DQ Texas Reviews

DQTexas is useless. It does nothing of value. I can’t order in DQTexas . That used to work but it stopped. In app coupons don’t apply to orders in app (back when you could order in app). It shows my store as closed when it isn’t. There’s no back button when you’re trying to back out of many of the menus. Many of the treats couldn’t be ordered in app when you could at least order some things.

It does nothing at all and it does it badly. It’s trash. I’ve never seen anything with so little value.

DQTexas itself is fine, however using DQTexas to redeem items earned from usage is another story. Expect to wait an extra 20-30 minutes in the drive thru with angry customers behind you due to management and staff not being trained properly by the corporate team or having insufficient tools to complete transactions appropriately when DQTexas is involved. On three separate occasions at three different locations I’ve experienced this. Every time it needs management approval, and causes mass confusion at the restaurant. I’ve stopped using DQTexas for DQ because of this.

Grand Prairie TX location-staff uninterested in customer service and accuracy. Have to pull forward and wait for food, and when it eventually comes and there is a problem...which there usually is (error with order, missing items, missing condiments, etc. ) you have to drive all the way BACK THROUGH THE DRIVE THROUGH LINE to get assistance, or go inside.
Mansfield TX store is so completely dysfunctional and incompetent that I will waste no more words in the description.
Area manager PROMISED to contact me to discuss locations...surprise! NEVER called.
Used to be our favorite place back in the day.

Was very disappointed to see that the closest location in DQTexas is more than a half an hour away, in a city that I never visit. Would love to see you add the Sherman & Denison locations. Also expand the menu options for ordering. For example, my favorite lunch is the Honey BBQ chicken basket but it’s not listed. There are also many Blizzard options that can’t be ordered in app. I would consider putting DQTexas back on my phone if it had these useful additions.

There’s not a way to customize options on certain items. For example, if I want to order a peanut buster parfait with extra peanuts, theres no way to select extra peanuts to add onto it. I could add a note to it, but when I do that, the restaurant never follows them. Another example is that you can’t select more than one topping or flavor for certain things, like an Ice Cream Sundae for example. If I want both hot fudge and caramel on it, DQTexas only allows me to pick one or the other. I also get told that my curbside order will be ready within a certain amount of time, only to arrive by that time and kept waiting for almost 45 minutes for my order. DQTexas needs a lot of fine tuning.

First of all, DQTexas itself is not a problem it just needs SERIOUS tweaking. First off it said my favorite DQ store was closed but I was able to go thru their drive-thru just fine. Second and this is the biggest problem, the map function, “show steps”, seriously? STEPS, did they expect me to write the directions down before I left home. Or read them while driving? Yes, I could a map app like google maps or something but that is not exactly user friendly. It doesn’t even tell me how to cancel my order but it will dedicate an entire FAQ page to their spoons.

I thought DQTexas was neat, not cluttered, easy to find the restaurant you want and place an order. Received a text message right away that order was received by the restaurant. Electrons must have taken a left turn at Albuquerque. 10 minutes after scheduled pick up time and the order had not gone through yet. The manager and staff were great people. I showed them the text, email, and charge on my bank app. So the food was made for me. Total time waiting from the time the order was placed to walking out the door was 45 minutes. I recommend using a map app to find the store and just go there.

I have been going to Fairy Queen since I was six. I am 68 now. I’d go up to the counter and order my 5 cent cone and life was good. Then along came peanut buster parfaits that trumped the cone. The first time I tried one, I knew I would never order anything else. However, each DQ makes them differently. The Boerne DQ never puts enough peanuts and when I ask for more, they charge me even though I am getting what I thought was the normal serving. Makes me sad because that is my one joy during the coronavirus quarantine - patti

We finally get a way to order ahead on my favorite fast food restaurant app but for some reason when I do, something always goes wrong!

The first time I used it, it worked great! However, the next time, I ordered Tacos on Taco Tuesday and did not receive the discount. I was told that you can’t get the discount if you ordered from DQTexas .

Then on July 2, I ordered again on app ahead of time. When I get in drive thru line which is very long, I’m told that I have to come inside. I said that I ordered on DQTexas to avoid coming inside. She said it was their policy that mobile orders come inside. I asked was the order ready and she said yes. However, when came inside, it was not!!

I could have stayed in the drive thru line ! Because the line was long, by the time I would have gotten to the window, my order would have been ready. What’s the purpose of having DQTexas if we have to go inside?

I was trying to avoid being in contact with people because of COVID 19. I’m over 65 years of age!!

I love this DQ, food is always great and the employees are always friendly and helpful. However the only way to get your food at this store now is thru the drive thru. I know that changes had to be made because of Covid. But for a brief period I was Able to get curbside delivery if I ordered online. Now you guys make me go thru the drive thru which usually is a long wait. Why can’t I pay over the phone and you guys bring my order right out the door instead of having to wait in line for 30 minutes. Please review your procedures and make it easier to do business with you guys.

Coming to Diary Queen is a trip down memory lane of the time that I was barely five years old. Fast forward to the present time, Diary Queen is like coming home over and over again. The staff is courteous, like family, the food menu is delicious, and prices are reasonable. I recommend Diary Queen to everyone young and old.
LOVE MY DQ❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️

We were very disappointed when we arrived home to find out that the burgers we had ordered had no meat patty, so my husband called the restaurant to let them of the situation. My husband spoke with the manager and she told us that we could return and she would make it right. We returned to the restaurant and burgers and fries were ready for us. This has never happened to us ever before.

Hi!
We love our local Flint TX Dairy Queen. Food is great! Love Taco Tuesday and your employees are the greatest hard working people. Your Managers really care about making sure you have what you ordered and know how to apply the discount when presented. Also, you do have good rewards that make our experience the best!!!
Keep up the great work and service to all who stop by.
Merry Christmas and Happy New Year 2020

My hometown Dairy Queen in Sulphur Springs, Texas deserves 100 plus infinity star rating! The manager goes above and beyond her duties. The wait staff and kitchen crew on every shift are always very polite and extremely friendly! They recognize me and my family as soon as we walk in! Guess that’s a testament in itself how much we love our DQ!
Now about the food! It is soo good! The chicken and dumplings are right up there close to my now Heavenly Angel Grandmother’s. I have never tasted any remotely close to hers! Another testament in itself! My only complaint is that they don’t come in bigger sizes!!
My biggest weakness is the TACOS! They are awesomely awesome! Always fresh lettuce and tomato’s, and the shell is so crunchy! Thank you from the bottom of my heart for TACO TUESDAYS!! 🙋🏼‍♀️💙🌮

We love coming to the Whitehouse TX Location! They are always friendly and the food is top notch most always. (Sometimes the tacos are a bit to greasy, but most of the time they are great.)
We eat there at least once a week. The manager is a good one—always smiling and interacting with the customers. We give it 5 stars and will see them again soon!

I love DQTexas and the rewards. It does not take you long/many visits to earn a reward. I check my phone each Monday for the new coupons for the week, too. The one thing I am disappointed about is the fact that the tacos are rather skimpy on toppings. My son does not like cheese...so I asked that the cheese from his tacos be put on my tacos. My tacos still had the regular amount of cheese. I know they are just $1 on Tuesdays, but don’t skimp on the toppings.

I love all the DQ’s that is in our area, but since this country was locked down for a year. And then everything started to reopen the quality of food that comes out of the kitchen is horrible and the customer service is not good.. it never used to be that way, I know it has been tough to get back on track and to get people to work, but down here in cedar creek lake word of mouth goes a long way, I know that you can fix this.. please..thank you

Love love love DQTexas ! It's easy to use and easy to get the rewards. I think the best part is earning the rewards and the coupons received, they are valuable and well worth the use. By one get one free on treats and meals I eat. Generally, the coupons are not very limiting. The only complaint I have is at times the staff doesn't know how to apply the rewards and it can be somewhat frustrating to both them and me. Otherwise, it's great and I definitely encourage anyone and everyone who eats at DQ to get it and start saving and earning!!

My first job that lasted all through High School was at a Dairy Queen in Iowa about 40 yrs ago. I have continued going to DQ throughout my life, having moved to Texas almost 25 yrs ago, we look for that Texas Stop Sign and stop way too often! The people that work at DQs are just as friendly as we were back in the day. I find myself going through the motion of making a perfect DQ curl in my mind each time I order something at DQ. The flavor is still the same. Makes me feel like I’m young again, just as I was in the early 80s. Terrific memories of my past and even better enjoying the same taste today.

Anette Jones is the best DQ has. She takes pride in her job! She can do it all and she has never got our order wrong! I also can say I enjoy when she is the cook. The food she serves is nicely done and fresh. She goes above and beyond! She is destined for greater things but I’m glad she works for DQ because our family spends lots of money there. I will admit, I quit coming for a while because I rarely had a good experience when she worked mostly days and I worked evening! She is awesome!

I always get a burrito deluxe but lately they hardly have any chili and cheese on them and when I pay for extra it's like they forget to add it. I always have to ask for it even after I pay for extra and they say that's all we put on it which is not true because you used to actually put more on it. Very disappointed.

The only thing I’m disappointed about is that I have to go to madisonville in order to redeem any coupons. I actually live between buffalo (9miles) and Centerville (15 miles) but neither do the coupon redemptions, so I have to go 22 miles further to redeem anything.
Other than that I love my DQ (especially the tacos)

I absolutely love DQTexas! It’s the most user-friendly restaurant one I have. I love getting rewards to redeem. I also love that you can take a photo of the receipt. That helps when I forget to tell the cashier or when I don’t have my phone with me. I love DQ anyway but I go a lot more now 😊

My hubby and I usually order the Baskets. Everything comes out with super hot temperatures which we appreciate. We also enjoy using DQTexas . now to get the “Specials”.
Ernest, the Manager in Helotes, TX, comes around to the tables asking if everything is OK. He sees many of us a lot so if he has a minute, he stops to chat.

DQTexas is truly a rewards system. Unlike most other apps where you have to spend a ton of money just to get a little bit back, this one ain’t like that. All the locations (near me at least) are very friendly and down to earth. It might just be that I love ice cream and ice cream benefits. Lol

For some reason the blizzards are not able to reach or even go over the rim like it shows in the picture that they advertise in the store and on the windows on the outside. I’ve asked them questions why can’t they make it look like the picture and they tell me they have to weigh them. They need to weigh the picture to match what you really get.

My question is, what is wrong with this picture?

Both my hubby and I enjoy DQ. We have 2 dogs that are spoiled rotten and the fact the our DQ does free puppy cones is definitely a plus in our book when deciding where to grab some fast food from! Of course DQTexas with coupons is a great feature as well! We can get a dinner we enjoy and a treat for our pups all at the same time!!

I called before I went DQ to ask for specials and the lady was super nice so when we got there to order she asked the cook who was super rude rolling his eyes when she was asking questions about me redeeming my 5 earn bucks . Either then that food was amazing and the place is clean . 140 pm 12/16:2018