Nurx: Birth Control Delivered Reviews

by JoshUnitedStates

I was so excited about Nurx. I thought it would be a convenient way to get prep and avoid doctors visits. It was definitely convenient, but that came at a cost. There is NO transparency on pricing or cost until you’re already billed.
First off, the home test kit. I have overall great health insurance with a pretty big network, and yet My lab tests were conducted by an out of network provider. There’s no option to find an in-network lab, you don’t get to choose or find an affordable lab. I was slapped with a $980 medical bill from the at home testing, when I know I could have EASILY gone to planned parenthood or a local clinic and gotten all these tests done for exponentially less money. Be weary of that. My prep also costs $75 per refill, even after my insurance. You’ll get a nice little message in this app telling you that your total was 0.00 for the refill, but that’s because it’ll be on your medical bill instead.

Just go to a real clinic instead. It might feel like more of a hassle and you might have an uncomfortable conversation with your doctor, but at the end of the day, doctors are there for your health and your conversations are confidential. I really wanted to love Nurx, but the lack of transparency on cost is a deal breaker for me.

by KaylaLovezAll

I do not recommend Nurx to anyone unless u definitely and will continue to have the money to pay for monthly subscriptions of birth control pills. I had to find out the hard way that you are automatically subscribed to a monthly subscription and will automatically be charged every time they ship it to you. I was under the assumption that I could just buy one package for the month and that was it, maybe if I desired more the next month or if I wanted to actually subscribe to continuous shipments myself, I could just do that on my own within Nurx . A lot goes into the messaging system inside Nurx and it’s that immense communication that is very inconvenient at times. When you buy your first package, you are automatically given 3 packs of birth control without the option of just buying one...then there’s that risk that you don’t realize this and end up being charged for it in the end...you have to go and message them directly about changing pretty much anything about your order and have to wait however long it takes to get a reply back. The complete inefficiency of Nurx is what makes me too scared to continue using it....I’d rather just talk to my doctor about birth control because of the just much easier process...

by Kimberly_Donn02

I typically don’t write reviews however I would like to share my experience with this to ensure this doesn’t happen to anyone else. I (like most people) heard of this service being the “Uber of birth controls” and thought the idea of having my birth control delivered right to my home sounded great. Upon registering I was able to choose the birth control I’ve been taking. This saves me a trip to my physician and paying copays just to have an RX refilled. I selected a generic I’ve used previously and works well with my body. Selecting a generic name you wouldn’t think you would get a generic for a generic right? Well this is incorrect, they sent me a completely different RX than what I ordered. I have tried calling numerous times however I wait on hold for over 30 minutes only to be told I need to leave a voice message. I’ve sent numerous messages on Nurx to ensure the correct RX will be sent to me and received no response. I finally received a response and was told moving forward they would ensure I receive the correct RX. It’s great they are rectifying the issue moving forward however that doesn’t help me in the predicament I am in with the incorrect birth control. Avoid Nurx at all costs if possible. There are much better alternatives especially ones that will ensure you get the right RX or assist you in the event you get the wrong one. This business is not accredited with the BBB, I understand why now.

by No_pillz

I was skeptical in trying Nurx because I didn't know if it would be convenient or beneficial for me but boy was I right to feel as such. I did the whole thing where I placed my order and pick the birth control I wanted. One thing I should mention is that I did want a specific brand that my doctor had originally prescribed me before and I really didn't feel like changing BC because of how I may or may not react to it. Anyways I placed my order in advanced and was processed within 2 days but now I was awaiting for delivery. Well I waited and waited, and it had been over a week before I finally messaged them asking what was taking so long. Apparently, the pharmacy has been out of stock with the specific brand I requested and they failed to inform me that they wouldn't have it in stock for another 2 MONTHS...so then they suggest that they could have my prescription sent to my local pharmacy... Are you kidding me?! If I had wanted that, I would've never bothered with trying to get it delivered from you guys ?! Ugh what got me was the lack of communication from them about not letting me know that my B.C. Is out of stock and o wouldn't be receiving it anytime soon. That is something I would have liked to know ASAP so I can anticipate not taking my B.C. You guys are screwing people over by not communicating and your inability to actually deliver BC like your whole app is meant to do is such a failure. I would not recommend to anyone.

by Anastasiiazhuk

Waste of money! I decided to use Nurx thinking that it would be way faster then getting an appointment at my local doctors office. I was so wrong! It has been over a week and all I got is messaging back and forth and “sorry we will respond to you in 2-5 business days”. It’s actually so stupid. I decided to pick up at a local pharmacy to make things faster, but nope, they completely messed up the prescription. I had to change multiple pharmacies because the first one didn’t have the medication, and the second one said that the prescription was just written wrong and they couldn’t reach this app by phone. This stupid service doesn’t even have a phone number. It just sends you a voice message telling you that they don’t do calls. At this point I would way rather just go to my doctor, and in the end that’s would’ve taken way under a week! Maybe 4 days at most, but this app, advertising themselves as a fast service that approves your medication in 24 hours, is taking ages! Don’t use this if you value your time. I wish I could just go to my doctor, but I’ve already payed the consultation fee and stuff so I’ll just have to wait it out and struggle in the meantime without a current prescribed pack of birth control.

by ALynnJ42

I first used this app a few years ago and it was a quick and painless process. I filled out my request and gave them my insurance info and by the end of the day my order was on its way.

I decided to use it again to avoid having to research a new doctor now that I moved. I should’ve just gone to the doctor. I submitted my request and my insurance info and it processed for two days before I received a text saying my order was canceled and to read the message they sent. I went to Nurx : no message. I messaged them and got a super delayed response from them. Turns out there was an issue with my insurance. Another day later I get a message saying they sent me a generic prescription and charged me $60. When I asked why this happened because my insurance has fully covered the brand name I requested, they told me that I would have to ask my insurance and that the prescription was written to substitute to generic if the pharmacy didn’t have brand name.

Talking about responses, you have to wait at least 10 minutes from sending a message in order to get a response and when you do, you’re never talking to the same person. Also the message tab doesn’t have time stamps so you can’t see how much time has actually passed between your message and their response.

by Cp_2015

I am not one to usually write reviews, but my whole experience with this app has been so painful, I had to say something.

Like others, I thought this was a great way to get my BC that would eliminate all the hassle of going through my doctor and pharmacy. Boy, was I wrong. At first, they were super helpful. They recommended a BC that I even wanted to try, and they sent it to me within 5 days of signing up. But then when I would have questions about coverage and protection, I would get mixed messages from different staff members, which was of course super frustrating.

Finally, it came time to refill my RX and I couldn’t believe the nightmare that they created. I received a generic version of an already generic brand that I was prescribed, and I couldn’t even find it anywhere on the Internet. They claim that the brand they gave me was discontinued and that the pharmacy ran out of it, but I’ve never experienced this before when getting BC. Then, when I asked to go back on the more “name brand” BC, they said I needed a medical reason to do so. I gave them one, and they still wouldn’t put me back on the brand I requested. Sorry, but I’d like to have a say in the medicine that’s going into my body. Seriously save yourself a headache and avoid this company at all costs.

by Alexx_higgins

I am using Nurx for about four years now. In the beginning it was amazing. Customer service was always quick to respond and fix any errors that they made, my prescription arrived quickly, and if I ever needed to speak with a doctor it was fast and easy.

The last two-ish years have been absolutely terrible. Ever since their name got out there more, their customer service has gone downhill tremendously. It takes weeks on end to get a response through the chat, and if you call on the phone you have to wait upwards of 1 to 2 hours just talk to someone even if you're only the first or second person in line. They try to change my prescription all the time even when I tell them not to, they try to charge me multiple times per month for my prescription even after I've already paid for it and it's been shipped. And they are trying to refill my prescription every two weeks instead of every four weeks like they're supposed to.

I loved this company in the beginning, but I'm starting to think that it's time I find another. They have just gone downhill so much that I don't think they are worth my time and effort anymore. It's supposed to be "birth control made easy" but it seems to be more difficult than it's worth at this point.

by Beavant

So, my care provider is a hostage care provider who refused to refill my bc prescription unless I paid for a bunch of unnecessary services. I had to cancel the appointment to start with because I couldn’t afford to go. I have an ovarian cyst and pmdd so I really need my birth control. It keeps me from bleeding constantly(I bled for a solid 2 months prior to being put on birth control because of the cyst) and it helps my emotions be manageable. Well, after she refused to refill my prescription, I tried this hoping it would help. It took them a week to even have customer service review it and now they’re telling me it’s going to take another 2-3 weeks to even receive my bc and that’s if they approve it. I feel so stressed and honestly abandoned by the healthcare system. Nurx is not helping me. It’s not timely or efficient. It’s great that they want to provide a service for women but honestly they have a long long way to go. It feels like I’m dealing with a trial version on an app instead of a fully developed service. At this point I don’t know what I’m supposed to do. So I guess thanks for being just as difficult as the hostage care providers you claim you’re better than.

by ThunderMittens

I could write an essay about this app as I’ve been using them for years but I’ll sum it up as hit or miss.
If you know what birth control works for you or want to try something and know your insurance covers it, there’s usually no issue and this app isn’t awful to use for that.

However if you have endometriosis (like me), PMDD or PCOS and depend on the right birth control in a timely manner, you’re gonna get frustrated with this app quick. They’ll sometimes switch your birth control for no adequate reason and charge your insurance as well, so when you try to resolve that it’s agony with this company.
And they forget to sometimes ship before you run out of your birth control, which is unbelievable. You’re in charge of giving people hormones! These aren’t daily vitamins. Some of us actually can’t function if we miss a pill. And yes I’m typing this currently out of my birth control, praying I can function for work tomorrow as I need to take it continuously or I’ll be debilitated with an endo flare. So thanks this app.

by Snakehead1839290

I’ve been using this for years, ever since I saw an ad for it, and I will never go back to seeing a doctor in an office just to get a birth control prescription. Nurx allows me to chat with a RN about my questions and concerns around different types of birth control. Even if I think of a new question a few days later, all I do is open Nurx , send my question, and have it answered in the next day or two. AMAZING! I’ve been able to chat with the this app team to figure out what medication is best for me which has brought such ease and satisfaction to this previously long and expensive process.

Once you know what you want, you request it through Nurx and they send the script to the pharmacy of your choice within minutes. My RN also sent me some savings cards just in case there was a cost to my prescription which was very nice of her to do.

I can’t thank you all enough for making such an amazing app with a great concept. Thank you!

by Kekahejwhsisisheh

I rarely take the time to write reviews but I am so pleased with this app that I have to take the time to do so! I was able to get birth control pills delivered to my door within 7 days of requesting them! The nurse was extremely helpful when it came to choosing the right pill for me and my health. After I received my pills I also requested 2 pills of Ella and within 10 minutes they had already prescribed them to me and I received them about 2/3 days later!
I had also seen that this app also has acne products, and they had the acne topical that I had been trying to get from my dermatologist for months. I had received the cream about 1 1/2 weeks from requesting it and I only had to pay $30 out of pocket after insurance! It saved me a $300 trip to the dermatologist! I am very pleased with their response times and shipping rates! Will continue to use this app in the future.
-I have never experienced any problems with their app it is amazing!

by Gbondy1

I’ve used this app for several years - first for birth control and now for migraines - and always had such great experiences with both the providers and the customer service reps. I especially want to mention Karolann, who I spoke to recently on the migraine CS line: she was just so, so kind and patient and helpful. I had a pretty complex issue with fixing an order cancellation for different 4 medications with 2 separate insurance policies and one out of pocket payment method. I had just called to find out if I could salvage the order/reverse the cancellation and she went above and beyond to help me not only fix the errors but to streamline the different insurance coverages and out of pocket payments. She was so kind, professional, empathetic, and personable and made me feel so valued and taken care of by the company. I also owe a huge, HUGE thank you to the prior authorization department for fighting on my behalf with my insurance for nearly 6 months to get approval for a very new and very expensive medication that had been flat out denied several times before. They kept me updated throughout the whole process and never stopped working to help me. My doctor has also been so incredibly patient and responsive has worked so hard to find a treatment regime that works for me. Thank you to everyone there for providing such a wonderful service ❤️

by Cass1204

I have told all of my friends about Nurx. It’s very straightforward and easy to use. If you have a birth control that you already use and like, you can select that option and they will fill it (as long as they have it). If not, you can answer a few questions about what you’re looking for in birth control and they will suggest one that works for you. If you have insurance, they run it through that prior to charging you for any cost. Unfortunately, my insurance does not cover BC and I’ve since noticed that this app seems to always find a low price for the 3 month refill pack. I suffer from frequent migraines and when I first signed up it was flagged (as I thought I had gotten an aura once). A nurse messaged me within 3 hours and after a brief conversation (in which I learned more about auras than I have from my previous doctors and determined it was not one), approved my prescription. This was all done within the same day. I cannot express how fantastic Nurx is! Love love love!

by Kristenamaya

I've seriously never written a review for an app before but I love this app!!! I've never had such an easy experience obtaining birth control. Ever. It was so seamless and easy, and the staff communicates with you at every single step. You can literally message with an RN one on one with any questions you have. To get birth control, you just upload your insurance card, and if you don't have insurance like a lot of us don't, you can still get birth control for $15 a month! You can also use savings cards if you have them just like at any physical pharmacy! I'm literally recommending this to everyone I know. All you have to do in terms of medical stuff is just know your blood pressure within the past last six months, which you can get checked for free at places like CVS, or use an at home machine. Also, amazing selection. this app has everything, every kind of pill, patch, etc., with all the info you need about the pros and cons of each individual one. I learned so much just browsing through their website and have never felt so educated about all the kinds of birth control, especially all the kinds of pills there are. You can also have a nurse select a pill for you based on your info and prescribe it to you, just like at the physical doctor. My pills shipped in less than a week! If you need birth control in an easy way, I seriously recommend you try it!!

by Court1738

I previously used this app for a tretinion prescription and used a another mail order service for birth control to avoid the fee for a new prescription. That all changed when the other company cancelled my account (and birth control) right before my yearly renewal was due without the chance to appeal. Let me tell you, that $15 fee was well worth the service and support. this app made it possible for me to get a new script before I ran out. I use hormonal birth control primarily to treat symptoms and the idea of a cycle without that was horrible. They were quick and response and you can tell they really care. My birth control is newer to market and expensive so a lot of insurance companies don’t cover it - my provider reached out to discuss my options and insurance to make sure I didn’t face an unnecessary financial burden and worked with me to find an alternative when the item wasn’t available (not this app’s fault at all- I blame the health care system in America).

by Sneepert

Nurx is a lifesaver and I mean that almost literally! I have PTSD resulting from a medical malpractice issue after my OBGYN nearly killed me during a minimally invasive surgery a few years ago. The reason I had that surgery in the first place was to investigate causes of debilitatingly painful periods. It’s hard for me to go to the doctor now, even for something as simple as getting birth control to lessen the pain of my periods. this app has changed my life by allowing me to get medicine without reliving my near death experience. I’m able to go to work, see my students, and have a much higher quality of life because they were willing to work with me to allow me to skip my periods (which usually have me down for the count for a whole week or longer each month). They bill automatically and just send the medication to my door once a month, so I don’t ever have to worry about it. If there’s ever an issue, they’re easy to contact and quick to get it fixed. this app has honestly improved my quality of life so much and I recommend it to anyone and everyone who wants birth control from the privacy of their own homes.

by Hykrye

Okay so I’ve like, never reviewed an app, but Nurx made my life SO MUCH BETTER. I take BC for extremely painful periods, I take a certain kind (I tried a few different kinds previously), they had my kind, when they run out of stock they send me an appropriate off brand with the same active ingredient so really I’ve yet to notice the difference. I live very rural and it’s a pain to get prescriptions at the pharmacy but with this it comes right to my house and I don’t even have to remember it. The bad reviews seem to be from people who have no idea what they’re doing on Nurx . And yes, it auto renews (I saw bad reviews about that? For me it’s nice bc I don’t have to think about it anymore). Also, customer service has always answered me in a timely fashion and been super awesome (I saw reviews about that too so thought I’d share my experience). The only time I’ve had issues with Nurx is when I myself did something wrong (changed cards and forgot to update my billing info; then it took a while to get my new shipment. Which makes sense if you aren’t entitled.) Every month they also send me a card that explains I have a right to speak to a dr about my birth control which I like. I dunno, I just really like Nurx . 10/10 recommend.

by Beccaem2472

I had been going back and forth getting my prescription from my PEDIATRICIAN (spoil alert- I'm 20). this app let me get my birth control without dealing with annoying doctor's offices and trying to get an appointment. I just told them exactly what I wanted (the same birth control I've been on for years), they asked a few health questions, and then moved me right along!

I'm on one of the medications they ask about in the health screening, so I was worried about getting my prescription request approved. Luckily, because I had been on this medication before while on birth control, they were extremely understanding. I received a message informing me of the possible complications (birth control can make my other medication less effective) and was asked if I wanted to proceed. I was able to easily view the message and reply on Nurx . I informed them I was monitoring the situation with my prescribing doctor and they moved me right along! Couldn't recommend more highly this easy, thoughtful, and safe process for getting birth control.

this app as a whole is great, and this is app is intuitive and effective. I feel like my health information is secure, and it is super easy to connect to the service and get the answers you need.

by Mikayla7x

I have been using Nurx to get the pill for 5 months now. In the beginning, I had requested the birth control I was on in the past. One of the doctors messaged me recommending a single hormone (progesterone only) pill due to me mentioning I had high blood pressure and a kidney disease. She mentioned excess estrogen isn’t good for those two things. I have never been informed this in the past from other OBGYNs BUT I did my research and it’s perfectly logical. So I agreed to try the new pill, which was the same price as the one I wanted ($45 for 3 months supply—no insurance) and the pill has been fine and the customer service response was amazing. They explained to me everything you need to know when taking the pill (when you start, when to be concerned, what to do if you miss a pill, etc) and ensured me I could reach out anytime with problems or questions.

My first shipment took about a week to arrive, and my auto refill was perfectly on time. I would recommend atleast giving them a try! I’ve not had any problems so far and I have friends who are also having good experiences using Nurx!

by Morcy Fax

I lost my insurance in March of this year so I started looking for alternatives for birth control and quickly found this app. The first month was fantastic, I thought it was amazing that I just clicked a few buttons and pills showed up in my box a few days later. Woo! The month after that the BS started. Packages getting lost, stuff coming to me THREE FULL MONTHS LATE. Customer support is extremely unhelpful and rude. I was bounced from USPS to this app back and forth and neither one of them were helpful, neither one of them would take responsibility, but at least USPS was pleasant to deal with and apologized instead of antagonizing me for not asking the other service first. I have never had a package stolen, or lost in transport before this app and I run a home business that relies on shipping internationally as well. Not once was a refund offered on this app’s part, just more unsent and missing packages month after month. It’s almost like they want people to get pregnant. I’m convinced Nurx is a pro-life anti-birth control conglomerate with an agenda to force low income women into unplanned pregnancies. Can’t believe this app was this awful. They should all die.

by Heatherh13

I want to love Nurx/service because it should be a net good for society, but my experience has been less than great. as others have said, the chat feature seems like a good idea, but sometimes i get responses almost immediately and other times it takes several business days without warning for issues that are time sensitive. i’ve also tried calling and gotten no response, which leads me to believe this team is severely understaffed and ill-equipped to handle demand. my prescription ran into a bug where my automatic refills were paused and nobody communicated this to me, causing me to receive my birth control late (!). there was a national shortage of my specific kind of birth control for several months and i was told each time i was due for a refill that i would need to pay a service fee to have a replacement sent to my local pharmacy - effectively asking me to pay a copay for a prescription that is supposed to be free with my insurance. Nurx is also confusing and hard to navigate. i really hope this team takes these comments seriously and works to improve the customer experience.

by Rsd0326

I had a pretty good experience for the first few months until my specific brand of BC was randomly unobtainable. In lieu, they sent a generic which I was hesitant to take (history: I tried many before finding one that didn’t make me depressed/sick). So in an effort to try to keep what I was comfortable with, I reached out and asked for my prescription to stay only the specific brand. What they failed to mention was their inability to get it at all. I even tried doing the whole “go to your local pharmacy” when my local pharmacy called to tell me they couldn’t get it either (12 dollar ‘service fee’ for nothing). In a desperate to just get some kind of BC, I requested my prescription allow generics again. This is where everything went downhill. This was maybe two months ago and I’m STILL having issues (not automatically sending each month, saying my insurance won’t cover it even tho my insurance hasn’t changed at all, etc). Also, the chat feature is great... IF you can get someone to respond. If it’s an urgent issue, I’d definitely recommend finding their number online. Otherwise you’ll be waiting 3 days for a response.

by Bre0751

I came across an online ad for this app roughly 6 months ago, read every online source regarding it along with reviews and decided to see for myself what the hype was. Needless to say, it has been better than when I would go to my OBGYN! The online medical staff really paid close attention to what I was searching for, since the pills were on were only good for regulating my flow (which is why I was put on)— the cramps were unbelievable, the acne- terrible, and don’t get me started with the mood swings/depression! They took the time to evaluate my concerns and were very understanding to my situation as well as being open to other brand/options if one didn’t seem suitable for me. If I could give them 10 stars, I would. I thought I was going to have to take myself off BCP for good and just live with 2-3 periods a month— this team is just fantastic and I will continue to do business with them as long as they keep up the phenomenal job they’re doing!

by Lex74368

I LOVE Nurx! Total lifesaver. I used to have insurance under my school so I would always pick up BC from my campus. However as soon as I graduated it was no longer covered so I had to change my insurance, however I didn’t have a general gynecologist anymore since the one I saw was on campus. I didn’t really want to pay a high copay for doctors visits just for a prescription BC, so I turned to Nurx and I’m so happy I did. My original doctor prescribed me a kind that I didn’t see on the list here, but I messaged A this app physician and they gladly gave me the birth control I’ve been taking. They are so quick to respond to my messages and I always receive my packs on time! I was going out of town for a while and wanted to make sure I had enough BC on me, so they even sent me my next refill a little early to ensure it would get to me on time. Nurx is honestly very convenient and I am yet to have any bad experiences with it (I’ve had for about a year now)!

by Jfly80

Can't give enough stars. I few weeks ago I attempted to get emergency birth control. I have both health insurance and a flex spending account through my job. But because emergency bc is over the counter my insurance/FSA wouldn't cover it and NO where in my town would let me see a physician to get a prescription so that I could be reimbursed. I even went to Planned Parenthood and was told I couldn't get a prescription. I was in tears that both my insurance and FSA would rather pay for me to have a baby than pay $40 for birth control. Which to many struggling people like me is a lot of money.
Then I heard about this app on NPR as I was driving home. I signed on and got emergency bc asap 100% covered through my insurance and they delivered 3 months of bc pills (also 100% covered) to my house! They took care of everything! The nurses and doctors of this app kept me in the loop and were sensitive, kind, and quick to respond to questions. Nurx is revolutionary and I am so impressed and thankful.

by Nikoniko09

I’ve been using this app for about a year now as I just completed the survey to renew my prescription. Since it’s a Sunday, I didn’t expect anyone to respond, much less process my renewal application, but they did and now I’m all set for this year! 🙌

For me, Nurx and its team has been a great experience 😊 as I’m fine with receiving the generic brand of my preferred birth control pill brand since previous doctors actually prescribed it that way for me and it didn’t have an impact on me.

I didn’t want to make additional doctor appointments by having to make time to leave work or take a personal day just to get a birth control prescription, which really helps lessen the severity of my cramps. So, Nurx is a great solution for that!

They always remind me and send me text and email messages/notifications on when a new 3-month supply is being sent and then a tracking order when it is shipped out. The messaging app is also really easy to use if I have any questions. I’ve never called them, so I’m not sure what that experience is like.

I’ve read some of the negative reviews where communication seemed to fail, but I’ve not had those issues. Also, some of the negative reviews seem to be about when people request specific brands, and so maybe there are still issues working with that? But if you’re fine with generic, you should be able to get the product on time 👍.