Mercari app not working? crashes or has problems?

Mercari Status

Published by on 2022-09-21

Whether you’re searching for that unique find or clearing out space for some
extra cash, you can do it all in the app, all from home. SHOP Discover that
perfect find from brands like Nike, Funko, Nintendo, Squishmallows, Apple,
Lululemon (and thousands more).


I have a problem with Mercari

Are you having issues? Select the issue you are having below and provide feedback to Mercari.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working
67.9%

Something else
28.3%

Screen
13.8%

Crashes
9.4%



Reported Issues: 45 Comments

By Dustin Kirk
Nov 18 2022

Keeps freezing when typing a message or trying to create a listing. Can not drop down to next line when writing description



By Pat Addesso
Nov 12 2022

For 2 weeks my Mercari app is not working. It appears to be frozen.



By Cil
Nov 09 2022

The app has not been working properly for the last 3 days. I can get into the app but no buttons work this is really getting annoying now



By Sarah Leasure
Nov 08 2022

I can’t click on anything. It’s like the whole thing is frozen. Won’t let me go to messages, see my items for sale, buy anything; nothing. When you try to click on anything at all it does nothing.



By Britney Edwards
Nov 08 2022

App opens, allows me to type in search bar, but all icons including results from search bar will not open or allow me to click on them. Can’t access my account/messages/ current purchase status etc. Though I’m receiving email after email from Mercari of notifications of offers, recommended items etc. I have not received anything in relation to a warning of any kind. System down or have I been removed?



By Danielle Pinnow
Nov 06 2022

Same problem. Frozen home screen. Super frustrating!



By Danielle Pinnow
Nov 06 2022

Same problem. Frozen home screen. Super frustrating!



By Elizabeth
Nov 05 2022

My app is stuck. It won’t allow me to click on anything. But if l go through Google to get to my account l can do all. Help!



By Kaitlyn A Ruble
Nov 05 2022

My Mercari screen shows list but couldn’t able to click anything on the bottom, please help fix this!!





By Candace Nichols
Nov 04 2022

All buttons on my Home Screen are frozen. I can’t check messages, notifications, list, search or do anything. All I can do is scroll up and down and side to side. Please fix!



By Sondra
Nov 04 2022

My app is completely frozen on the home screen.



By Mike
Nov 04 2022

Still freezes on the home screen. Can’t search anything nor can I check notifications, messages or anything. I deleted the app and reinstalled it, that worked for a day now it’s back to being frozen on the Home Screen.



By Bev Cormier
Nov 03 2022

Mercurial stays frozen. Nothing will open for me on my iphone



By Nayeliz
Nov 02 2022

My Mercari Home Screen is frozen. I can’t press on anything or search up things.



By Edwin
Nov 02 2022

Mercari app is frozen i try to force stop only time i can get in is when someone messages me



By Jessie Kelly
Oct 31 2022

I can’t get my Mercari app off the screen that comes up it’s stuck and I’ve tried restarting my iPhone and it doesn’t help



By D
Oct 31 2022

Same issue, All buttons on my Home Screen are frozen. I can’t check messages, notifications, list, search or do anything. All of my other apps work perfectly, no network connection issues on my end, I’ve restarted my phone, exiting out of app, restarted app..still not working



By Mike
Oct 31 2022

All buttons on my Home Screen are frozen. I can’t check messages, notifications, or do any searches.



By Mike
Oct 31 2022

All buttons on my Home Screen are frozen. I can’t check messages, notifications, or do any searches.





By Euna Caballero
Oct 30 2022

Yesterday & now again today my app is just freezing up. I’ll touch something on the screen & nothing! Yesterday this caused me to not be able to print labels & get shipped out. Any suggestions? All other apps on phone are working



By Schneaqua RIDDICK
Oct 30 2022

My Mercari is frozen



By Jennifer
Oct 30 2022

All buttons on my Home Screen are frozen. I cannot check messages, notifications, or do any searches.



By Ashley
Oct 30 2022

My app is frozen on the Home Screen I can’t nothing I touch works



By Michelle smith
Sep 04 2022

Every time I try to open the add the screen goes blank



By Rosemary Lopez
Aug 16 2022

I just can not list anything. I am selling n have not problem. I have an amazing status. As soon as I downloading photos and hit next n just logs off. No connection. I still have tons of stuff to sell. Please help me.



By mariola
Aug 12 2022

When I put mercari.com the only thing I get is A BLANK PAGE nothing else.
I tried restoring pc to original settings and nothing, the same problem.
I have internet explorer.
Please if you can get back to me asap that would be wonderful. Thank you.



By Cory
Aug 09 2022

Try to list an item but all i get are blank catagories and when i touch the screen some catagories pop up but quickly disapper. Started a month ago after selling for 3years. Ive tried everything to my phone and nothing fixed it.



By Calem
Jul 27 2022

Every time I try and sell my screen goes blank and i have to start all the way over but it won’t let me sell. I would like a solution please.



By Calem
Jul 27 2022

Every time I try and sell my screen goes blank and i have to start all the way over but it won’t let me sell. I would like a solution please.





By Heidi
Jul 26 2022

The app keeps locking up on me and I have to reboot my phone. Sometimes that fixes it, otherwise it unlocks itself at some point hours later. What’s the fix?



By Terri Sarrels
Jul 22 2022

My screen is frozen?



By Donna Garvin
Jul 17 2022

Screen keeps freezing up on every item when I ….X out the item to continue , I have to completely close out of the app then restart from beginning every time been like this for over a week



By Maureen Costa
Jul 13 2022

Two issue: after editing a listing, scrolls back to top. This morning App keeps freezing.



By Debra cruz
Jul 13 2022

Every time I promote an item it feeeWs and I can’t promote another item? I must come all the way out and go back in? Time consuming



By Kathy Mataro
Jul 06 2022

App works fine on my iPad and desktop. On my phone the display is not working right. I am unable to promote or send messages to buyers. I can’t see my items that are for sale because the photos are blocked by the price reductions. Anyone know how to fix this?



By Linda M Long
May 28 2022

I wasn't able to delete my Mercari app so I could reload it.
I still can't get logged in. When I do try to login it has an error message saying "something went wrong"

Linda Long



By Laura
May 27 2022

I have an Apple iPhone 12 and the software is up to date, however, the screen keeps going blank when I try to add, revise or comment on an item. It has been doing this for well over 6 months. I have had to uninstall and then reinstall the app MANY times to get it to work. I thought maybe using the Mercari website on a desktop would be easier, but it is not as it does not have all of the same features as the app. It is so frustrating.



By CRISTIN LEADER
May 27 2022

App keeps freezing on me. I can't add price; I have to save it in my drafts first!!!! Fix your damn Update



By Jennifer Fredette
May 23 2022

Everything is backwards as if I'm the buyer instead of seller. A potential seller sends me and offer and it ask me the seller to buy it now. Costing me money





By Brittany champion
May 18 2022

It won’t let me rate the person I got the package from when the money was took out of my back account. It say Error this action is invalid



By Marie Sosnowski
May 14 2022

I can’t rate a seller- whenever I press submit it says error or invalid.



By Ashley Milliner
May 04 2022

Mercari logo shows only. Does not open app. I've reinstalled with no resolve



By Nicole
Apr 10 2022

Mercari app is limited. Can only see items I have for sale from last month nothing older. I cant list new items either. Help!



By Tom
Mar 07 2022

Mercari app crashes 1-3 seconds after app start up on XS Max. Issue started occurring sometime last week



By Nelson
Mar 03 2022

Iphone 6 iOS 12.5.5

Mercari Version 6.179.1

When opening app crashes within 2 seconds





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Common Mercari Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mercari, Inc., developers of Mercari.


100% Contact Match

Developer: Mercari, Inc

E-Mail: [email protected]

Website: Visit Mercari Website



About this app

Authenticated items are automatically boosted and seen by more buyers, meaning they’re more likely to sell.  Got designer items? With this app Authenticate, your shoppers know they’re getting the real deal.  Shop your neighborhood without leaving the house! Your items will be delivered right to your door, no awkward meetups required.  List and authenticate luxury items from anywhere, on any device.  Use selling features including smart pricing, offer to likers, promote, and more to ensure your item is seen and sold as quickly as possible.  From collectables, to unique handmade items, to one-of-a-kind treasures, it’s all on this app.  Discover that perfect find from brands like Nike, Funko, Nintendo, Squishmallows, Apple, Lululemon (and thousands more).  Items with a diamond badge are authenticated and all purchases are protected.  Listing your unused items on this app is free and simple.  With this app Local, have your bulky, heavy items picked up for fast, doorstep delivery.  That’s why this app prepaid labels have competitive rates, offer print-free options and Shipping Protection up to $200.  this app Authenticate makes it simple to buy and sell pre-loved, genuine luxury goods.  Lighten your life by listing once-loved items on this app.  Whether you’re searching for that unique find or clearing out space for some extra cash, you can do it all in Mercari , all from home.  Shop luxury and designer clothing, shoes, and accessories with confidence.  Just snap a few photos, input item details, and tap List.  Choose how you want to get paid with Direct Deposit, Instant Pay, or use your balance for a purchase–it’s up to you.  When you’ve found that perfect thing, we ask the seller to ship within 3 business days.  DM us on our Instagram @this app, tweet @mercari_app, or find us on Facebook @MercariApp.  this app knows that affordable and convenient shipping options are important.  To complete your sales transaction, rate the buyer.  Get your item as described or your money back.  Then funds will be added to your balance.  Get it now, pay in four installments with Zip or PayPal. 



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