impressive!! And I got my husband a new one “FREE” I like to think I was treated special for being a loyal customer! But idk! Feeling special!!
Thank you Verizon,
for your phenomenal service!!!

I like the fact that MyVerizonForBusiness gives me easy access to my statements but I'm completely perplexed at the fact that, weeks prior, I set up autopay to pay my bill on the 5th of the month and I write this on the 7th of the month and my bill hasn't been paid. I cancelled autopay and paid manually as bill is due tomorrow. Inexcusable! If I wasn't paying attention I would have been late.

The apps simplistic design leaves much to be desired in layout, color and aesthetics as well. Work on it Verizon you're better than this. Fix autopay and have it tell me the next scheduled pay date - this is basic stuff.