Selfridges Reviews

I cannot get into my shopping cart no matter how many times I’ve tried on different days it keeps saying that they don’t have what I’m looking for or I’m misspelling, the fact is I’m not trying to search I already added what I want to buy and I can’t do it , I’m sure everyone has that issue, so what is the point of the the whole store of you can’t make a purchase. I was so excited that I found my yes baker coat on there for like %20 off but I can’t buy it 😢2 stars is because the store has great prices but I can’t purchase, I will definitely update my review If this issue is fixed, I’m doubting it cuz it’s been about a week and nothing’s changed ☹️

This is my first time ever placing my order and it was impossible. I had to do it at least 5 times. In the future, if you’re from the United States of America, call your credit card issuer and let them know that you are placing an order from another country so you don’t get your credit card blocked by the issuing bank.

I do online shopping almost every day. this app is one of the apps which is not that user friendly. I can’t find highest discount in the sort list and some time the brands doesn’t work for filtering. Also I only get the message in Selfridge instead of email or text message notification from the website about all the sale events or other related notifications like other apps do. This might be my own phone issue. But all of these will definitely impact my shopping experience. Thanks!

The user interface, personalization and buy flow of Selfridges is one of the best - unfortunately, it can’t make up for the insanely slow page load times, constant freezing and occasional full crashes of Selfridges . Unfortunately the bugs are so bad that it’s basically non-functional, and much easier to just shop on the this app webpage using a mobile browser. Hoping they’ll eventually get around to fixing these issues, because they have great products and Selfridges has great potential!

Sometimes in the cart they give me almost 0 import duties on my orders and then after a few days they charge me again with duties! Or i discover that there are actually PLENTY OF IMPORT DUTIES lying under the actual price when i go to checkout. I don't know i thought they would control their prices a little bit but they didn’t.

I love this app! I love that i can get deliveries abroad and that with their this app plus, one can get free delivery all year long. I just have a small concern over more recent updates where my Wish list always seems to reset and i cannot always remember what I wanted to buy. Other than this great app!

It used to be a great app, for a couple of weeks now I’m having so many problems with my cart, whenever an item in your cart is out of stock I can’t seem to remove it, and when i try to purchase the other items in my cart it asks me to delete the out of stock items which I’m not able to delete..

Hope they fix it soon

Till these date, I have to say the website programming is really outdated for high volume online consumer capacities compared to most of online shopping apps. It takes long to respond, webpage occasionally collapses. Information is not loaded properly, etc.

Really great app and use it all the time! Just needs improvement in the wish list section as it glitches a lot as in items you have deleted will come back and in multiples. Also the limit on the wish list needs to be extended. Hopefully they will be fixed in a newer update

This is one of the best shopping apps I’ve used. It’s very quick, efficient and the UI is so easy to use. I really enjoy having it compared to most shopping apps.

Really enjoy Selfridges ..but my main complaint is that everytime I want to delete a item off my wishlist..I get prompt “that the products I chosed to be removed can’t be deleted “ and would actually add the items back to my wishlist which I fine very weird.

I think Selfridges makes the shopping experience nice but the wish list function, which I consider essential, don’t work. I added to the wishlist the first time I downloaded Selfridges and I can’t add or subtract since then. It’s stuck.

I live in the states and I buy all my beauty and makeup from this app! They carry great brands...their shipping is faster than almost anything I can buy online here and their service is awesome! I’m a total convert😉

Love to shop at this app website. Very friendly and smartly done.
Sweet, quick and easy to have.
I never had a problem shopping at your website.
Thanks
HHR

Every was great except for when trying to fill in the required fields for name and address and so on. Whenever I type the whole page restart which was very annoying ..

Every time I try to place an order on Selfridges through PayPal, my payment is confirmed via PayPal but I am never sent an order confirmation. This is not an issue on the this app website. I only buy using PayPal so it is annoying that I can only add items to my cart on Selfridges and then go to the website to actually place the order. Please fix this issue

Extremely slow speed on app and melts under heavy usage as it did the day the sale was announced. And keeps giving error messages around adding to the basket for USA customers.

Selfridges has a problem of making a return! When I try to go back to look into the items I wanna return it’s always says it can’t load the details of the items! And once u requested for the return they attached the return label for just once...if u don’t print it at the moment then u won’t able to go back and find it again!! That make it so hard to make a return!

I loooove this site , the order arrives very fast through DHL without shipping fees 😱 very very pretty packaging i fell every time i get my order from you that im getting a Present
Thank you for everything

Selfridges is okay, besides I was always having tousle to review my order history. However, their customer service is just terrible. I bought something before as a present for my boyfriend’s birthday, this app sent out the wrong item and wouldn’t resend the correct one until they receive my return. When I actually returned it, the thing I originally bought was out of stock...

Perfect but better if they can deliver every item not specific items

A very frustrating app. There are frequent issues adding items to your basket and often items show as available only they can’t be bought.

The ease of accessing tracking data is clumsy.

Please do more to sharpen the interface between your inventory system and Selfridges .

Thank you for such great online store that offers a variety of products and brands that one’s needed. Hopefully all products such as van cleef and bose (electronic) include in delivery to SA.

It is my favorite application but slow and needs improvement

Selfridges is quite bad. 80% of the time, it tells me there is an error in accessing my shopping cart. Same for trying to browse through products. It works about 20% of the time, enough to keep me hoping it’ll work well enough just this once for me to place an order with it. Hasn’t happened.