DSW Designer Shoe Warehouse Reviews

Spent almost 2 hours on the phone with DSW after a store visit and full price purchase because DSW merged my account with my daughters and perhaps a third customer and could not access my rewards. The account had my daughters name, my e-mail and a random phone number belonging to neither of us. Paid full price because the account which had rewards and promos could not be found. Called customer service when I got home to try to redeem rewards and separate the account. The first Rep tried to help and did restore the rewards but I could not use them since it was a store purchase. He wanted to give me extra rewards but was told he could not! His floor manager was unsympathetic and unapologetic to my situation. Finally, when I sarcastically suggested that I should buy the same shoes on the site to redeem my rewards at a savings of almost $40 and return the original purchase to the store she agreed. What a jerk!!! Worst customer service ever from a floor manager!!!!

Still has lots of glitches. Trying to checkout and DSWDesignerShoeWarehouse repeatedly asked for contact information that was already entered. Works when I use PayPal, but not a credit card. Very irritating and glitchy. See previous review below. Hasn’t improved and it’s been a few years.

Apple Pay does not work with ship to store. DSWDesignerShoeWarehouse requested a two letter state abbreviation to use Apple Pay but there’s no area to enter the information. Ended up wasting 20 minutes trying to figure out where to enter the information. I also tried to get help through the chat option and the person responding had no clue what I was talking about and asked for too much information to research the problem. I did not give them anymore information and left the chat box. Why offer Apple Pay if DSWDesignerShoeWarehouse doesn’t work with it. I ended using a different pay option to make sure the transaction was secure. Needs to be fixed as soon as possible.

DSWDesignerShoeWarehouse is great for searching and purchasing shoes; however, the rewards program does not hold up to it’s statement, “VIP Elite members receive Free 2nd Business Day Shipping on ANY order.” The last several pairs of shoes I purchased from DSWDesignerShoeWarehouse , there has not been an option to select the Free 2nd Business Day Shipping, even though I do qualify for this shipping option. I have had to settle for the standard USPS shipping. When I call customer service to inquire about this, I am given the standard response, “Those shoes don’t qualify for the 2nd Business Day Shipping.” Doesn’t make sense, since the statement says, “on any order”. Normally I would let this go, but as mentioned previously, this has happened on the last several pairs I have purchased. Why offer the benefit, if it is not a true statement? As an FYI, 3 of the box received from the standard USPS shipping have been crushed.

First-you have the very best employees I have ever dealt with. That being said, the process of accessing my VIP account has been a complete nightmare! I have tried to access my account for over a year. In the past I just gave up and went in as a guest forgoing the coupons. It would be greatly helpful if the prompts were clear as to what the problem is. Finally today I was able to talk to an employee at the actual DSW store (broad Street Richmond Virginia) and they were able to look up my account and find out that I had the wrong phone number attached to my account. Once I got that straight, I went on line to order my grand child a new pair of sneakers and my gift card did not work. I call customer service and my return did not show up on my gift card. Fortunately a man in customer service figured it all out and credited the amount of money back to my credit card. This has been quite an ordeal. The only reason that I would purchase any shoes from this company again is because of your phenomenal customer service people. My time is valuable as yours and I spent about two hours on the phone just to order one pair of shoes.
Thank you for listening,
Sharon

App site appears to have gone down on November 11. I could not complete my purchase on PayPal and then was locked out and could not use an alternative payment option. When I tried online customer service they told me to remove all cookies for DSWDesignerShoeWarehouse and empty my cart...but when I went to try and do that, I was disconnected from the online support (even though I asked if this would cause a problem and was assured it would be okay). 30 minutes later I get an email telling me I left something in my cart, but when I went back to DSWDesignerShoeWarehouse and clicked on the shopping cart (that indicated there were 3 items in the cart) DSWDesignerShoeWarehouse said I had no items in my cart. I was finally able to make a purchase about an hour later, but was only able to buy 2 items as the 3rd was no longer in stock. Frustrating experience!!!!

I ordered some Clark’s on sale in size 8, they sent me a size 7.5 by mistake. It was shipped to me and took three days, so the day I got it and realized it was wrong I immediately went return it. They didn’t even see the size I brought in as part of their system or something, and when I asked to get the right size ordered they said the size didn’t exist. They said they didn’t have it, and didn’t know when they would get it. So they did have the 8 at the time I ordered it, but because I got the wrong one by the time it got to me the 8 was now unavailable. I paid for it and everything, and I didn’t get what I said. Completely went against my expectations, and it’s horrible to do this to a customer. I said I would wait until they get my size, but they couldn’t promise it so they gave me store credit. DSWDesignerShoeWarehouse said I was going to get it, and I didn’t. That’s completely unfair. Not only this, but days later I see that the shoe is in stock again because it’s in my favorites. I try to order it, and this time it says I can’t place the order because it doesn’t exist. Well, that’s better than what happened last time however why it it telling me it’s in stock and deceiving me? It’s so horrible, I had my hopes up. I’m probably not going to shop here again. The employees were as helpful as they could be and were nice, but DSWDesignerShoeWarehouse and the service is abysmal.

I’ve never been able to submit a product review using DSWDesignerShoeWarehouse and always get a 400 error with no helpful info of what the issue is. They don’t have an internal way of submitting app feedback or reporting issues that I can find. The closest you can come to doing so is using their awful support chat. P.S. they use one of those chat features where the support member can read what you’re typing before you submit it. You’ll figure that out when you type something without submitting and they go ahead and respond to it anyways... either that or they hire psychic support members /sarcasm. I love DSW but their app should really have better quality by now. Also the “location” field of the product review form should really auto populate as you start typing. You’re supposed to magically know that it has to be “city, state” with no context.

DSWDesignerShoeWarehouse is just okay. It’s more frustrating than anything. I’ll add items to the cart and have to keep going back and forth with deleting and adding again - it always changes from shipping to in-store pickup and won’t let you save changes when you put what you want. Besides that, DSW just isn’t what it used to be overall to me. The shoe selection isn’t as great as it was years ago, most prices are more than you can get from other stores and being a “VIP” member surely isn’t worth spending what they want you to spend each year for it. They used to have two day shipping when you placed an online order...Now it’s about ten days to get things - Other stores have free overnight or two day shipping. I just don’t see how it pays to keep being “loyal” to them to be what they consider VIP when over time things have good downhill, prices have increased and you have to wait longer to get online orders than you do if you would’ve ordered from someplace else.

I appreciate the ability to have easy access to see what shoes are available and even what stores I can go try them at. I have tried to order shoes from DSWDesignerShoeWarehouse multiple times but have found it to be very glitchy and always have difficulty submitting for a purchase. This time around it would not let me submit because it claimed I had not filled out the contact information even though I had filled it all out. This happened 3 times before I was able to submit it and I did nothing different each time. I would have a much better opinion of DSWDesignerShoeWarehouse if buying shoes was not so challenging. I also cannot submit a review without providing a nickname but apparently every nickname has already been taken. This is very frustrating.

Of the dozens of E-commerce apps I use on my phone, DSW’s is definitely one of the best. The filters for sorting out styles and sizes is great and it’s easy to navigate through DSWDesignerShoeWarehouse . The best feature of DSWDesignerShoeWarehouse is the barcode scanner which makes shopping in person seamless when finding a style that may be out of your size. You can simply scan the barcode on the shoebox and DSWDesignerShoeWarehouse will display the product page where you can have the item shipped straight to your door! I think DSWDesignerShoeWarehouse’s design should be the gold standard for all E-commerce companies with brick and mortar stores!

I love DSW! I only had one issue after years of patronizing their establishment. For New Years of this 2019, I ordered a pair of gold pumps. I called to see if they would be delivered in time as the delivery date was a few days after Christmas and before New Years. When I called, I was told that the shoes would not be delivered before New Years. Ok, no problem. I went to the nearest DSW store to purchase shoes for New Years. Found a comprable shoe and had a great night.

About a month later the shoes I ordered online still haven’t arrived. The DSW website said they were shipped and the shipping company said they were never packaged to be delivered. I’m still trying to get this resolved. It’s July. HELP!

I have been a DSW Customer for many years & became a fan after my first ever visit to a store. DSW has a great selection at reasonable prices, & almost 100% of the shoes I own are from DSW!! I shop in stores & on line - I MUST applaud the fantastic staff at the Oak Brook, Illinois Store, which is my “go to” store I visit often. If out of town, I always look for a DSW store & have been to many over the years. Am totally spoiled with the variety, prices, and quality of service. I have recommended DSW to many friends & family members. I get lots of comments & compliments on my DSW shoes. I have also bought handbags, hosiery, jewelry & scarves at DSW. Often find a “treasure” I wasn’t looking for!
Keep up the good work, DSW!!

I just ordered my 3rd pair of luxe Glio Flop Oofas
I’ve been under a podiatrist care this last month because of an unrelenting
case of plantar fasciitis
When exercising/walking I wear a Dr approved ankle/heel support brace But my Dr even liked these Oofas Fir non-exercise times
The arch is high and the footbed is cushioned with a cupped heel If not exercising I am wearing them ALL the time You might not understand what that means because you don’t know me But I own 100s of pairs of shoes bought mostly at DSW So the idea I’ve decided these are my go-to except on dressy occasions (rare, as I’m retired) is HUGE But if you’re experiencing PF or want to prevent a return of that pain, and you were sure you’d be in athletic shoes the rest of your life —-Try these
And don’t be discouraged by the price tag Think of it this way, how much would you pay to NOT have PF pain I am sure they would be great for other foot issues as well.
I promise I am NOT exaggerating about the comfort of these sandals I now own turquoise, white and purple!!

Totally unprompted review. I wish every store’s website/app operated as smoothly, quickly and easily as DSWDesignerShoeWarehouse. They seriously need to follow this format— so easy to navigate, search, filter, and see every detail of every step of the purchasing process. I think I spend more money at this store JUST bc they’ve made it so easy to use and actually fun to shop. I used to feel I had to see the item in person/try on (especially shoes), before buying, but DSWDesignerShoeWarehouse gives so much accurate detailed information, I know what I’m getting, and it’s going to be serviced well. Thank you DSW for cutting down my shopping time with DSWDesignerShoeWarehouse! Its fun to shop online again!

Trying to place online order. Kept asking for Touch ID. I don’t use Touch ID and have never used in the past. I have placed many orders online and have never had an experience like this before. Through online chat was told a supervisor would call. Waited for 2 hours with no phone calls. Was also told an email would be sent with troubleshooting ideas. Still have not received an email 3 1/2 hours later. Sent an email and response was to call customer service. Called - not there on Sundays. SO FRUSTRATING!!!!! Went back into chat and finally got a supervisor. I don’t know what she did, but order was placed after 3 1/2 hours of trying.

I had no idea they carry the same name brand shoes I normally buy @ Nordstrom, Dillards & Macys.
What a great day on my 1st visit in the store, hoping I would find Sperry duck waterproof boots as the shoes were my mothers main Christmas gift. Wow, I did & even @ a cheaper price w/ coupons by signing up for savings on my first day. Just gets better & better. I didn’t even have to preorder for the size I needed. Surprisingly, the unusual size was in the store!
Now my mother can open her gift in front of the entire family @ our Christmas gathering instead of saying her gift will be arriving later.
The staff was AMAZING as well. Thanks for the great experience & I will be back soon!

The DSW app is great! It is so much better than the old DSW app where you couldn’t shop from, and now you can. I work @ DSW and DSWDesignerShoeWarehouse has come a long way! I love that you can pull up your rewards number quickly and all your coupons and certificates. I also love the fact that you can choose between shipping to your home or to your local store to avoid paying shipping. The filtering on DSWDesignerShoeWarehouse is great as well. You can filter by size and then by color, price, brand, style, features, heel height, etc. I am a ladies’ size 12 and I always start off by filtering all women’s shoes that come in size 12 so I don’t get disappointed when I see a shoe and it doesn’t even come in my size. Great job DSW! You’ll always be my #1 place for shoes.

Everything was just fine last night when I was using DSWDesignerShoeWarehouse . This morning I updated DSWDesignerShoeWarehouse (BIG mistake). Now it won’t let me log in. It told me I had the wrong password. So I updated my password, logged in & everything seemed fine until I came back to DSWDesignerShoeWarehouse about 10 minutes later. It logged me out & now tells me my password is wrong again (I know it’s correct bc I took a screenshot of the new password before I submitted it). I tried force closing DSWDesignerShoeWarehouse - didn’t help. I uninstalled it... no improvement. Please fix the update. Everything was perfect until the update today :( I just want to buy things but your app isn’t letting me

I love the styles & verity selections and especially gift for just ordering also an added bonus discount coupons that are emailed, texted and mailed to me. Convenient in every way that counts. Wonderful customer service on the phone & in the store, kind & Pleasant also reassuring staff that seem hand picked just to please me, that makes me feel extra special. Out of any stores that I ever shopped at, I’m always excited to shop with DSW. Who ever manages DSW should show the clothing department store on how to run a business 😉. Overall I applaud you DSW, keep up the good work, always love to shop with you. Anyone I speak to, I always recommend you. Hope you stick around for a very long time & I am honored to keep your business growing 👍.
Sincerely,
Your loyal customer
Maza DeshaQua

I love DSW. They carry name brand shoes which makes me happy to know I’m buying good shoes.
They are one of the easiest shoe store to work with. I have been buying my shoes from DSW for many many years. I have never had any trouble returning the shoes at a store including the ones I buy online.
The employees at the store are super helpful. They will help order shoes online if they don’t have your size in the store. Depending what size store is available where you live, online has tons more shoes then in the store.
DSW also has a point system which gives money rewards so you can get discounts. Plus if the store has a sale on all shoes you can use your rewards too.
All I can say is DSW has great prices for good shoes.

I always find good prizes and what’s best: FREE SHIPPING AND FREE RETURNS. I gave 4 stars because they eliminated the “deliver to store” feature. I used it a lot because if for any reason the shoe doesn’t fit or simply wanted an exchange, I can do it right in the store. I hope in the future they can bring that service again.

Updated review - May 5, 2018:
Dear developers: I don’t use the pick-up at the store because most of the styles I want ARE NOT AVAILABLE IN STORE. I always visit the store first. And If I don’t find what I want, then shop online. Sorry, but I still giving you the 4 stars. BUT, I have to say the best shoes are online. Great variety! I will keep shopping at DSW!

Knowledge is power. Helping your potential buyer know that a pair of shoes they were considering are no longer available in the size they preferred (granted, this means said buyer has indicated size as a filter on their liked saves) it would be a kindness to update the main page of the “like/wish list” to reflect “currently unavailable” and indicate a button they can press which automatically syncs them to a CRM list to be notified when back in stock by email or to say “no longer available - will be deleted from your list unless you select “save as reference.”
Thanks for reading, and an otherwise very enjoyable app experience. ❤️

I am a new customer to DSW and I am so surprised at the variety of shoes they sale! They sale top brand names and the prices are VERY competitive. I’ve passed by the stores before but never went in because I thought they were just another high-end overpriced shoe store.... I was so surprised AND so wrong, and I found this out after I made my first purchase online and then later in the store. Their rewards program is awesome too! I’ve already earned over $70 in free rewards!!!! ( not to mention the Customer Service is exceptional) I’m definitely going back again and they are now my favorite shoe store!!! 😃#DSWWONMYLUV
-June
Fayetteville, NC

Great app. Only complaint is you can only have 30 favorites at a time. It should be unlimited or at least able to store 50 or 100. When you are shopping for a whole family, you need that kind of space.

Alternative idea is to have separate favorites lists for each member of your family. 30 per person is doable. This way actually would work better for shoppers so they can click straight to that person instead of scrolling through ALL of the fam’s favorites to find a specific shoe for that one person.

Easy to use. I love the fact that my certificates are on my app in my account. I wish there was a way to view my birthday coupon in my account (maybe there is?) on DSWDesignerShoeWarehouse rather than searching through my email. Also, I wish that there was a setting that could be used that would let us know when a style we have saved in our folder in our size is about to sell out. I also wonder if there is a way to let us know when a style is back in stock especially the popular ones. Overall, I love to use DSWDesignerShoeWarehouse when I’m in the store.

Dsw has been so helpful, with a wide variety of shoe styles and more availability to find my shoe size as well. I find that the website is a lot of fun to use with the filters allowing easy and direct access to my search. Also the VIP awards I get just from shopping for shoes I need and the points easily accumulating. I also LOVE how we can use many coupons online during check out along with our rewards. Makes it feel like we are a worth customer and the price we want is the price we will get! Thanks so much DSW you have been my top shoe store for years !