Grubhub for Drivers Reviews

Grubhub for Drivers Reviews

Published by on 2021-06-03

Become a Grubhub Driver and deliver customers the food they love from their
favorite restaurants. With the largest restaurant and diner network, Grubhub
offers more opportunities to make money on your own schedule. Why drive with
Grubhub? MAKE GREAT MONEY Earn competitive money and ke...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Grubhub for Drivers Reviews

  • By

    Smartest platform

    I appreciate how Grubhub Offers a pay incentive if you just accept most orders that come your way! It’s cool and I think probably works best in locations that have very strong demand and lots of schedule need. For me - after having done thousands of deliveries in two states and learned the craft - Grubhub shines so far above the rest because they have complete transparency to decide whether to do an order or not. The way customers tip ahead for great service stands alone. The key to a working sharing system is this, the ability for every worker to have control over the work accepted. No other platform I can work for in my markets does this, and they ought to. The end result is that customers get excellent service from someone who is delivering to them because they know the area and decided to accept the order based on its value. Uber doesn’t get this, they are the worst. They float on middle to low end revolving door of customers and contractors. I call that bottom lining. It means there is little retention to have experienced deliverers or loyal customers. They just use it once in a while if they have to. Not the case with Grubhub because they are doing this right.

  • By

    Drove over an hour, order was cancelled, was compensated nothing.

    I’m from Philadelphia. I received a late order for New Jersey, for popeyes, which was 35 minutes away. I crossed state lines, paid a toll, drive there, only for the restaurant to be long closed, then for the order to be cancelled altogether. I’m then 35 minutes + another toll away from my delivery region. When I called support, they didn’t say much and then transferred me to another support member, who then apologized, before falling into silence as well. I said, “what happens now? No response. I say, “I drove really far to get here, and now I’m out both money and time, and us drivers don’t make much to begin with. Our time is a commodity.” He says that there’s nothing he can do. I tell him that doordash offers drivers half of the rate for miscommunications that clearly aren’t the driver’s fault. He then says there’s no payment or compensation that can be made. The customer service was horrible. I had to take the lead as no one else was speaking or saying anything of substance. I DO NOT recommend driving for grubhub. Horrible customer service, when they give you late orders they don’t notify the customer, so you have an angry customer on your hands that thinks the tardiness is your fault, and the rates are horrible. Go drive for uber eats, doordash, postmates, but not grubhub. I’ve never had a worthwhile experience. This system needs a big Change up.

  • By

    Accused me of fraud without any evidence

    I worked for them for a year and started in the Cherry Hill region. I transferred to Rowan University and they put me in the Glassboro region. I was doing the job as usual and signed up for some shifts I don’t normally do in the afternoon since I normally work in the evening. I got 2 orders after working only 4 hours I was available the whole time. They compensated me for the time I worked and I only had the 2 orders. Next thing I know I get an email saying my scheduling has been restricted due to driver fraud collecting the hourly minimum without delivering orders. I reach out for more information and they just keep repeating this corporate jargon. I am never shown a shred of evidence. If I truly committed this supposed fraud they did not even warn me before restricting me. It takes forever to get an email back trying to find out more information. I reach out to my driver specialist Quintessa Hobson I explain what happened and she tells me the exact same thing about committing driver fraud and how they can’t change my scheduling back. So I quit.

  • By

    You will waste more time trying to get on than its worth...

    I applied several times, only to be told I would be put on a wait list.. Then taken off the wait list, only to be put right back on the list. Then they will waste 3 months deciding weather or not even hey want you to complete said application. When you complete it, they will tell your information is wrong. Despite having all the correct information listed... Then when you try to contact customer service, you’ll get told they don’t have a department to handle these issues, and that it’s not their problem. Then they will text you with some BS saying they need the correct information... I have never felt like I had to fight to work for anyone before. Their process is beyond ridiculous, and they are less than helpful and unfriendly. Moral of the story, Postmates and Doordash will hire you the same day, and you won’t have any of these troubles... Don’t waste your time with Grubhub... 👎 Oh and forget logging into their app... You’ll have to change your password at least once everyday... I feel sorry for the customers, bc if the people trying to work for them have this problem, I’m sure the customers do as well...

  • By

    Driving for GrubHub is ehh

    A few things they could fix but never will as their driver support is unsatisfactory and almost impossible to get ahold of in a timely manner. 1. Every time I’ve needed support while driving and called the number I’ve heard the “we are experiencing more than usual phone calls” and then waited to talk to someone for at least 15 minutes. 2. There is no way to see earnings from the previous week or any week besides the current one without emailing support. Even when you do email them they aren’t able to show you more than a month back for whatever reason. 3. There is no way to see ratings, not sure what the point of a rating is if nobody, including you, can even see what yours is. 4. The app randomly disconnects and says you are unable to accept new offers because you’ve gone offline. When I go on other apps they work just fine because my phone isn’t actually offline. 5. Lastly, I don’t believe they really truly care about their drivers. If they did, they would be reading our input on places like the app, these reviews, and emails and actually doing something about it. I know I’m not the only one with these sort of complaints and nothing has changed. I will be switching to a different food delivery service ASAP. Not the worst job in the world but I wouldn’t recommend wasting your time working for them when there are plenty of other food delivery service apps out there.

  • By

    Awful support

    Drove for a while using their “schedule” system. There is no flexibility if your in a schedule and to drop off the schedule you loose in there system and then are not allowed to choose a shift, it is basically impossible to get a trip without being on the schedule. The “minimum” they pay to drive $12 in the Southbay is a lie, they use tips to equal your promised pay. Miss a trip or don’t want to take one that outside your boundaries, too bad you have to or your disqualify from there guaranteed pay. You can’t even have a fair discussion with driver support because Grub Hub makes the rules for their company, so they are always right. I have been NOT payed for a schedule guaranteed shift because I wasn’t given any trips during that block. Dispute accepting 100% of my trips when given. I emailed back and forth with support I was told Nope I’m not getting $12. GrubHub argured with me and stop responding to my emails to skip paying me $12 of compensation I earned. I stopped using there schedule system, it’s a scam, over 100+ miles driven in an 8 hour shift. GRUNHUB IS A TERRIBLE APP TO USE FOR EXTRA CASH, I DO NOT RECOMMEND WASTING YOUR TIME.

  • By


    I’ve been driving for a while now and here are my gripes: 1. The customer service team blow. I’m sorry. One time I was being harassed by an agent because I told him I was leaving the restaurant and haven’t even put I am leaving in the app so I didn’t know how long it would take to get to the customer. After having to yell over him to tell him it would take 4 minutes. I hung up and then he cancelled the order as I was handing it to the customer. 2. Numerous times have I shown up to a location that no longer exists. I was sent to the same spot a week later and refused to drive there so I called to inform them again. They didn’t believe me. 3. As drivers we should be able to see if the restaurant has recurved the order. Can’t count how many times I show up and they didn’t even know. So now I’m there for 30 minutes to wait. 4. I understand the negative aspect of dropping blocks, but I was good standing and had to drop a whole weekend because I needed to leave for funeral arrangements. I emailed 3 different departments to see if there was any way I could not get marked down for those because it would have severally knocked me down. No email, no call, nothing. So I just let it go cause I didn’t have the time or patience to call and wait 45 minutes. If you know how to work the blocks and the areas. You can make some good money - but it up to you to decide if it’s worth it.

  • By


    This company is not worthy of my time and devotion. I worked for them for almost two years and almost always keeping Premier level. But... Because they have so many drivers and many new applications they treat current drivers for nothing!!! You are just a source of earning money for them. They have one way rating system meaning that customers can and will rate you and you cannot rate them back. There are so many customers ordering food being ‘high’ on drugs or pills or something else. And they will abuse you, make some dirty comments about you etc. But you cannot give them good or bad rating back. Personal experience: “You are now deactivated for multiple harassment.” Period. No explanations of how, when, who? So protecting myself from various abuses from customers is considered Harassment for GrubHub. I tried to find out more details by sending them emails, texts etc. They ignored me. I just wish them to lose some big lawsuit or go bankrupt. This company is not worthy of good people working for them. Because they don’t care and don’t protect them

  • By

    My block was removed while I was standing by in my region

    I understand this happens when I’m completely out of the region but I was in my region right by the restaurants I pick up food from when I was waiting for the offers to come in. Then I got a message that Grubhub couldn’t reach me for a while so my block was dropped and I was marked absent. This affected my rating and they can’t fix it. Why does this happen? Also I don’t like getting the warning that I am out of the region when I have to deliver food outside of my region. I had to deliver one order pretty far from the regional boundary and took me almost an hour to get back to my region because of the traffic. If I end up losing my block because of that I’d have to reject these offers to stay in the region. This seems like no-win situation for the drivers because our rating goes down either way.

  • By

    Excellent driver help on the road!

    Grubhub is an incredible help on the road when I’m delivering for them. They have had my back the whole time, which is a year and a half. Burger King didn’t get the order? They handle it. Diner doesn’t answer? They get a hold of him/her for me. The restaurant is closed for some reason? They deal with it and contact the diner so they aren’t mad at me for what I didn’t do. Also the pay is always guaranteed at 12 an hour so I don’t feel incredibly humiliated sitting in my car, waiting for a ride or order and waste my time. No time is wasted. It feels good working for them. Just wish my car never needed repairs. That’s the only thing that makes it hard to make a full-time job, and the fact that driving all day is exhausting.

  • By

    Payment and distance

    I’ve been a driver for a year and a half and this new system is much worse than the previous one. Originally we were supposed to get assigned orders that were closest to us, but half of my work week I am driving long distances to a pickup. Even with the new mileage pay, it’s hard on my car. Speaking of new pay, it seems to me that the burden of our pay has shifted more to the customers. I’m being paid less by the company for most orders than with the previous system, though admittedly there are a small handful where I get more because I have to wait so long. On top of that, as a driver based in LA County, we have had two county wide minimum wage increases that grubhub has not kept pace with. It’s my opinion that that should be fixed

  • By

    Good app just would like a few features added

    I like the app but it would be helpful to have a few things added. First I would like to see a way to sync schedule with calendar. So I could see my schedule for personal and work in both my calendar on phone and in GH app. It make it difficult to get the correct schedule so you don’t have to drop a block. I would eve be okay with being about to put in that I am busy during a set time so I will not pick up those hours. Second I believe we should be able to see our pay for previous weeks. The past three months would give us at least something. Third I would love to know what the customers and the restaurants are rating me. I can’t be a better driver and improve if I don’t know what needs improving. Fourth a waiting list for dropped block would probably be helpful for those that don’t get the block that they need/want. This could be a feature that is added to the schedule that sends a message to those on the waiting list when someone drops the specific block. Fifth a way to know that there are available blocks without having to go into schedule all day and then a quick way to get into it to grab a block.

  • By

    Horrible! Worst app for deliveries

    *your earnings disappear from the app every monday. You have to rely on your email. Reset earning monthly!! Garbage!! *you cannot change your checking account number/info for direct deposit. Good luck changing it if you need to. Garbage!! *the process of dropping and picking up blocks is horrible! Why can’t this be some sort of calendar type process? There has to be a better way than this multi step process crap. Garbage!! *if i want to drop a block that I previously scheduled for a specific time/day, let me drop it and pick up a different time slot that day without being dinged a dropped block, BLOCK SWAP!! Garbage!! *make the unavailable/taking offers a VERY simple toggle switch/button. ie UberEats. *offer instant pay option in the app or multi day deposits *stop sending me dual offers for 1 restaurant when the first order has been ready for 10 mins already and the 2nd order was just placed and the diners are 13 mins in opposite directions! GARBAGE!! *switch to location based offers within a certain range, mins/miles of my location. Stop sending me offers that are 18 mins away for $4.40, then ding my acceptance rating for rejecting the offer. Garbage!! *im done for now, I definitely could write more. Makes me angry the more and more i write and think about how disgusted i am with this GARBAGE!!

  • By

    WHY? Didn’t get paid and phones messed up now.

    I did Grubhub with my friend and we made $120 in 6.5 hours. Next week we were supposed to get paid Thursday. Didn’t happen. Contacted driverpayment support and they said we already paid the account you put down. Unless that person returns the money you will not get paid. Who is going to return free money?? I contacted them ago and got back the automated email we’ll get back to you in 7-10 days. NOW! my phones maps app and service is complete crap. I’ll go from full service to my phone telling me no service at all within seconds. My maps barely calculates my location and it’s very hard for me to drive. I am so disappointed!! You think their tech support would be better since they’re such a big trending thing now! WRONG. Unless you want to make imaginary money and never get paid. AND have you’re phone totally messed up download this app right now!

  • By

    A Wonderful Company

    The only app based company that actually respects the drivers truly. They never try to steal money from drivers and try to build their own profit like companies like DoorDash or Uber do. They give adequate time for drivers to deliver the order. They are very understanding about your situation. If a customer tips you $15, they never try to adjust that order to keep the tip. They will pay your full delivery fee excluding tips. I really respect the company. I do have my share of complaints about some issues, but I would be wrong if I don’t mention this ethical beauty of this company. I hope the company stays on top like always in food delivery business and I appreciate them a lot.

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Is Grubhub for Drivers Safe?

No. Grubhub for Drivers does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 3,860 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.1/5 . Justuseapp Safety Score for Grubhub for Drivers Is 12.9/100.

Is Grubhub for Drivers Legit?

No. Grubhub for Drivers does not seem legit based on our analysis. This conclusion was arrived at by running over 3,860 Grubhub for Drivers User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Grubhub for Drivers Is 12.9/100.

Is Grubhub for Drivers not working?

Grubhub for Drivers works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Grubhub for Drivers? Report Issue

Leave a comment:

Why should I report an Issue with Grubhub for Drivers?

  1. Pulling issues faced by users like you is a good way to draw attention of Grubhub for Drivers to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Grubhub for Drivers customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Grubhub for Drivers.

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