Contact My Verizon For Business Support

by Mckenzie Stalter

Since getting our personal switched to business I have had nothing up issues with Verizon. I asked for my email to be changed as they put my husbands email under me and my email under my husband. I then called in and she “fixed it” only to find out it that exact same Two month later. The rep also stated we would never ever (they stressed this) come close to using 300g of data on our router. Even after we told them we do zoom calls all day. We are approaching 700g each month. Manager was supposed to call me several times and failed to. I then had to go tot he store to get her number actually call her for anything to get done. The app says we have used zero data for the entire month while I get emails saying I’m over my data usage. When I called into Verizon the lady on the phone told me ignore those emails that it was inaccurate and wrong. We then had a $1,000 Verizon bill!!!!!! I loved y’all as my personal cellphone carrier. I Absolutely hate y’all as my business carrier. The manager did take off the extra charges and I’m appreciative but nothing has been offered to help the situation other than having to purchase another router. If I wanted to spend $500 on internet I would have just gone with at&t and had it ran to my house directly. I also have to redo the Face ID every friggin time I open the app. What’s the point if I have to log in every time to make the Face ID work but then go back to use it and have to redo it?!?!?! So incredibly frustrated.

by MiLeNk0

This app could be really useful if the data it presents was accurate. When I look at the Feed it is always saying my bill is over due when it isn't. It even shows that there is a $0 balance right next to the alert. The Data Hub it tells me I have 48GB/28GB of data remaining. It's actually the reverse that's correct. If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. That info is found below it but at first glance is very deceiving. Either change it so it shows that lines usage or remove it entirely. When I go to Billing > History it only shows the amount for the most recent invoice. The others show $0.00. All of these "bugs" were found within a couple of minutes of poking around the app. I stopped because I didn't want to be disappointed any more than I already am. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I wish they would have waited to release it when it was actually useful. It's irritating when you can't trust the data you're presented consistently. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. I guess the only place to go when you're at the bottom is up. Get with it Verizon, this is inexcusable for any business, especially a technology company. People have options these days.

by U.Sk

If I could give negative stars I would in a heartbeat! I’ve been a great customer and have never missed a payment or been late on any payments and this is how I’ve been treated for the last 4 months.
I was told that my bill would be right around $250 when I switched to a business account.
First one came in at $313 was told to just pay the bill and everything would be straightened out on the next one. Second bill came in at around $280 was told to just pay the bill and everything would be straightened out on the next one. Third bill came in at almost $600 told to hold off on paying it because they were going to straighten it out. After 2 weeks of waiting I received a threatening email saying that if I didn’t pay the bill my service would be cancelled. Was told to just pay it. Fourth bill came in at $349 (right around the same time that I received the email)was told to just pay the bill (almost a $1000 in total)and hopefully everything will be straightened out on the next one. I paid it!
I’m done. These people are thieves and don’t give a crap about their good customers.