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Honestly do not waste your time here. It would take less time to go see your regular doctor. I am not normally one to review since I’m pretty patient and understand things happen but wow this has been an awful experience! There’s been so much run around. There’s no quick explanation I can give, so here’s the full story: When they first called, I couldn’t hear anything on the other line. No big deal, I get that glitches happen. But when I got a call saying they’d tried calling back and I wasn’t answering when the doctor called, I started to get a little irritated. I wasn’t getting any calls. They called later to give me the same speech. I was like please just connect me since obviously they’re not getting through. When I was connected I could barely hear the doctor, so I wasn’t even sure who I was talking to. He seemed to get irritated with me, and then just prescribed me something, I’m not sure what, and hung up. Mind you, I’m at work while this is all going down. I have to keep getting up from my desk on a very busy day to take care of this. Then, my phone starts absolutely blowing up. Call after call. I reject them because I’m very busy and tired of the back and forth, but they keep calling. After about 8 rejected calls I answer. And of course, there’s nobody on the line. Never never using this app again. Horrible experience.

Tele doctor reviewed my emergency room diagnosis along with some other past medical history documentation and suggested to me that the ER doctor missed putting me on the steroid and the painkiller along with the antiviral for shingles. I’ve been in extreme pain and utterly exhausted even after consuming 1000 mg per day of caffeine. The app does not even offer my insurance ID card but it provides all of the other plan information to the point where I could quote you the cost for a specific procedure but again no ID cards. Huge shortfall for any client or human resources department. The Tele doctor told me to go to an urgent care and get a prescription for a steroid and a shingles specific painkiller but none of that information saves to the completed doctor call task on the app. The urgent cares think I’m crazy and begging for pain meds thanks for making me look like a moron and junkie.

Their normal/best response times according to their own people is around an hour. Daughter got sick on Sunday, took them two+ hours to have someone call for her. I told them three times to switch from my cell to my home phone because of the delay, and they never did. Called the original number THREE times. Then when I got sick today — Monday evening, not exactly a high traffic time generally — and they keep me “in line” for over 4 hours, and still never had a doctor. The best they could say was to try again in the morning when I might, maybe, only have two hours wait then (in addition to the 14 hours they’re already saying needs to pass from my original request). They have no business advertising as 24 hours when they clearly aren’t.