Warby Parker Reviews

This transaction was doomed from the beginning.
I got a new progressive prescription because I hate putting on and taking off my glasses all day long. I selected a beautiful pair of glasses and they arrived just as the pandemic hit.
They were painful and gave me a horrible headache. I called customer service and they said I would need an in-store adjustment. No stores would be open for quite a while. No problem, they said. After storing them for nearly two months, I called customer service to ask which location would be available for the adjustment. Tampa. A 45 minute drive in the pouring rain. I had asked if I needed an appointment. Not a problem! Walk right in, they said. We get there within 10 minutes of opening and we were told it was a 40 minute wait. I was told that I could exchange my glasses for another pair if I wanted. No, ma’am. We aren’t accepting exchanges, they said. I paid $345 for these glasses and I just wanted to be done with them. The associates were all kind but woefully out of sync with one another. Finally, the senior of the staff at the Tampa location took the glasses and issued a credit back to my card.
I wanted to love Warby Parker. Really, I did. I tried on about 30 pairs virtually during quarantine so I would be prepared for the day I could get glasses that both fit and worked. This experience left a terrible taste in my mouth. We will be going back to my optometrist’s office for my progressives.

The product has been fine and I’ve ordered glasses from them before. My review is based on my experience with their customer service. I ordered two pairs of glasses and was supposed to get the multiple pair discount. Someone canceled my original order when I agreed to updated to the higher index lenses. I emailed them in regards to the discount and I was told I cancelled the order and they were re-done separately. However, I could still get the discount. I re- priced the two on WarbyParker and sent the screen shot of what it comes out to on WarbyParker for both pairs with the updated lenses. I have gone back and forth with them multiple times both on text and email because they kept refunding me random amounts that were not the correct amount of the discount. Multiple emails regarding the correct amount and each time they gave me a little bit more but not the correct amount. I was then told that the amount reflected on the website was incorrect and they would not honor it and they were sorry for the multiple mistakes on their end. I checked today and the second pair I ordered was completely cancelled and nowhere to be found in my history. I’m extremely disappointed and dissatisfied as this was a simple mistake that could’ve been handled right from the start and not have to escalate. The glasses themselves have always been fine and I’ve never had an issue with them before.

I love the frames that I purchased from Warby Parker. The ability to try them on prior to purchasing them was extremely important! I have had many disappointing experiences ordering stuff online when there was no way to try on items before purchase.

I did experience a couple of issues with Warby Parker, however. First, I had an extremely difficult time trying to get the pupillary distance measured using my phone’s camera. This issue delayed finalizing my order. Even though I had to retake the photo more time than I could count, there was an agent readily available via text to assist me so that certainly helped my frustration, and kept me as a customer. Secondly, my glasses seemed to fit perfectly for the first few days. Shortly after, I realized that the arms of my frames are too long! This has caused them to be quite loose, and they constantly slide down my nose. It might be worthwhile for them to add a way to measure the distance between one’s nose bridge to the back of one’s ears. I certainly have no suggestions as to how this would work, but when it comes to glasses, one size does not fit all.

I was very pleased with all of the other aspects of the product and service. I just need to see if I can get my frames re-sized or something.

I don’t often write reviews but I felt this was deserving. I’ve gotten glasses from Warby Parker since I was a junior in high school and I’m now a year away from being 30. I got my 1st pair before they had brick and mortar stores. I’ve always loved their unique frames and price point. I have also only upgraded my frames due to vanity and not because they broke. I wear glasses 80% of the year so my glasses get thoroughly beat up. I’ve never broken a pair. I had a seizure (while wearing my glasses) and cracked my head open but my glasses still held up!

Ok so now the real review :) This is in regards to their customer service. I recently called to pay to upgrade shipping to expedited. None of my cards were going through and it was clear there was a problem on their end. Instead of the rep asking me to call another time/day, she did a courtesy upgrade so I didn’t even end up paying for it. I wish I remembered her name! She was awesome!

I also love their new replacement policy. Formally, they’d replace the lenses for free but now they replace the entire frames once during a 2 year period. It might be a year, but regardless, this is an example of really treating customers properly. I’m a Warby Parker Stan for life. I always suggest them to anyone who asks me about glasses. And I always get compliments on my glasses!

After being an avid contact wearer for almost 10 years, I was diagnosed with chronic dry eye and my eyes were no longer able to handle wearing contacts. Transitioning to wearing glasses full time was very difficult for me to do, as I didn’t feel like “myself” with this new look. I tried 2 different pairs of frames that I received through my office, however, both pairs gave me difficulties. One pair was way too tight, causing me to have migraines within an hour of use, while the other pair was so loose (even after being tightened about 8 different times) to the point of slipping completely off my face from simply bending down.

I decided to give Warby Parker a try after seeing many ads about it. I was hesitant to order a pair without trying them on and seeing how they feel and look first, so I utilized the 5 free try on trial prior to ordering. I fell in love with the narrow Percy pair, and ordered a prescription blue light pair within a week of returning the free trial. I have not had a single headache, for they fit me like they were made for me. I plan to order another pair in a different color very soon! Thank you so much Warby Parker, for not only the confidence, but the comfort as well!

Not only do I love my new glasses, but Warby Parker customer service went way above and beyond to get them to me.

My glasses arrived late and significantly damaged by USPS, which was a challenge since I was leaving for Japan for 4 months the very next day. Within minutes of calling Warby Parker customer service, a very friendly representative had come up with multiple solutions to make sure a replacement pair was in my hands as soon as possible at no additional cost to me. Despite the fact that Warby Parker doesn’t usually ship internationally, the customer service team made sure my replacement glasses were sent to their office so they could personally forward them to me in the tiny rural town of Nanyo, Japan where I would be for the next several months. Every representative I interacted with throughout the process was incredibly detail oriented, positive, and seemed empowered to come up with creative solutions. I always hate when I call a customer service line and they have to ask 5 different managers for approval to do something that seems like the obvious solution. This team was quick to think outside the box and offer a solution tailored to my unique situation.

Truly impressed by Warby Parker!

I'm 58 years old...I've had prescription glasses ever since I was 18 years old. I have to say every couple years when I had my new glasses I always had to go back to the offices that I got the glasses from to have them fixed or sent back to the lab. Everything that could possibly go wrong always went wrong. 🥺
July 2021...I just went to a new Doctor and got my glasses and my sunglasses from that doctor's office...Yet again the glasses did not fit right and the prescription wasn't lined up correctly. Everything that could go wrong went wrong again.
I kept seeing advertisements about Warby Parker so I decided to put in an order for glasses to see if this was just the wrong situation yet again . I ordered five pairs of frames just to see which frame I liked the best. I sent in my order in 10 days later I got my glasses.
Woo Hoo!!!!! 👓 I honestly believe throughout my entire life, this was the best pair of glasses I have ever received.
Folks, if you've had situations like I have where nothing seems to work out regarding new glasses PLEASE take some time and try out Warby Parker. These folks are awesome and they do the best job I have ever seen. 😃😁👍🏼

Well, Warby Parker, you’ve really done it. I’m 50 years old and have worn glasses since I was 4. After numerous eye surgeries, my lens prescription is strong, and my whole life I’ve struggled to find glasses, always paying no less than $500 a pair. After all these years I found my way to Warby Parker and I’m wondering where you’ve been all my life. As a working sole parent of two, I struggle to find time to take care of chores for myself, like buying new glasses. One download of the WP app, I set a filter and a few virtual try ons, I found a frame that makes me feel as if I look the way that I feel on the inside….a still-fabulous fashion forward artist hippy who loves a fresh new idea like WP that’s well-executed and no nonsense. The process was absolutely seamless; I even tried a box of 5 runners up at home so I can pick my second pair since the price point makes multiple pairs an option…how fun! The fact that WP gives a pair to someone in need for every pair I buy will surely keep me coming back for more. You found the perfect formula to disrupt and reinvent a broken system, and you are breathing life into all of us who have ever wished that getting new glasses was fun, easy and affordable. Thank you WP! Well done!
P.S: And you can bet I’m coming back for my contact lenses!

This company is by far, hands down the best option for getting glasses. Whether they are prescription or non prescription! I have a really strong prescription for near-sightedness and I’m very picky about the styles I wear also. I ordered the 5-pair try on at home kit from Warby Parker. I found the pair of glasses I liked and a pair of prescription sunglasses I liked also. I went to my primary eye doctor, which I obtained my updated prescription from, went onto the Warby Parker website after my appointment and ordered the 2 pairs I originally fell weak for. Within a week and a half I had ordered the pairs of glasses AND received them in the mail!!!! It was so quick! Not like waiting 2 weeks for my previous orders over the last 10 years from my eye doctors office. I tried both pairs on when receiving them and I am IN LOVE. I am in utter disbelief that I haven’t came across this company sooner! You can’t go wrong with Warby Parker glasses and I would 100% recommend to everyone who wears glasses, whether they are prescription or not! It was easy, quick, and the glasses they provide are unique, cute, and there’s a pair for any kind of style you prefer. Very impressed to say the least! Thank you WP!!!

I’ve purchased a pair of glasses and sunglasses from this company in hopes I found an alternative to the other companies. The coating on my glasses lenses are wearing off and it happened a little after the one year cutoff so now I’m stuck with glasses that are hard to see out of. Went to a store to ask about getting them fixed or replaced and they said I could pay to get them fixed but I would have to send them in and be without them for 2 weeks. Can’t really go without them. Bought a pair of sunglasses as well and I had to take them back in every week or so to get reshaped because they would never hold shape and didn’t fit my head because of it. I tried to fix them once myself because I was tired of going in and they broke. I probably got to wear them a handful of times because they never kept the shape. Contacted the company and they said I was out of warranty and next time bring them in to get shaped. But at least they gave me a $10 credit towards my next order. Really let down by this company. It’s unfortunate.

*Update to previous review left... Customer service got in touch with me and helped me solve all my issues. Top notch customer says a lot about a company.

I don’t usually write reviews BUT Warby Parker is the exception. I’m really impressed with the service and quality of WP. This was my first time using them and first time ever buying eyeglasses with prescription, they made the whole process really easy and stress free. So, for starters you are able to choose your favorites to try at home, not all of them are available but I was able to find a lucky winner. The try at home kits always arrived on time, less than a week and had all the information you needed to know to return them as a label is provided to ship back after 5 days with you. So here is were I was EVEN more impressed. After choosing my lucky winner frame, it was time to order it with my prescription. I placed my order at 8:30PM on Thursday, and uploaded a picture of my prescription. After the order was placed within minutes WarbyParker digitally saved my prescription and remembered my next appointment for my check up, that’s awesome. NOW the thing is, I woke up next day with an email from WP telling me they already shipped my glasses and expected to be delivered today Monday. I received my order in less than 5 days and I can’t be happier with the results. Thank you WP.

I have been hearing about WP’s forever, especially from my pretend BFF Gayle King who I watch every morning on CBS This Morning. Actually, I had read about them and their philanthropic promise, just like Bombas socks, back when they started. Ok, now on to the Warby’s. I was extremely skeptical (like I am with everything) but decided to give them a shot after I had already used my insurance on an rx pair of spendy designer glasses that I ended up not liking. I had to pay out of pocket for a second pair but didn’t want to pay a ton. I decided to turn to WP. I was amazed at their home try on option. I picked out a pair from the 5 I had checked out and received them a bit later (it took longer due to an issue of my rx). I purchased the extra, foldable case, which I didn’t need but has come in handy for other things. I finally received my glasses. Not only did I love them, I’m trying to decide which pair I want next! For the first time I will have rx sunglasses for the same price as regular sunglasses! I just used their virtual try on option and have found three new pairs I MUST HAVE!!! I can’t recommend these enough! Oh, and the case your glasses come with is amazing! Very nice, solid and more than adequate! Thank you Warby Parker!

I initially heard about Warby Parker through social media. I was interested, but I don’t like ordering clothing or accessories online especially at such a discounted rate. I had my yearly optometrist appointment at a local glasses store and was told that just to get my lenses replaced in my old glasses it would be $160 WHICH is not in my budget. I turned to Warby Parker and found out I could order a box of frames to try on for free, so I did! I received the package about a week and a half later which I don’t consider too bad; especially for an individually tailored box. I tried on all the frames and decided on a pair that I loved. If I had one complaint about anything it would be that the try on frames seemed cheaply made, but the glasses that I ended up purchasing seemed to be fairly high quality for the price. Shipping the box of try on frames took longer than I expected, but that probably has more to do with our postal service. I took a picture of my prescription and ordered my glasses very easily, they got to me in about a week and I was super happy with them! UNFORTUNATELY I being a young naive 21 year old lost them in a bar, never to be seen again.. I already ordered my second try on box and am excited to find a new pair I love!

Hi. I’ve worn glasses/contacts all of my life so I’ve owned dozens and dozens of pairs of glasses in my 62 years of being a visually challenged human. The old routine of finding a pair of glasses after an eye exam at ones doctor’s office in a short period of time with a staff member hovering and helping you try different frames has always yielded so-so results. They were functional. Maybe a little cute. But still just another a pair of glasses I didn’t like wearing. With Warby Parker, I scoured the site with all the frames and shapes and colors and went through 2 boxes of try-ons. I favorited a few but then when I found the Percey frame in the ice blue color, I had found a pair that I loved. The process was easy. The online staff were helpful. The prescription with the progressives were perfect. I also got the lenses that darken so I could use them as sunglasses too. I normally don’t wear my glasses except for when I take my contacts out. Since I love these glasses so much, I haven’t worn my contacts for several days now. With the pandemic happening this made getting new glasses so safe and easy. I highly recommend Warby Parker and also love that they help people by giving a pair of glasses for each pair sold. Great company. Happy customer.

I paid to get a new prescription again since it had been 2 years. I waited 5 days for my new glasses to find out the did not fit property. When I showed up they were able to fix the fit to fit better but then after a couple of days in I’m noticing I am not able to read like my previous glasses only look at things from far away as good as my previous pair.. I called and waited on the phone for a while and I was told to stop by the store and they would take care of me, I got to the store the next day waited around an hour they told me the glasses were made to the prescription. That I needed to see the optician again but the only available time they had was in a week so, now I need to wait a week to see the optician and then another five days to get them remade.. this doesn’t make any sense to me, I should’ve just walked into the closest shop and they would’ve gotten things done for me the same day..I tried to save time and money by doing online/app and I’m ending up spending more time and money to fix so far it’s my third time coming, having to get to the store waiting and counting. This is such a waste of time and money and lost lunch hours. Honestly I cannot recommend doing this

My experience with Warby Parker has been nothing short of amazing. I ordered the try at home lenses and found my perfect pair the first day I tried all 5 frames. I ordered a pair of glasses that day and sent back the try on lenses. I received an email, stating they were missing my PD results so I called customer service and the rep was absolutely amazing and so helpful. I had actually uploaded the PD results along with my prescription and she updated the system and had me off the phone in less than 10 minutes. My prescription pair shipped and delivered in less than a week, even with COVID shipping delays. When I received my glasses, I was blown away by the packaging and the quality of the frame and lenses. Warby Parker has a customer for life. I haven’t visited one of their retail stores, due to COVID 19, but I am excited to go in and order my next pair to get in person service. I’m sure it will be even better then ordering online! Side note, I had to order new glasses because I had ordered some glasses from a small brand on Instagram 2 months ago and they broke within a week. I have no doubt my Warby Parker glasses will last me a long time. This experience has been amazing from beginning to finish. Well done Warby Parker! Well done!

I love the idea of the home try-on, which led me to Warby Parker in the first place, because I find that most glasses I’ve had prior didn’t look that great on me and would get scratched easily. I chose a pair that I adored and ordered them a few weeks after. It was a pretty hefty price for me personally, especially with the special lenses I needed that were an extra $25, but worth every single penny. They came fairly quick and I adjusted to my prescription immediately. They send the glasses in a very nice and sturdy case packed in an equally nice box, and an effective cleansing cloth. My lenses became scratched about a month after having them (100% my fault btw!) and WP has a one year no scratch guarantee where they will replace your lenses for FREE. This saved me a ton of trouble (and $$$) and they were very polite in running me through the process. I sent them in, they took about 8 business days to replace the lenses, and shipping back to me took only 2 days! I can’t believe I haven’t heard of Warby Parker until just this year, I wish I would have known about them during my preteen/teenage years when I was super embarrassed about the fact that I needed glasses lol. I’ve gotten so many compliments on my frames and I’ve recommended them to multiple friends and family members. Would 100% buy from again!

My glasses were about 7 years old (and 2 prescriptions out of date) when my toddler got ahold of them. Time for new ones! I used the Warby Parker app to virtually try on enough options to pair it down to 5 favorites to try out with the at home try on. They came quick and my wife and I were impressed with the quality for the price. We had a tough time just picking one pair because they all looked pretty darn good. But after a couple days there was a clear favorite and I order it on a Wednesday night. The next morning I had a message saying they needed one more measurement that wasn’t on my prescription but could be done with WarbyParker . I did the measurement twice just to confirm the results and when the numbers matches I get confident it would do. That was Thursday morning. Before lunch that very day I got another message saying that my new glasses had shipped. Are you kidding me?! That was insanely fast. Today is Saturday and they were in my mailbox, securely packaged and waiting. By my count that’s 2 1/2 days from placing the order to have them in my hand. With free shipping and not requesting and sort of rush or special treatment. That’s simply outstanding! And to top it off, they look awesome. Well done Warby Parker. Thank you so much!

I was so upset bc I went to my eye doctor as it was time for new glasses.. I got my eye exam and when it came time to pick out my frames, not only were the frames way over priced the associate followed me around making me feel very rushed, I hurried and picked out some glasses I was not 100% happy with (which was my fault for saying yes) but my anxiety was kicking in and I just wanted to get out of there, so I picked up my glasses and felt so ugly in them.I am so use to only wearing contacts but since I’ve moved to TN I am unable to wear them bc my allergies are just to bad.. I searched and searched online researching each site and remembered seeing a tv commercial for Warby Parker, so I decided to give it a try and I am so glad I did, the 5 pair free home try on, was so easy and was at my house within a week at the most, I was super excited when I found a pair that I fell in love with, the next day I was back on the site ordering the pair I liked and within days DAYS!! I had my glasses at HALF the cost of the pair I got from my eye doctors office that I used my insurance on.. they are very comfortable and I will definitely be ordering more as I liked almost every pair in my free home try on box.. Thank You so much Warby Parker u really made a horrible situation a lot easier!!

My journey with WP started at my local eye doctor where I found a pair of designer frames that I desperately wanted. However, I was not willing to fork out the $500+ to purchase said frames.
I recalled Warby Parker from tv commercials (I’m in marketing, so I take note of these things), and decided to check it out. Within a few minutes, I had found an almost identical pair of frames to the designer ones and decided to go for it.
Customer service was top-notch and very responsive. I had an issue getting my eye doctor to send over my prescription (I’m sure they knew they were losing out on a $500 sale), but the WP team stayed on top of it and made it happen. Once WP had my prescription and PD, the glasses shipped within a few hours and I had them in just a couple of days.
The frames (Finch) are perfect - exactly what I was looking for if not better. I’ll be stopping by my local store to get them adjusted a bit as they are slightly loose, but overall I couldn’t be happier with the experience or product. It’s great to have a place to go to find a variety of frames at reasonable prices. I used to buy my frames maybe once every 8-10 years due to price. I now plan to have an array of frames to change up my look throughout the year.
Thanks, WP!

I placed an order through Warby Parker close to 3 weeks ago. After my first order I received a notification about 5 days later that my order was shipped along with tracking information. After paying for expedited shipping I realized the shipment wasn’t on its way. Concurrently, Warby Parker sent me an email indicating they don’t see the package information and it may be “lost” they immediately placed a new order anticipating the package may never get to me. I contacted UPS they said the company simply printed a shipping label and no package was actually dropped at UPS which is extremely deceptive on Warby Parker’s end. I then contacted them because my order was to arrive tomorrow and I didn’t see tracking info and explained I needed my glasses ASAP and 3 weeks is absurd they went ahead and started a refund but that doesn’t exactly resolve my issue I have no glasses and they apparently made them twice! So why not just send them it’s all because they were dishonest since my first order they didn’t get it right or on time and it’s all been at the expense of my time. Customers beware! Track your shipments and check with UPS their lack of accountability for failing to get my glasses completed in a timely fashion is outrageous to add insult to injury they tried blaming UPS but they couldn’t the second time and resorted to issuing a refund and again I have nothing 3 weeks later but some interest charges on my credit card!

The only easy part has been ordering the try at home glasses. Even delivery was wishy washy. I should have known better. I started the process of ordering prescription sunglasses, which, btw, are NOT $95. The commercial is misleading. It’s the next day and I still can’t get them the information they require. I ordered the sunglasses I chose and was never given the option to enter my prescription information. They said I could email it, so I did. Then they had me use the “PD Tool” to measure my pupillary distance. Well, the tool did not work, I tried at least three times and I kept receiving rejection emails.
I’m on hold right, trying to talk to someone because now they PD Tool link isn’t active AND I can no longer get into WarbyParker . It says “Rate Limit Exceeded”. What does that mean?? Oh and the “chat” option is a joke. I sent a message yesterday afternoon while I was going through all of this and didn’t get a response (which was a scripted response) until this morning! I just sent another message a few minutes ago, and nothing yet. So much for “chatting”.
Anyway, I finally get someone on the phone just now and the young lady was very helpful and nice and oh, guess what, she was able to magically read my PD! We are good to go. We’ll see how the rest of the process goes. This is why I I purchase my glasses with my eye doctor. Peace of mind.

This was my first experience with Warby Parker and I had heard about it through friends. I thought the process of completing the “test” and getting a variety of frames was great, as I am one who gets overwhelmed with too many choices. I selected 5 frames for my home try on, received them quickly, and selected a frame that I really liked. When I purchased my glasses and received them in the mail, I was disappointed to find that the pair I had received was not the pair I had tried on and loved, and it appeared that the bag my try on frames must have been mis-labeled. I went back to my profile to try to determine which lenses I had tried on and loved, and called to exchange my glasses for the correct pair. I was able to narrow down my frame from my 5 try-on pairs, and called customer service, who was very helpful in coordinating the exchange. My replacement frames arrived, and I was again disappointed to see that once again, these were not the original frames I had tried on and loved.

I will keep the current pair I received because I am tired of the exchange process, and can only assume that the pair I loved was placed in my try-on box by mistake, mislabeled, and therefor not showing up on my profile. I am hesitant to try this process again because of this mix up.

Filling out shipping address during the checkout process got stuck. After I filled in my info I tapped continue. When nothing happened and no message appeared telling me something was incomplete I looked over my info and realized my phone number was incomplete. I fixed my phone number and tapped continue...still nothing happened and no error message. I tapped the back arrow and tried checking out again and none of my information was saved. This is frustrating. I made it through filling out address and payment, then got to the cart review screen. It appeared my cart had only on pair of glasses in it - it should have had five. There was a single pair of glasses pictured, and no list of items in my order. More frustration. I tapped the back arrows again to make sure I had 5 pairs of glasses selected. I did. I tried checking out again. And again, none of my info was saved. In frustration I entered my info again. I got back to the review order page and tried swiping the picture of the frames. This worked, I was able to see each frame after swiping several times. With an app experience like this I’m interested to see how the rest of my experience ordering my prescription goes with a company that is trying to make this process easy and convenient.

I took my glasses by the Corte Madera store for adjustment. My experience in that store was so different from my experience in your other stores. I was greeted by a nice enough young man who appeared to be a newbie. I told him what I needed and he said that he would get someone to help. All the while the store manager was on a conference call behind the counter. After 10 minutes and no help, the same young man came up to me and asked if there was something else that I needed. I told him that I had never received help. He apologized and said they were short staffed, then went to check with the store manager. He was still on the call, listening to what the young man said and then acting not only disgusted, but dismissive said to me (as I stood watching him), you can come back here, but I am on a very important conference call. I was definitely not happy and I am sure that my tone conveyed that as a I said that I had purchased my glasses from WP and just needed an adjustment. He said he knew they were from WP and that I didn’t need to be rude.

While he did a fine job with the adjustment, his customer service skills were not stellar. That experience definitely steers me away from that store, and it is such a convenient location.

I’ve known about Warby Parker for years from my friends ordering home tryons and frames. When I came time for me to get computer glasses, I looked in a couple of places online but none of the frames made me feel as good or as interesting as WPs. My home try on was timely, but I ended up going to the store because I’m indecisive and couldn’t try on all the frames I wanted to see at home. (I ended up getting frames from my home tryon anyway - go figure). The PD measurement tool is amazing, the submission of prescription info was easy, all around a really good process.
Only pain points: not all frames available for home tryon and that’s a bummer. I had frames in my cart that were unavailable minutes later, presumably because they ran out of display frames to send out. When I went to order, I wasn’t able to add some special lens options (blue light filtering) and had to contact customer support to add it once I had ordered. Also, I inexplicably did not received any email updates about my order after contacting support - I had to track it via WarbyParker . So that could be improved.
Great job, Warby Parker! Thanks for working hard to provide fashionable frames for pretty much anyone, with a reasonable price!

The BEST experience purchasing prescription glasses that I‘ve ever had in the 12 years since my eyes decided they were getting old and needed help to see clearly. Sarah is the consummate professional with a healthy dose of charm and easy-going friendliness. When I noticed she had the Lily frames on (the very frames at the top of my “favorites” list), I asked her where I could find them to try on. Sadly, they didn’t have any in their store, but she immediately offered to let me try her Lily’s on and even took a picture of me with them on so I could see how great they looked. Then, when I asked about how they looked with the transition feature, Sarah said, “let’ s step outside so you can see for yourself.” Now that’s customer service! I was measured for my progressive lens by her AND their optician to ensure a perfect alignment. Oh, and not only did I pay less out-of-pocket for these higher quality frames and lens with anti-glare and anti scratch coatings than at my doctor’s place, I am getting money back from my insurance company, even with Warby Parker being out-of-network! I will definitely be bringing my mother and my daughter here next month to get their new glasses (I may splurge on a spare pair for myself, too)!

WarbyParker is incredible. Warby Parker as a website is already very convenient and well-organized, offering a wide range of affordable frames with lots of tips and helpful advice scattered throughout the site, and WarbyParker lets you access is all very intuitively. Ok that sounded like I’m some PR guy for the company but no honestly I just love them haha.

One of my favorite things about WarbyParker is the camera try-on feature. It uses your iPhone’s facial scanning cameras or whatever to let you try the frames in real time. And this is by far the best implementation of this feature I have ever seen. The glasses load quickly and follow your face with almost no lag. Comparing different glasses on your face is as easy as swiping left or right on the main catalog or through your favorites and you can get a great idea of how they will look like in real life from all angles. Absolutely amazing and also just kinda fun if I’m being honest.

I would 100% recommend WarbyParker. Even if you don’t end up buying from here, the camera try-on feature as well as Warby Parker’s free 5-pair 5-day home try-on service are hands the most convenient way to get a good idea of what glasses will look good on you and will fit you.

Warby has done so much for me. The try-on 5 for free has been a LIFE SAVER. I have literally ordered the try-on’s of 5 frames, FIVE times! It’s helped me discover what frames look absolutely terrible for my face shape and what is super cute! WP offers such a variety of spunky or classy glasses! Both being totally versatile with every outfit in your closet! I have ordered two pairs of prescription glasses from WP and I LOVE both! The best part is, if you need to update your prescription, (but don’t want to purchase new frames) they will put in new lenses for only $50!! What a steal! Not only do you get prescription lenses and a quality frame, they include all the extras too! For example, scratch and glare resistant coating for FREE. I have purchase glasses similar to WP before from a different vendor before I discovered WP on Pinterest, and I ended up spending over $400 just to get what WP adds to your glasses FOR FREE. Bottom line, I have never encountered a more accommodating company and I HIGHLY suggest you at least try them out! I mean, what’s the pain of ordering 5 pairs of try-on frames, for free, with no shipping cost either way? Hope you get an easy and efficient experience that I have (and will continue to have)!

I was a skeptic. I’ve been wearing glasses for 35 years and have a relatively strong Rx. I use my glasses as back ups to contacts, and my Rx hadn’t changed too much, so it’s been years since I’ve bought new glasses. My last pair of glasses cost over $500, and I couldn’t justify that much money for back up glasses. It was time now, though, my Rx needed to be updated. When I found Warby Parker I thought, “how is it possible I can order frames I like, with high index lenses, so inexpensively?” I should note that my eye doctor wanted $160 for the exact same high index lenses as Warby Parker, and their most recent quote was well over $500...again. Anyway, I knew what I wanted and took a chance on Warby Parker. They arrived in about 3 business days. I was cautiously optimistic, like many of you, I’ve been let down before. When they arrived, I dove right in, mostly expecting something to be slightly amiss. Needless to say, I was equally shocked and thrilled! They look great and fit great - right out of the box! The high index lenses were perfect, they don’t stick out of the frame at all. Well done, Warby Parker. Well done.