HealthJoy Status

Published by HealthJoy, LLC on 2024-04-04

HealthJoy is a first-of-its-kind employee benefits experience platform. We make
understanding and using your company’s health benefits simple, quick and easy.

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Common dislikes about HealthJoy app

- Navigation within the app may not be intuitive

- Would be helpful to see the back of insurance cards in the app

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Common HealthJoy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HealthJoy app on iOS and Android devices. Solve all HealthJoy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HealthJoy iPhone Issues and Solutions

HealthJoy iOS app crashes, not working, errors
HealthJoy iOS app network issues
HealthJoy on iOS has black/white screen

HealthJoy Android App Issues and Solutions

HealthJoy has errors/crashing/not working
HealthJoy server network connectivity issues
HealthJoy has black screen

HealthJoy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HealthJoy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HealthJoy app crashes or not working on Iphone (iOS):

Close and restart the HealthJoy app on iPhone
Update HealthJoy app to the Latest Version for iOS
Uninstall and reinstall HealthJoy iPhone app
Update your iPhone to the latest iOS version

Fix HealthJoy on iPhone unable to connect to server/internet connection issues::

To resolve HealthJoy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HealthJoy black/white screen (blank screen) on iPhone:

Follow the HealthJoy iOS app troubleshooting guide Here →

HealthJoy Android App Issues and Solutions

Fix HealthJoy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HealthJoy app issues:

Force Stop the HealthJoy App
1. On android, goto "Settings" » click HealthJoy app. » click "Force Stop".

Update HealthJoy to the latest version on PlayStore

Clear HealthJoy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HealthJoy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HealthJoy.

Fix HealthJoy unable to contact server/ HealthJoy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HealthJoy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HealthJoy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HealthJoy on android.

Solve HealthJoy black/white screens issue on Android:

Follow the HealthJoy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HealthJoy, LLC, developers of HealthJoy.

100% Contact Match

Developer: HealthJoy.com

E-Mail: [email protected]

Website: Visit HealthJoy Website

75% Contact Match

Developer: Sunshine Health Studios

E-Mail: [email protected]

Website: Visit Sunshine Health Studios Website

About this app

We make understanding and using your company’s health benefits simple, quick and easy. this app is a first-of-its-kind employee benefits experience platform. NOTE: You must have a company-sponsored membership to use this app.