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This app is Bug City, and has been for years. Random silent sign-outs, text messages not sending, texts showing up in the wrong thread from the wrong sender, incoming calls not ringing—you name the feature, and it doesn’t consistently work, breaking in ways that make the feature useless for anything of importance. T-Mobile will, of course, have their bot once again comment to call customer service to fix the issue on my account. There is no issue on my account. The app just needs to be fixed. Having the same debilitating bugs for at least four years with a terrible App Store review score is an embarrassment and an insult to T-Mobile customers. If you need a second line on the same phone, don’t pay for DIGITS.

I’ve just downloaded the app to give it a try but there’s some mix-up with their service overall. I was testing my new number out and it turns out someone is still using that number because I sent a message but someone else is replying right back from the messages. Called T-Mobile and the rep didn't have a valid explanation of how something like that could happen. T-Mobile rep gave me a list of numbers to choose from. Choose a new number but yet the same problem!! My caller ID shows something else and number already in use. Don't use this app. It’s terrible before you know it you’ll have mistaken identity people calling and messaging you but it’s not. Explore other options.

Earlier versions of the app and desktop app worked pretty well. App on iPhone no longer refreshes texts coming in. I get the notifications but I can’t see the updated texts. Desktop app has lost its connection with the google API to sync contacts even when granting permission. Now both are not reliable whatsoever. Such a shame, great product at one time, it is becoming more of a burden to pay for the line. I hope it gets fixed quickly all the way around.