Use all your numbers on one device! Need different numbers for different parts
of your life? T-Mobile customers can use the DIGITS app to access multiple
mobile numbers. Ideal for … • Small business - keep work and personal
separate • Home phone replacement - contact the family whereve...
Great App but...
Hey, thanks for this great app but I wanted to share with you a minor issue I’ve been having with it. From time to time the app freezes and I either cannot send or receive calls or I cannot send or receive messages. What is freakishly strange about these incidents it’s usually after a major storm in my area that these issues occur. Yeah, I know—what does weather have to do with an app?! But that’s when I notice it. Coincidentally an update to my iPhone has normally occurred before or after the storm. The latest incident two weeks ago we had a major storm come through our area (in Texas). I checked the app, wasn’t responding. Un-installed and re-installed the app and the issue was not resolved. 5/10 or 5/11 there was an IOS update. Digits still wasn’t working. Called Customer Care and nothing was wrong as far as they could see. Uninstalled and reinstalled the app and it’s working fine. Just wanted to share my experience. Love the app and highly recommend it for ANY educators!
It’s gotten better
I can’t say that the app hasn’t improved, that would be lie. I have poor Call quality over data but I’m sure that’s mostly an issue with my network on my personal phone. I would like to not always have to carry two phones which was the point of me getting this app, but it’s not as reliable as I would like it to be. I use voice over data because with usage of cell service my work callers get my personal voicemail and I work in the medical field. I don’t need my patients accessing my personal line and I don’t want to change my personal voicemail greeting to reflect any clinic reference because I want to keep the lines separate. But what would be greatly appreciated other than reliability is a refreshed UI and more ringtone options. This UI is hideous and the font is rather small. Let’s get some customizing options, eh?
Craps out without indication
I shouldn’t have to keep checking and testing to see if this app is active or failed. Nothing like entering the app to be prompted to login, when you had no idea that you had been somehow logged out, and then (hopefully) see all the calls and messages that you’ve missed. This app has come a long way, but seriously it needs to be more robust and reliable. It needs a prominent notification if/when it disconnects from the service. It also needs an easy and obvious way to check its status to verify that it is still connected and functional.
Consistent resets, lost messages, dropped calls
I had and old phone, so was waiting to review because I was told part of the issue MAY be compatibility/phone age, but got a new iPhone 90 days ago and nothing has changed. This app, although an incredible concept, is poorly put together at best. Over 80% of the voice calls experience a 2-3 second delay, causing both parties to talk over each other constantly during conversations. The app fails (stops receiving messages altogether) at least once every 60 days needing a full uninstall and reinstall. When the reinstall happens, your last 100+ messages show as unread and need to be re-read, AND at least 10% of the message histories are lost completely. This app was one of the reasons I switched to T-Mobile (so I wouldn’t need a business AND personal phone, but it’s a TERRIBLE option for anyone with a business (unless you don’t care about professionalism or reliability).
I use this for my business and it’s always one problem or another. Here’s my list of issues the this app. 1. Calls not coming in. I have my iPhone synced with my iPad so I could hear if any calls come in, so if I don’t hear my phone I’ll hear the iPad. Well my iPad rings and shows an incoming digits call coming in but not my phone, unfortunately the phone number doesn’t show and I can’t return the calls. It will not show any missed calls on my phone. 2. Sometimes when a call does get thru, as soon as you answer, it drops the call. 3. Don’t always get text messages. Updating the app, deleting it and putting it back on or turning your phone off then back on does not work. 4. Out of the blue text messages may appear days later. 5. Voicemail may also appear later. 6. I’ve had the app actually turn off my digit number. Get your act together T-Mobile, there has been more than enough time to fix these known issues. If you can’t maybe give it to a high school for a class project, I’m sure they’ll get it done. Yes I have spoken to your tech support many times and they are very well aware of them. Being in business customers don’t want to know or care that I have issues with my carrier, they just want to reach me and if they can’t I lose business and money. Enough of the excuses and fix the app!!!
Worst app for making calls!!! Or even texting! Lost calls & that’s even if you’re able to make a call! Sometimes I’ll go to call someone and it’ll just be silent. No ringing, doesn’t show if it’s even connected. Calls get dropped ALL THE TIME! Sometimes I even miss incoming calls while in the app not doing anything else. I’ll just be waiting for a call back and the next thing I know I have a missed call notification and a voicemail! I lose text messages at random and sometimes it takes 30 tries just to get a text to go through when I have full bars! When are you guys going to fix these bugs??? I’ve been having this problem since I 1st downloaded this app. I’ve even deleted & reinstalled. This is super inconvenient.
After all these years it still needs work.
Works whenever it wants. Friends tell me all the time that they called or texted and I never got a notification. Sometimes I get a missed call notification but phone never rang. The worst part of this app is that it does not support shortcodes. That means dual factor authentication is not possible. A huge problem. Ironic since it sends a shortcode to register a another phone to even use the app. Developers don’t seem to be listening. They keep replying to negative reviews saying “just download the new version”. Updates just make things worse. After latest update I get incoming calls from anonymous multiples times a day.
Please develop this app further. It shouldn’t have to sync with my phone’s contacts for me to add contacts to the app itself. I use Digits to keep in contact with my clients and the point was to keep everything separate. If this was the case I just use Google voice. Please fix this. Also there needs to be a feature to block calls and text!! You will get random numbers constantly because the number use to belong to someone else. T-Mobile you need to better I’m considering canceling this service.
Worst text / call app ever !!!
It’s very inconvenient to pay for this service every single month and it doesn’t even function correctly. I miss calls everyday. Or calls fail everyday. I can never stay logged in. This app logs me out everyday without telling me. Text messages fail continuously ! This is my work line so I have lost a lot of business due to this line never functioning correctly. I’m missing appointments and sales due to this ! I have reached out to T-Mobile on several occasions to discuss my issues and not once has this been fixed or updated. I’m ready to switch to something else. This is very disappointing.
App never actually rings phone or gives me text notifications. When I open the app all my messages are gone and I have to click around in the app and often close/reopen multiple times to get my messages to reappear. Multiple times I’ve had to send myself a text message to my normal phone number to get missed calls, voicemails, and texts to appear and then all flood in at once. I use Digits for my work cell phone number and it’s a complete failure. No one can ever get a hold of me and I get messages too late. I end up having to use my cell phone number anyway. Completely useless.
Great for Business but...
Great to combine business line to personal phone but doesn’t always work, forwards calls even after you stop using the app and remove your numbers from digits. The concept is great but it’s not reliable and I have had too many phone call issues. Texts worked great but again some days it just doesn’t work. I want to stop the call forwarding and I’ve done it everywhere. Stop it!!!!
Horrible , help even worst
I have not had any luck with this app . I Have changed numbers, called the help techs over a dozen times. Even though I’ve had the app for over 4 months I have never paided because the app doesn’t work . 1. Can’t get picture 1. Doe not show any text on phone bill call log. Customer service is worthless. They never return calls every time I call I go over the same thing I only have it for a couple of business issues. probably will be going to Google voice. since every month is free I have kept it. Not worth the 15 dollars a month
DIGITS is highly unreliable
Ever since porting a T-mobile line to DIGITS a year ago, we’ve experienced an astonishingly high frequency of calls not ringing (straight to voicemail), calls simply never going through, texts vanishing into the ether... On different hardware, latest iOS, latest version of the app, T-mobile support checking settings—none of it helps. The only thing this service seems to do reliably is deliver “Spam Likely” calls, which apparently it cannot be told to block. Forget improving the less-than-stellar UI layout; DIGITS or its backend first needs to sort out how to make a phone ring...
Great app that improves over time
I’ve been using this app since the start and the dev team has made great improvements over time. Specifically I use it for a work phone line and its fantastic. For now just one request: can you please add an automatic dark mode that syncs with iOS phone/iPad settings? :)
Used for work,doesn’t update cross platform
My father and I use this for our business. Using both the desktop app and mobile. Lately we have had to sign out and in of both platforms multiple times. Sadly when logging back in neither the desktop app and mobile won’t update conversations properly. It needs another update. Terribly.
No. T-Mobile DIGITS does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 22 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.0/5 . Justuseapp Safety Score for T-Mobile DIGITS Is 17.0/100.
No. T-Mobile DIGITS does not seem legit based on our analysis. This conclusion was arrived at by running over 22 T-Mobile DIGITS User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for T-Mobile DIGITS Is 17.0/100.
T-Mobile DIGITS works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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