Contact My Verizon For Business Support

by Ticked About Tickets

Everything else about Verizon business is fine. People are nice. Service is good. Coverage is widespread.
But…. Had an employee upgrade their phone on the app with a $800 promo offer. We had a screenshot of the offer and purchase, got an email from Verizon confirming the $800 credit but it never applied on the account. After 11 months of calling Verizon business (every call being promised it was fixed and would be applied in the “next billing cycle”), they finally just manually credited my account.
Now I’m in the same boat with another employee that upgraded to iPhone 14 pro on the business app. We have all the screenshots and confirmation emails from Verizon business. We are only 3 months into calling on this one so I’m guessing we should receive our credit in about 8 months? Like I said, really really nice people on the customer service line but they are not empowered to fix anything. They escalate it as a ticket and it just goes nowhere. This will be the last time we upgrade with Verizon business. Once contracts are up, we will look for another service.

by Unhappy Onetalk Customer

Sales people will talk up a service to get you to buy it, and this program does NOTHING that was promised. Also have extra lines on my account that I don’t need and have been calling literally every week to get them removed/closed/etc. and nothing is being done to correct the lines or the bill. One representative told me not to pay the bill until the lines are removed/credited, so I didn’t and they suspended the account - a business line!! I didn’t have service after they told me that there was a note on the account and service wasn’t going to be suspend. Lies after lies after lies… i needed up paying for the amount of services I did use (and subtracted the lines and devices I didn’t use) to get my phone back on for business purposes. It’s now month two: still no return labels for the devices that I was promised so they could remove the lines, still no credit, my service was terminated AGAIN, and I now have a $159 unexplained service charge. Joy! I cannot wait to finally get in touch with someone to cancel this service for good.

by Doctor1000

Very difficult to communicate , they overcharged my account it’s been two months they promised credit and still my credits have not come . When you call customer service it goes to Philippine and they are very pleasant promise to help but totally useless waste of time , I have called almost 6 times waste of time . My new phone was never delivered to me they kept charging me, also called them to say I don’t have the phone , they issued me another and kept charging me for two phones when I only received one phone . After back and forth I decided to return the second phone as my daughter was too young to have a cell phone , I called to disconnect the phone they never did and kept charging me for several months .
I had my small business account manager get involved she had a manager again from Philippine call me promised to disconnect the two phones and issue credit for all the wrong charges .That was 10 days ago , I have yet to see any credit to my credit card .
why should I or anyone be treated this way .