Grubhub for Drivers Reviews

by XurupitaX

I would give Grubhub 5 stars if it wasn’t for the support team, it’s a very good job, pays well and Grubhub works fine. But i had so many frustrations with the support team, i got 2 unfair absents witch impacts heavily your priority of picking up schedules, it affects your earnings badly when it happens. The first one i was making a delivery outside my area (for a this app delivery) and in my way back my block started while i was still returning to my area, it’s a understandable issue that was supposed to be easily fixed, but no one in the support helped me, and it was obvious they weren’t even trying. The second one i was in apple bee’s parking waiting for orders but I didn’t get one for like an hour, when my block started they told me I wasn’t available and they gave me an absent, when i contacted the support the agent gave me another schedule and i got another absent instantly, he told me to reinstall Grubhub , i did it and he gave me the schedule again and it worked, but i had 2 absents now and he told me only the driver care could fix it and he was going to contact them to make sure they fix it. After 2 weeks i tried to contact the driver care my self, talked to a bunch of agents and all they did was tell me it was my connection and they couldn’t do nothing about it. So the job is really nice until the day you will depend on people that doesn’t even care about you...

by Snf128

Up until I received my 1099 form from this app my account showed a certain amount of my total earning for the year. I pay attention to it because I know I will have to payback taxes. When I got my 1099 form the total earning was different from what I was actually seeing on my account by almost $100. When I went back to look at my this app account again, the number weirdly changed to what they decided to put on my 1099 form? I went through all my bank statements and added up the deposits MULTIPLE TIMES and so did my mother, and we got the total earning that I ORIGINALLY was seeing. I’ve contacted this app multiple times and I keep getting told I will get a call back, and they give me a different reference number for the case everytime. That clearly shows nobody is actually looking into this after I get off the phone with whoever was “helping” people. I either want the $100 extra you guys said I made deposited in my bank account or I want me 1099 form fixed! It’s illegal. Us drivers aren’t tax right offs for you. Pay your own taxes this app!!!!

by TelescoFam

Been doing GH for over a year, used to pay well, but now with gas creeping to $5/gal, I’m working to just fill my tank. Customer service, ha, that’s a joke. The ding you for farting the wrong way. They have no sense of time it takes some places to prepare food, especially at busier times. They tell me I have significantly late orders, as if it’s my wrong doing, when in fact they don’t take in consideration restaurants are busy. I had to wait 70 mins for an order and I put it in Grubhub the wait time, and that’s what I got. So lame cuz you drop the order due to wait time and you get penalized. They penalize you for everything that has nothing to do with you, but you have to either take the hit and be demoted per se or wait and get paid squat. If you don’t have to really make an earning, and have an electric car, app is great for you. Otherwise, it’s better to just go elsewhere. Don’t get me started on customers tips for driving 20+ miles. Just note, it’s how many miles GH says, not actuality. I’ve gone 15 miles to get to restaurants (you don’t get paid for that and GH acts like you’re the only driver out) and then you get only $0.19/mile only to go from restaurant to customer. If someone lives in the outskirts of the country, you don’t get paid the other 20+ miles. So agin, got an electric car, this is for you.

by The Knife

I worked in the Waynesville NC region for about a year, when the day after Christmas I had to report several restaurants as closed, as they had closed for the holiday weekend. I went through the correct protocol in reporting the restaurants as closed (this app requires you take a photo of the “closed” sign on the door). The following Monday I received a computer generated email from this app stating my account was suspended due to a “large volume” of refunded orders. They gave not a single detail, yet accused me of “negligence and unprofessional behavior,” which is a laugh since I was the only Premier driver in the region. I was locked out of my account and all my blocks were taken away. Four hours later I received another email stating they had made an error (they realized the restaurants I reported as closed were indeed closed) and that my account was reactivated. However, they released all my blocks to other drivers in the region, and I was only able to recover a few. I decided to quit this app and reactivated my account with another delivery company who actually has their act together. So basically I was punished for their mistake and their negligence, while being initially accused of the same. What a joke.

by Theginger4

DRIVERS BEWARE!!! I delivered for them for over 1.5 years. With staffing shortages, many restaurants weren’t open or taking orders. One weekend I had the same restaurant in 2 days tell me their system was down and they weren’t receiving orders. Another restaurant was only accepting cash. This caused me to have to cancel several orders in one weekend. I called customer service or uploaded the issue through Grubhub as was required. The following Tuesday they sent me an email about too many recent cancellations. I emailed my explanation and then called after a couple days with no response. They did not let me speak to a person and said it is all automated. My account has since been removed yet I still keep getting emails about needing updated documents, updates, etc. very disappointed that I had my account disabled due to issues beyond my control even though I communicated this to the company. I can’t believe they don’t have actual people to talk to about these issues and just allow these things to be handled by a computer system only.

by Crazychris$1

Tried downloading it again to newest version as it was mentioned on old app..it wouldn’t let me, it kept asking for password , continue then it went to the billing address and kept repeating the same thing without letting me get passed it to Grubhub itself. So I deleted the old app to reinstall and it too down the same thing... couldn’t get back on it. I called my carrier and they said it wasn’t my phone but Grubhub itself, so I call the hotline on my drivers card and they have done nothing but keep on giving me a link that is useless that don’t work and a sorry excuse why it’s not being fixed cause they don’t know anything. I can’t get back on my account without Grubhub .. so I am not making any money.. they claim my account is still available and active on there end. It’s no good if I can’t use it, my as well delete my account and get me another real job. I just downloaded Grubhub a couple of months ago and it was doing good until this..all I got was sorry excuses from this company, and they don’t care about the employees or drivers to make it right. It’s the sorriest company ever.. I would give it 0 stars if I could and would never recommend to no body else.

by Mr.Cinote

There was really bad snow in my area so most restaurants closed early but still showed in this app app they were open, I had to cancel about 5 orders in one day because this app sent me orders to restaurants that had closed early due to the snow storm smh, the next day I tried logging in and I couldn’t because this app said my account was under investigation and in a temporary suspension because I canceled so many orders which wasn’t really true an the orders I only canceled was restaurants that weren’t open, they didn’t have a feature in Grubhub for the restaurant I guess to let them know they were no longer taking orders so I suffered with no schedule for about three days plus they removed my blocks an caused me to miss a whole week of work an didn’t even do anything about it still til this day, I am now behind on rent because of this and not only that I also now have a bad weekly rating for cancellations they still have not fixed, their customer service is terrible, I will definitely be going back to doordash, this is ridiculous how they don’t care about people that go out of their way to work for them, I risked my life on those ice roads an this is what they did to me

by Rob671739201

I worked part time for this app doing just a couple of deliveries a month just to keep my status active. But I just got an email from them saying that my account had been suspended because of fraud (with no evidence). This could well be from my last delivery few days ago. A customer had to wait too long for his food because the other drivers were not picking up the food because he apparently tipped just $1.75 (which I only saw after I picked up the order) for food worth well over $50 and for driving at least 15 minutes to deliver. As soon as i picked up the food I got a text message from him complaining how long he had to wait ( which is not my fault but I picked up the order as soon as it was sent to me). I delivered the order and the customer took the food in and reported the order was not delivered just to get the refund and the free food. I make a good living with good income from other sources and I wouldn’t steal food even though I go hungry. To be accused of fraud for working faithfully is the slap in the face. I don’t recommend anyone to work for this app for how they treat their drivers.

by Dr_Outback

Absolutely wretched “update.”

And the comments below are still accurate.

GH will dispatch an order to a driver at or near the same time that the restaurant receives the order. This causes extended wait times for the drivers who are near to the restaurant when the order is dispatched and GH makes veeery clear when called out on this issue that they don’t pay drivers for an extended wait. So many times their orders are stale because drivers drop orders with long waits and it can take some time to find a replacement driver. Also, GH’s supposed market in my area is huge with GH asking drivers to not only wait a long time at a restaurant but also asking them to drive 25 minutes into the middle of nowhere to deliver an order. Granted a driver has the right to refuse and even drop any order they want, but GH is consistent with over promising and under delivering. They also allow a diner to order from a franchise restaurant much farther than the closest franchise location is to the diner. I see so many orders with 15-20 minute drive times even though the closest location to the diner is almost next door.

by HELLOITSMETINA

Drove for a while using their “schedule” system.
There is no flexibility if your in a schedule and to drop off the schedule you loose in there system and then are not allowed to choose a shift, it is basically impossible to get a trip without being on the schedule. The “minimum” they pay to drive $12 in the Southbay is a lie, they use tips to equal your promised pay. Miss a trip or don’t want to take one that outside your boundaries, too bad you have to or your disqualify from there guaranteed pay. You can’t even have a fair discussion with driver support because Grub Hub makes the rules for their company, so they are always right. I have been NOT payed for a schedule guaranteed shift because I wasn’t given any trips during that block. Dispute accepting 100% of my trips when given. I emailed back and forth with support I was told Nope I’m not getting $12. this app argured with me and stop responding to my emails to skip paying me $12 of compensation I earned. I stopped using there schedule system, it’s a scam, over 100+ miles driven in an 8 hour shift. GRUNHUB IS A TERRIBLE APP TO USE FOR EXTRA CASH, I DO NOT RECOMMEND WASTING YOUR TIME.

by StayTrueBeYou

I worked for them for almost a year and quickly became a premier driver for them at first it wasn’t too bad except for there horrible app it’s very unreliable and tends to have quite of few bugs that can really mess with your deliveries I even thought it was my phone so I bought the newest iPhone but even after there was a few times Grubhub crashed mid delivery and I had to call support to try an finish the delivery which support also is terrible to deal with an often times will just tell you to take the loss an just take the food back to the restaurant. I eventually quit do to realizing how corrupt the company i had 1 slow day during my schedule with only 1 delivery because it was a holiday and they had the nerve to accuse me of somehow manipulating GRUBHUBS app to get less deliveries for that day and restricted me from making any more schedules permanently. When I contacted support they handled it very poorly took them over a month to respond and they couldn't provide me any evidence or even explain how it is they came about this ridiculous idea that they accused me of. I truly believe this company is corrupt after finding out this happens quite often to people that work for there company i realized if this app is ever forced to pay you hourly because of slow deliveries expect the same thing to happen to you!

by Gigi Worker

A few restaurants could not fulfill customers orders and some customers canceled their orders after getting tired of waiting so long for restaurants to prepare their food. One restaurant I was picking up from downtown in my city said and quote, “We are too busy to make this app orders on weekends so we have to cancel it”. Also, a few customers had canceled their orders for personal reasons I do not know. Obviously I never got a chance to pick up any orders that were canceled. Ultimately this app deactivated me because of a few people and restaurants canceling their orders before I picked them up. Completely out of my control, and unfair. this app has not responded to me til this very day. This happened almost a month ago and I had only recently been hired. I literally only got to deliver for 2 weeks and they’ve ignored me ever since deactivating me without actual reason and without any word on reactivating my account. This company should be sued and shut down for this negligence. They’ve put me in a terrible situation. this app WILL SCREW YOU OVER DO NOT SIGN UP. Petition to get rid of them please.

by Saige0909$

I had a delivery that paid $14 + so I accepted it, after driving 6.9 miles to pick up order I had to drive an additional 16 miles to deliver and after I checked my earnings it showed 0.53 miles instead of 22.9 miles, so of course I called driver care which they said they don’t have access to change or update the miles and that I would have to send an email.. so after I sent the email GH said I accepted the offer and that they cannot compensate me!! You know it did not sit well with me so i emailed them again and gave them A piece of my mind error being disrespectful but I sure let them know that their treatment to us driver is very disrespectful from and if we decline any orders they punish us by giving us 1 order per hour which has happened to me multiple times, DoorDash would never do they give us orders and we can decline without being penalized and treated like beggar., they are very unfair and it’s not all orders we can accept I have driven way more miles then the money so I might as well go back to DoorDash.. I’m just saying!!..

by Rcullor

So there are a few big issues with how this whole thing functions for drivers. 1. Customers shouldn’t be allowed to not tip OR y’all shouldn’t ask is to take all orders. Sometimes you can offers for legit $2 that will take you 20 miles away from your starting spot. Would you do anything for $2? 2. There needs to be some way for you to standardize how restaurants use Grubhub . Some restaurants will have started orders before you get there to pick up, so you only have to wait if things are crazy. Others don’t start until you show up, so you can legit end up waiting 45 minutes. That’s losing a ton of money to get an order. 3. There needs to be a way for us to report safety issues when delivering food. I have multiple times had to deliver to homes with garbage and feces around the delivery area. There should be some way for us to at least help protect other drivers.

by Kaebabii

I’ve been driving for a while now and here are my gripes:
1. The customer service team blow. I’m sorry. One time I was being harassed by an agent because I told him I was leaving the restaurant and haven’t even put I am leaving in Grubhub so I didn’t know how long it would take to get to the customer. After having to yell over him to tell him it would take 4 minutes. I hung up and then he cancelled the order as I was handing it to the customer.
2. Numerous times have I shown up to a location that no longer exists. I was sent to the same spot a week later and refused to drive there so I called to inform them again. They didn’t believe me.
3. As drivers we should be able to see if the restaurant has recurved the order. Can’t count how many times I show up and they didn’t even know. So now I’m there for 30 minutes to wait.
4. I understand the negative aspect of dropping blocks, but I was good standing and had to drop a whole weekend because I needed to leave for funeral arrangements. I emailed 3 different departments to see if there was any way I could not get marked down for those because it would have severally knocked me down. No email, no call, nothing. So I just let it go cause I didn’t have the time or patience to call and wait 45 minutes.

If you know how to work the blocks and the areas. You can make some good money - but it up to you to decide if it’s worth it.

by Whatever8493

I am so grateful for the job, but there are some app, pay, and support issues.

The map will often take me to a wrong location, and yesterday would not show me an alternative route for road work areas; it just gave a message saying “no directions available.” Luckily, I knew where to go and was able to find the delivery address on my own, but I did have to take a detour which added miles to my delivery that I did not get paid for. This happens quite often. There’s no use in reporting it, because the time it takes wouldn’t be worth the compensation, which is usually only $1 if you file a delivery pay complaint.

The restaurant pick-up time stopped showing up a long time ago (months).

As of yesterday, I’m unable to text diners.

Also, when an order is removed at no fault to the driver (i.e., restaurant closed) there is no compensation for time or gas spent on that delivery. this app is able to monitor everything we do, so they should be able to compensate us for time and gas for deliveries that are removed at no fault of our own. Even when reported, GH refuses to pay unless a delivery is “completed.” As a driver, I would describe that as a completed delivery since we completed as much of the delivery as we were able to.

Thanks so much for the opportunity! Just a few bug issues that calling or emailing the support team about seems to do no good.

by Ceec4

A few things they could fix but never will as their driver support is unsatisfactory and almost impossible to get ahold of in a timely manner.
1. Every time I’ve needed support while driving and called the number I’ve heard the “we are experiencing more than usual phone calls” and then waited to talk to someone for at least 15 minutes.
2. There is no way to see earnings from the previous week or any week besides the current one without emailing support. Even when you do email them they aren’t able to show you more than a month back for whatever reason.
3. There is no way to see ratings, not sure what the point of a rating is if nobody, including you, can even see what yours is.
4. Grubhub randomly disconnects and says you are unable to accept new offers because you’ve gone offline. When I go on other apps they work just fine because my phone isn’t actually offline.
5. Lastly, I don’t believe they really truly care about their drivers. If they did, they would be reading our input on places like Grubhub , these reviews, and emails and actually doing something about it. I know I’m not the only one with these sort of complaints and nothing has changed.
I will be switching to a different food delivery service ASAP. Not the worst job in the world but I wouldn’t recommend wasting your time working for them when there are plenty of other food delivery service apps out there.

by AFSusan

The new (Sept 2020) color scheme and fonts include electric bright backgrounds with white letters, very fine lined fonts, and a many places with light grey text on a white or very pale grey background. These are harder to read than before. I find some nearly impossible to read with sunglasses. Since we often have to read the screens while driving, it would be smart to make the text as easy to read as possible. Darker backgrounds for white text and bolder black text on light backgrounds please!
For orders that require drivers to pay by card, the apartment numbers do not appear on the navigation page, although they do show in the preview, unless the text is too long.
We also need dark mode so we don’t have a bright white screen glowing in front of us at night. That is a safety hazard.
Operationally Grubhub seems almost unchanged.
In app messages, such as order ready for pickup still often do not pop up or stay for only 1 second.

by Christinama98

I worked for them for a year and started in the Cherry Hill region. I transferred to Rowan University and they put me in the Glassboro region. I was doing the job as usual and signed up for some shifts I don’t normally do in the afternoon since I normally work in the evening. I got 2 orders after working only 4 hours I was available the whole time. They compensated me for the time I worked and I only had the 2 orders. Next thing I know I get an email saying my scheduling has been restricted due to driver fraud collecting the hourly minimum without delivering orders. I reach out for more information and they just keep repeating this corporate jargon. I am never shown a shred of evidence. If I truly committed this supposed fraud they did not even warn me before restricting me. It takes forever to get an email back trying to find out more information. I reach out to my driver specialist Quintessa Hobson I explain what happened and she tells me the exact same thing about committing driver fraud and how they can’t change my scheduling back. So I quit.

by Gary19855001

I have to disagree with a lot of the complaints. I don’t know if I’ve just been lucky, or if it’s just the area, but it’s been a lot busier since covid started. There are times when the order gets cancelled after you get there, but in my experience, it only happens once a month at most. 95% of the time, orders go smoothly with no problems. I also like that if there’s no tip, this app pays you more. If there is a tip, the pay is kinda meh, but what do you expect from a job like this? For me, it’s been a blessing being able to do this app considering I haven’t been able to find work anywhere else due to the epidemic. I gave 4 instead of 5 because recently, I’ve stopped getting notifications for orders on Grubhub . I don’t know if it’s an iOS 14 thing, or a glitch but I’d go on Grubhub after 5 minutes and it’d say that I missed 2 orders when I didn’t get the notification. I did check and push notifications are on on the settings and do not disturb isn’t on. It’s just a bit inconvenient when I go to text a friend or something.

by Joanna Sorensen

I did this app with my friend and we made $120 in 6.5 hours. Next week we were supposed to get paid Thursday. Didn’t happen. Contacted driverpayment support and they said we already paid the account you put down. Unless that person returns the money you will not get paid. Who is going to return free money?? I contacted them ago and got back the automated email we’ll get back to you in 7-10 days. NOW! my phones maps app and service is complete crap. I’ll go from full service to my phone telling me no service at all within seconds. My maps barely calculates my location and it’s very hard for me to drive. I am so disappointed!! You think their tech support would be better since they’re such a big trending thing now! WRONG. Unless you want to make imaginary money and never get paid. AND have you’re phone totally messed up download Grubhub right now!

by Gotdashaft

*your earnings disappear from Grubhub every monday. You have to rely on your email. Reset earning monthly!! Garbage!!
*you cannot change your checking account number/info for direct deposit. Good luck changing it if you need to. Garbage!!
*the process of dropping and picking up blocks is horrible! Why can’t this be some sort of calendar type process? There has to be a better way than this multi step process crap. Garbage!!
*if i want to drop a block that I previously scheduled for a specific time/day, let me drop it and pick up a different time slot that day without being dinged a dropped block, BLOCK SWAP!! Garbage!!
*make the unavailable/taking offers a VERY simple toggle switch/button. ie UberEats.
*offer instant pay option in Grubhub or multi day deposits
*stop sending me dual offers for 1 restaurant when the first order has been ready for 10 mins already and the 2nd order was just placed and the diners are 13 mins in opposite directions! GARBAGE!!
*switch to location based offers within a certain range, mins/miles of my location. Stop sending me offers that are 18 mins away for $4.40, then ding my acceptance rating for rejecting the offer. Garbage!!
*im done for now, I definitely could write more. Makes me angry the more and more i write and think about how disgusted i am with this GARBAGE!!

by @ryb2004

This company is not worthy of my time and devotion. I worked for them for almost two years and almost always keeping Premier level. But... Because they have so many drivers and many new applications they treat current drivers for nothing!!! You are just a source of earning money for them. They have one way rating system meaning that customers can and will rate you and you cannot rate them back. There are so many customers ordering food being ‘high’ on drugs or pills or something else. And they will abuse you, make some dirty comments about you etc. But you cannot give them good or bad rating back. Personal experience: “You are now deactivated for multiple harassment.” Period. No explanations of how, when, who? So protecting myself from various abuses from customers is considered Harassment for this app. I tried to find out more details by sending them emails, texts etc. They ignored me. I just wish them to lose some big lawsuit or go bankrupt. This company is not worthy of good people working for them. Because they don’t care and don’t protect them

by A Very Disappointed Seller

Drove for a while using their “schedule” system.
There is no flexibility if your in a schedule and to drop off the schedule you loose in there system and then are not allowed to choose a shift, it is basically impossible to get a trip without being on the schedule. The “minimum” they pay to drive $12 in the Southbay is a lie, they use tips to equal your promised pay. Miss a trip or don’t want to take one that outside your boundaries, too bad you have to or your disqualify from there guaranteed pay. You can’t even have a fair discussion with driver support because Grub Hub makes the rules for their company, so they are always right. I have been NOT payed for a schedule guaranteed shift because I wasn’t given any trips during that block. Dispute accepting 100% of my trips when given. I emailed back and forth with support I was told Nope I’m not getting $12. this app argured with me and stop responding to my emails to skip paying me $12 of compensation I earned. I stopped using there schedule system, it’s a scam, over 100+ miles driven in an 8 hour shift. GRUNHUB IS A TERRIBLE APP TO USE FOR EXTRA CASH, I DO NOT RECOMMEND WASTING YOUR TIME.

by Hdirbs

I’m from Philadelphia. I received a late order for New Jersey, for popeyes, which was 35 minutes away. I crossed state lines, paid a toll, drive there, only for the restaurant to be long closed, then for the order to be cancelled altogether. I’m then 35 minutes + another toll away from my delivery region. When I called support, they didn’t say much and then transferred me to another support member, who then apologized, before falling into silence as well. I said, “what happens now? No response. I say, “I drove really far to get here, and now I’m out both money and time, and us drivers don’t make much to begin with. Our time is a commodity.” He says that there’s nothing he can do. I tell him that doordash offers drivers half of the rate for miscommunications that clearly aren’t the driver’s fault. He then says there’s no payment or compensation that can be made. The customer service was horrible. I had to take the lead as no one else was speaking or saying anything of substance.

I DO NOT recommend driving for this app. Horrible customer service, when they give you late orders they don’t notify the customer, so you have an angry customer on your hands that thinks the tardiness is your fault, and the rates are horrible. Go drive for uber eats, doordash, postmates, but not this app. I’ve never had a worthwhile experience. This system needs a big Change up.

by Zzz12345zzzzz

I applied several times, only to be told I would be put on a wait list.. Then taken off the wait list, only to be put right back on the list. Then they will waste 3 months deciding weather or not even hey want you to complete said application. When you complete it, they will tell your information is wrong. Despite having all the correct information listed... Then when you try to contact customer service, you’ll get told they don’t have a department to handle these issues, and that it’s not their problem. Then they will text you with some BS saying they need the correct information... I have never felt like I had to fight to work for anyone before. Their process is beyond ridiculous, and they are less than helpful and unfriendly. Moral of the story, Postmates and Doordash will hire you the same day, and you won’t have any of these troubles... Don’t waste your time with this app... 👎 Oh and forget logging into their app... You’ll have to change your password at least once everyday... I feel sorry for the customers, bc if the people trying to work for them have this problem, I’m sure the customers do as well...

by Aliciac234

A few things they could fix but never will as their driver support is unsatisfactory and almost impossible to get ahold of in a timely manner.
1. Every time I’ve needed support while driving and called the number I’ve heard the “we are experiencing more than usual phone calls” and then waited to talk to someone for at least 15 minutes.
2. There is no way to see earnings from the previous week or any week besides the current one without emailing support. Even when you do email them they aren’t able to show you more than a month back for whatever reason.
3. There is no way to see ratings, not sure what the point of a rating is if nobody, including you, can even see what yours is.
4. Grubhub randomly disconnects and says you are unable to accept new offers because you’ve gone offline. When I go on other apps they work just fine because my phone isn’t actually offline.
5. Lastly, I don’t believe they really truly care about their drivers. If they did, they would be reading our input on places like Grubhub , these reviews, and emails and actually doing something about it. I know I’m not the only one with these sort of complaints and nothing has changed.
I will be switching to a different food delivery service ASAP. Not the worst job in the world but I wouldn’t recommend wasting your time working for them when there are plenty of other food delivery service apps out there.

by Tattooed Swimmer

I understand this happens when I’m completely out of the region but I was in my region right by the restaurants I pick up food from when I was waiting for the offers to come in. Then I got a message that this app couldn’t reach me for a while so my block was dropped and I was marked absent. This affected my rating and they can’t fix it. Why does this happen? Also I don’t like getting the warning that I am out of the region when I have to deliver food outside of my region. I had to deliver one order pretty far from the regional boundary and took me almost an hour to get back to my region because of the traffic. If I end up losing my block because of that I’d have to reject these offers to stay in the region. This seems like no-win situation for the drivers because our rating goes down either way.

by Anthony Bonner

I’ve been a driver for a year and a half and this new system is much worse than the previous one. Originally we were supposed to get assigned orders that were closest to us, but half of my work week I am driving long distances to a pickup. Even with the new mileage pay, it’s hard on my car. Speaking of new pay, it seems to me that the burden of our pay has shifted more to the customers. I’m being paid less by the company for most orders than with the previous system, though admittedly there are a small handful where I get more because I have to wait so long. On top of that, as a driver based in LA County, we have had two county wide minimum wage increases that this app has not kept pace with. It’s my opinion that that should be fixed

by Jdil1984

I like Grubhub but it would be helpful to have a few things added.

First I would like to see a way to sync schedule with calendar. So I could see my schedule for personal and work in both my calendar on phone and in GH app. It make it difficult to get the correct schedule so you don’t have to drop a block. I would eve be okay with being about to put in that I am busy during a set time so I will not pick up those hours.
Second I believe we should be able to see our pay for previous weeks. The past three months would give us at least something.
Third I would love to know what the customers and the restaurants are rating me. I can’t be a better driver and improve if I don’t know what needs improving.
Fourth a waiting list for dropped block would probably be helpful for those that don’t get the block that they need/want. This could be a feature that is added to the schedule that sends a message to those on the waiting list when someone drops the specific block.
Fifth a way to know that there are available blocks without having to go into schedule all day and then a quick way to get into it to grab a block.

by Compozr8

this app is an incredible help on the road when I’m delivering for them. They have had my back the whole time, which is a year and a half. Burger King didn’t get the order? They handle it. Diner doesn’t answer? They get a hold of him/her for me. The restaurant is closed for some reason? They deal with it and contact the diner so they aren’t mad at me for what I didn’t do. Also the pay is always guaranteed at 12 an hour so I don’t feel incredibly humiliated sitting in my car, waiting for a ride or order and waste my time. No time is wasted. It feels good working for them. Just wish my car never needed repairs. That’s the only thing that makes it hard to make a full-time job, and the fact that driving all day is exhausting.

by Jimmy The Neurotypical

I appreciate how this app Offers a pay incentive if you just accept most orders that come your way! It’s cool and I think probably works best in locations that have very strong demand and lots of schedule need. For me - after having done thousands of deliveries in two states and learned the craft - this app shines so far above the rest because they have complete transparency to decide whether to do an order or not. The way customers tip ahead for great service stands alone. The key to a working sharing system is this, the ability for every worker to have control over the work accepted. No other platform I can work for in my markets does this, and they ought to. The end result is that customers get excellent service from someone who is delivering to them because they know the area and decided to accept the order based on its value. Uber doesn’t get this, they are the worst. They float on middle to low end revolving door of customers and contractors. I call that bottom lining. It means there is little retention to have experienced deliverers or loyal customers. They just use it once in a while if they have to. Not the case with this app because they are doing this right.

by Lucifer219

The only app based company that actually respects the drivers truly. They never try to steal money from drivers and try to build their own profit like companies like DoorDash or Uber do. They give adequate time for drivers to deliver the order. They are very understanding about your situation. If a customer tips you $15, they never try to adjust that order to keep the tip. They will pay your full delivery fee excluding tips. I really respect the company. I do have my share of complaints about some issues, but I would be wrong if I don’t mention this ethical beauty of this company. I hope the company stays on top like always in food delivery business and I appreciate them a lot.