Mastercard app not working? crashes or has problems?

Mastercard Status

Last Updated on 2021-04-06 by MasterCard

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Connection

50.0%

Not working

50.0%

problems reported in the last 24 hours

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Common Mastercard Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mastercard app on iOS and Android devices. Solve all Mastercard app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mastercard iPhone Issues and Solutions

Mastercard iOS app crashes, not working, errors
Mastercard iOS app network issues
Mastercard on iOS has black/white screen

Mastercard Android App Issues and Solutions

Mastercard has errors/crashing/not working
Mastercard server network connectivity issues
Mastercard has black screen

Mastercard iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mastercard app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mastercard app crashes or not working on Iphone (iOS):

Close and restart the Mastercard app on iPhone
Update Mastercard app to the Latest Version for iOS
Uninstall and reinstall Mastercard iPhone app
Update your iPhone to the latest iOS version

Fix Mastercard on iPhone unable to connect to server/internet connection issues::

To resolve Mastercard network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mastercard black/white screen (blank screen) on iPhone:

Follow the Mastercard iOS app troubleshooting guide Here →

Mastercard Android App Issues and Solutions

Fix Mastercard not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mastercard app issues:

Force Stop the Mastercard App
1. On android, goto "Settings" » click Mastercard app. » click "Force Stop".

Update Mastercard to the latest version on PlayStore

Clear Mastercard App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mastercard app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mastercard.

Fix Mastercard unable to contact server/ Mastercard internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mastercard » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mastercard » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mastercard on android.

Solve Mastercard black/white screens issue on Android:

Follow the Mastercard android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MasterCard, developers of Mastercard.

About this app

The this app for You app provides you access to a world full of possibilities by giving you insight on how you can use your card to its full potential. Simply choose the type of this app you have and stay up-to-date on how it can enhance your travel, lifestyle and insurance.