Traeger Reviews

The short version is this: this has truly been one of the worst customer experiences of my life. I was very excited to get my new this app 575. I specifically chose this model because of the wifire functionality. Unfortunately it has been INCREDIBLY disappointing. I been working for WEEKS to get it to connect to Traeger . I went through all of their online troubleshooting guides, factory resets, etc. Nothing. I called customer service only to wait on hold for over 2 hrs. The rep was very friendly and walked me through his troubleshooting process. Nothing. He told me he was going to escalate this to their IT team and I should expect a call in 3-5 business days. It’s been over 2 weeks. Nothing. I called back in and waited another 2 hrs, spoke to another friendly rep, repeated the same steps. Nothing. I called Ace hardware to initiate a return. Because I ordered it online from Ace it actually drop ships from this app. The Ace guy called the regional manager for this app and explained my situation. The this app guy told me that I can’t return it just because I don’t like it, and suggested I call tech support again. Don’t like it?! It doesn’t work!! This has truly been one of the most disappointing customer service experiences of my life. I’ve listed it for sale on Craigslist and will replace it with a Rec Tec.

Only thing good I can say about Traeger is the recipe resources. But the number one thing Traeger was made for, the ability to remotely control the grill over WiFi, they have designed it to not work unless you allow access to your location and your entire network. Both things of which are entirely unnecessary to the functioning of WiFire. I have a dog feeder that works over WiFi just the same and it doesn’t as for that information and works just fine. Customer support claims it’s so they can tell you where all the places are to buy this app products. Which if you bought one of their grills pretty sure you know where they are so to use that as an excuse to deny access to the ability to use WiFire is a poor company decision. And being that they also made a poor choice to manufacture their products in communist China, that decision to tie features to whither you toggle location services or network access on/off is very sketchy. If they make a better choice for the customers and change this requirement I will give a better rating and change my opinion of the grill when I talk with people about it. But until then if you deny people the main thing Traeger is for and one of the bigger selling points of the grill, Traeger is worthless and doesn’t even deserve 1⭐️.

I got my this app around October of last year... I have used it so far just 5 times.

The problems started the second time I used it...in the middle of the cooking session the unit “turned off” and I had to pull everything out start all over after vacuuming the fire box and calling your service department for instructions..I cleaned the thermostat with vinegar as instructed and managed to re-start it again and finished my meal.. they sent me a new fan motor and I replaced it. Yesterday (the fifth time I use it) it did the same thing...it set my cooking back 1 1/2 hours because that’s what it took for me to realize it had turned off...although the blower was working and the wood-chip hopper was full and so was the gure box with unburnt chips...called customer service again and could hardly understand the rep because of his heavy accent...after trying to talk with him for about 20 minutes we finally gave up....I proceeded to clean everything up and was able to restart the unit and finished cooking my pork butt...it has been very annoying to have to ho thru these restarts ...on a fairly new (only used five times) unit...

I hope this review saves someone time and money. Buy a Green Mountain Grill, you get more for your money and the WiFi actually works!

I have a Pro 575 with “WiFire”. The grill by itself work fine, but the additional $$$ for the WiFire (which never works) is a complete waste. I believed this app’s advertising about the WiFire capabilities and was I miss led. The WiFire has been nothing but disappointments since the day I assembled the grill. this app customer care has not been helpful. I have over 30 emails back and forth trying to figure out the issues, they say “oh, you just need to update your app/grill”, “your signal strength is to low”, or “can you move the grill closer to your router?” Traeger /grill is up to date and the grill is less that 10’ from my router and is separated by a window! The customer care rep that I last spoke to on the phone didn’t even know what their app or grill menu looked like or the options for either of them!! How can you help someone with a product you don’t know anything about?

If you want to pay to much for a pellet grill buy a this app, if you want to pay even more for a WiFi pellet grill (that doesn’t work) buy a this app. But if you want to save money, get more, and have a WiFi grill that works, don’t buy a this app.

I have owned a basic this app grill purchased impulsively on HSN for over a year ago with surprisingly amazing results time after time. This includes an unprecedented confidence developed after consistently spot-on results from routine family meals to high pressure holiday and party events. This includes this app 3-2-1 ribs, seafood, and numerous summer veggies that might be the most incredible foods I’ve ever cooked. I have also used this simple grill as a supplemental oven for every holiday due to its amazing consistency and results; We depend on it unconditionally. Today I received my new Ironwood 650, purchased for me by my wife for my birthday, that raises the bar even higher. After I synced the grill with my this app app and used the probe to cook filet mignon to wood-fired perfection, I now understand the potential that lies ahead for me and my family. Bottom line: Thank you this app for helping me become an unbridled, confident griller with noboundaries to what I’m able to cook to perfection. Sign me up to be a this app evangelist. Boom!

Terrible product and support. They don’t stand behind the product. I bought the grill specifically for the WiFi feature and the grill does not work as advertised. The WiFi does not work. They treat me as though I am the problem and they don’t seem to stand behind the product or warranty. I called tech support several times. I was cut off several times. They had me do the same trouble shooting steps over and over and over with the same results of the WiFi not working. I can delete Traeger and reload it just so many times before it becomes a statement of insanity. I did everything they told me yet it won’t work and they refuse to replace the interface. Then I was told that it will be an undefined period of time before any updates are available since the software version I have is old. This tells me that the WiFi never worked since the old software is the problem??? I could have saved the extra money I spent with a smoker that’s manual since that’s how I’m having to use this smoker. I’m fact I was told to just use it manually by tech support. It was a constant effort of deflection by tech support as though it wasn’t the grills failure. I hope I can get my money back from the store.

I have just received and assembled the smoker. There are some things I would have wanted better upon opening. The box was a little worn for wear but my kids very much enjoy the box cabin! I think there should have been nylon tape to hold the lid closed. Wife tipped to far and dinged the hood from falling open. Somethin not favorable. Also underneath the front shelf the stainless discoloration from the weld could have been touched up with some scotch bright. Also the ground edges around the front of that shelf could be a bit smoother. Just a very small detail that I think would take this smoker to the next level of luxury. The good about this smoker is the easy setup. The WiFi signal was easy to configure. A feature I’m looking forward to use. I will update this review after some time to give a full detail of my opinion. It is a very nice smoker and I look forward to many cooks for friends, family, co-workers, and hopefully do some charity work for hungry people.

I work in software for an IoT company. It’s immediately clear to me that this company, despite making an outstanding grill, made some poor engineering decisions with their WIFIRE module and system. Building firmware, mobile, and backend services is hard, so I feel for ‘em, but man, this was a frustrating user experience.

It took at least fifteen tries to get the grill set up over Wi-Fi, the last attempt only successful using a different phone running a different OS... Traeger frequently claimed the grill could not be found, despite the grill initiating its configuration and setup process. Mind you, the grill and phone were on the same networks the whole time. The grill then repeatedly failed to complete the “Downloading Files” step and remained in what appeared to be a zombie state such that Traeger couldn’t find the grill. Fortunately, it got far enough in the last attempt to allow my other phone to complete the setup, at which point the grill appeared in Traeger.

To the program manager, or beancounter that reads this... hire a software architect or a few more devs to build you more robust firmware, cloud services, and mobile apps. They aren’t cheap, but support incidents aren’t either!

*STORY TIME* Let me tell you something, I’m no pro at grilling whatsoever. I just moved into a new neighborhood with my wife and 3 kids. Local hardware store happens to be a this app dealer, so I said to myself “you know what? Why not?”, so I grabbed this pro series 780. Now, I grew up on nothing but charcoal, and for special occasions the propane grill got busted out. This smoker absolutely blows any other grill I’ve personally owned out of the water. My wife hates this thing because I’m finding things that she makes,(which is phenomenal, for anyone who’s curious), and trying a shot with the this app. And somehow, someway, it makes it better. I’ve even had the neighbor ask me what I’m making because the aroma this unit puts out Is mesmerizing. If you want to amp up what you’re already good at, or what your significant other is good at making, do yourself a favor and buy yourself one of these grills, you won’t regret it 🤙🏻🤙🏻🤙🏻

I am a blind iPhone user using voiceover. Traeger does not work well with this feature of iOS. As a blind user, many parts of Traeger or just not intuitive or don’t work at all. One of the big ones is that the buttons are not labeled. What I see in the voiceover rendition is three buttons that have no labels and then three labels under the buttons that I believe respond to those buttons. The biggest concern though is that when trying to turn off the grill from Traeger , the button that says to “put out the fire“ is not visible to voiceover. In other words, I cannot turn off the grill independently. Please provide me a way to communicate with the developer directly, with respect to accessibility challenges. I would be happy to provide not only my own feedback, but to also point them at other users of grills that are blind, that might be willing to change if this product were a bit more accessible. Lots of money for a great product, I’m hoping that the application gets more accessible.

My this app with wifire worked flawlessly for months. Suddenly in February, the wifire can’t pick up WiFi signal. Every phone, computer, iPad, and smart tv in this house has no issues. Neither does my Ring alarm, cameras and door bells. But suddenly wi fire went to hell. Traeger locks up and I’m sick and tired of retrying over and over again to connect. Especially when it was so easy and flawless for months. Your reviews are building about this problem and you even call out “having provisioning problems” on your website...so it must be a serious problem. The solutions, unfortunately, go toward telling your customers to fix their WiFi. Well, I set my router ON my grill. Can’t get any closer than that! Still no luck.
I bought this model BECAUSE OF Wi Fire. I want it fixed and tell whatever engineer messed this up to be exited quickly.

I have two this app machines and enjoy them very much, aside from some recurring frustrations with how they perform. ! I’m a creative back yard cook and like to draw inspiration from the recipes on this app’s App but it is definitely frustrating to do a search. If the search criteria I input isn’t very specific, I get anything but what I’m looking for. I also don’t like how you can’t go back to the exact spot you came from when using Traeger for my iMac, I get stuck having to scroll from the beginning and just don’t understand why the developers would set it up this way. This is not a new problem, so I really wonder if anyone at this app is really paying attention?!

Despite my frustrations, I do continue to use Traeger and my machines. I guess I’ve come to understand the limitations of the Apps and go in knowing I may not always find what I’m looking for. I’m currently looking at a different version of these machines but I’d probably still always refer back to this app because most all of the recipes they offer us users are pretty darn awesome!

I downloaded the this app app at first just to see what they have on there, not necessarily for their recipes, and now after using it for a while I love it. The simplicity and ease to find a delicious recipe is one tap away which is so helpful when throwing a party and you want to impress your guests. You can’t open Traeger and not find what you’re looking for. They exceed all expectations for a bbq app. I’ve used Traeger for so many recipes now for when I have parties and I just want to try something new and may I say this app does not disappoint, along with their smoker. You gotta be a super picky eater if you have trouble looking the perfect recipe cause every recipe I’ve used has been finger lickin’ good. The videos they have are very helpful as well to learn or see other methods on how other people cook. this app has done an amazing job with Traeger .

After a lot of research , I purchased the pro-780 this week. There were other grills that had same or better build quality at a lower price, but what won me over was the reputation and devout following that Treager has. The reviews speak for themselves. I am blown away by how great this grill works, “ set it and forget it” is legit! I had some minor hiccups with the WiFiire app initially, and had to remove & reinstall Traeger because it wasn’t connecting to my WiFi, but after I reinstalled Traeger it has been working perfectly, no issues at all. I am able to dial up my grill settings when I’m out and about. I can make adjustments on the fly, and I get notifications when my grill hits its desired temps. This is a total game changer coming from a Big Green Egg. I am so happy with my purchase.
Thanks for putting out a good product this app.

Let the buyer beware that you will have to set up a very simple six character password for your grill which exposes your network to every Tom, Dick, and Harry that wants to hack you. My advice would be to set up a separate network on your router exclusive to the grill.

Traeger works very well with the grill and it’s temperatures and the temperature probe. One of the worst things about Traeger is that it demands you to acknowledge whether you want alerts and notifications every time you use the freaking app, when I say no I mean no and if I want to reconsider it I will do it on my own. This feature alone drives me insane.

The terms and conditions for Traeger or like many other apps and that they collect so much data about you that you know they’re selling it. I don’t understand why I need a login to use my grill. Yeah, yeah, security etc. whatever, let me hook up to my grill the way I want to instead of trying to shove worthless recipes and marketing down my throat every time I use Traeger .

During my first overnight cook I somehow managed to hit the “keep warm” setting while keeping an eye on temps and never noticed it, this almost cost me my game day meal for the family. I thought the smoker was smoking but for at least 5 hours the grill was just keeping the meat warm. I think the keep it warm setting should be moved to the temperature scroll or at the very least require confirmation before setting the grill to warm.

One other thing that I find disappointing is not having the ability to track the temperature through the cook. I use a cheap Bluetooth monitor and Traeger allows me to see the temperature and gives me a graph for the past several hours allowing me to know what the temps have been using a simple line graph. I thought for sure Traeger would do that, but unfortunately I will need to use another app + thermometer to track temps throughout the cook.

So far these are the two features I feel that Traeger is missing.

I also had a problem with my this app when it updated while I was cooking I called and the person that I talked to that I had a program he knew nothing about. I thought he did not know what he was doing after he made attempts to correct the problem he advise me I don’t know what I was doing so I sent him a screenshot and he referred me to management after waiting 3 or 4 days I called and a lady answered the phone I explained my problem and she looked at The program and told me I’m going to fix your bbq so you can get back to enjoying your self. I felt she would take care of this problem and she did and I’m extremely happy she did and outstanding job please thank her for me again and every day for a month because she definitely is the best one I ever talk to. Again thank you so much. Mirl

I was totally frustrated trying to connect my Wi-Fi to my grill nothing seem to work and it was like all the other reviews saying that it doesn’t work... my local grill shop walked me through it and I hooked it up on the very first try after starting over and it works perfect!! The biggest thing you need to remember is that your grill only works on the 2.4 ghz!!! If you have the 5.0 as your Wi-Fi network it will not work. Remove the grill from the Wi-Fi and start over if it is not working. Make sure your network is 2.4 and follow the directions. After hours of frustration thinking that it isn’t gonna work, it connected on the first attempt once I was on the 2.4 and not the 5.0. Hope this helps!!

So I bought the Ironwood 650 with the WiFire. Well since day one getting the grill to connect to the WiFi and app has been a pain. I’ve deleted and reinstalled over and over again. Once I finally do get everything linked up they do another update and then I have to delete and redo all over again to get my grill to link to my WiFi and App. This newest update takes the cake as i cannot get my app to read my grill. App says grills is offline. Grill says it’s connected to WiFi, WiFi sees grill only Traeger doesn’t. I Deleted everything and started at square one again. 5th time and it still says my grill is offline. I bought this grill so could bbq quicker and better preheat from work and cook when I get home. Yet the tech doesn’t work like it should. Love the flavor, love the convenience of not standing over the grill, but over paid because of the tech and I’m super disappointed in what I got. This time I did not get what I paid for.

I really like Traeger but I am extremely frustrated with the alarms. Meaning the alert alarms triggered by: grill preheat done, grill probe at temperature, grill timer is up etc. so what I’m upset about is when the alarm goes off, Traeger signals twice then stops. Pretty much means I can’t set my phone down for a second and I need to baby sit temperature and times constantly until the grill is almost done. To get by with the timer issue I use the timer built into the phone, to get by with the temp probe issue I had to buy a Weber wireless probe. Using the Weber probe, the alarm goes off when the food temp is close and then constantly goes off until you physically tell Traeger to stop the alarm, Not Chirp chirp! Then silence from the this app app. If this app at least allows users to change the alarm duration to constantly go off when temp or time is done. That would be great.

My parents gave us a this app grill for Christmas this year! Unbelievable gift! Wow!
I never knew I would enjoy something so much! We use this every night for dinner. Even when it’s -10. We love, love, love how easy it is to use, the flavor it adds to anything, and we don’t have to “babysit” the grill because we can see internal temp on our phones and can regulate it from inside. Amazing grills! I never knew what we were missing!

Traeger works great in conjunction with the Wi-Fire grills. I would love to see Apple Watch integration, at the very least to monitor the temp of the grill and probe. I’d be fine with not being able to control the grill from my Apple Watch. That’s the only thing holding back from 5 stars. Being able to launch a cooking recipe or cycle right from Traeger to the grill works seamlessly. You are missing out on some great functionality if you aren’t using this with your Wi-Fire grill.

I love having all the great recipes at my fingertips and I have marked many of them as favorites. However, if I try to view my favorites in an area with slow or no Internet, all I see is the spinning indicator on a white screen while it tries to sync with the server. Please change Traeger to display the locally cached favorites immediately and then sync in the background.

This problem seems to be pervasive on this app support forums but it is a mystery why they cannot seem to address it with a fix. Maybe most this app users have androids which seem to work just fine.

My pro 575 will not recognize my 2.4 WiFi even though signal is as strong as it can get. Traeger will even say it is using my home WiFi but the network name is blank. Tried multiple things per suggestions (turn cell data off, flip into airport mode and back, delete & reinstall app...nothing). App is almost useless to me without connecting to grill via WiFi.

I’m on my second grill, my first one was to small so I sold it and bought a larger one at Costco. I’m a big meat eater and I use it at least once a week. I’m also very impressed with the customer service, they have sent me replacement parts and answered any questions I’ve had. I have recommended the grill to at least 6 friends who have purchased them.

Thanks.
Mike B.
Las Vegas, NV

Overall I like Traeger. Some changes I would like to request.

1. Be able to switch back and forth between the recipe and the grill information.

2. I’d like to be able to create my own recipes. Either from scratch or copy an existing recipe and modify it to my liking. Custom cooks are close, but I can put what to do at each step. If I could do that, it would be much more useful.

Good Day this app Nation. What is with everything on Traeger ????? Nothing will load and all the recipes are gone!!! Been having issues with my favorites list on my app as well! Need to have this up and running before thanksgiving!!!!! PLEASE! Thanks for all the help in keeping Traeger rolling and BBQ on!

Really cool all around, the recipes are nice to have as well. However I wish you were able to view the probe temp as the grill goes through shutdown cycle. Also it would be nice to have a log of run times for many reasons like knowing how often you need to clean the grill and how often you run through pellets. Hey. Figure it out this app cmon it’s not that hard

Seriously, only thing I do not like is where the keep warm button is. I don’t know how many times I will close the page expecting that the food will be ready when expected and boom. It’s been on keep warm the whole time! Everything about the this app I looooove- change the location of the keep warm button please!!

Plain and simple, this app has been the epiphany of amazing food I never knew I was missing. I was always too intimidated to smoke because I never thought I was good enough at the gas grill. Think again. I’m not sure I’ll ever cook in the kitchen again!

I was skeptical at first as it was an adjustment from a gas grill. After the first few times cooking I got the handle of it and now look forward to using it as often as I can! I cannot see myself ever without my this app Pro!

Traeger is great! Would love to see a pellet sensor estimate added for grills that don’t have that feature, if I say there’s a full hopper you could use the temp to guess the pellet level. Also the placement of Keep Warm makes it easy to accidentally tap without realizing so, maybe a confirm keep warm notification, or move it?

After purchasing this app Pro 575 I set Traeger up and worked fine for about 2 months. Then all of a sudden it does not work. Uninstalled then reinstalled the grill and now I get an error provisioning the grill. Talked to support several times and still nothing. Someone from support is supposed to call and never had. Traeger and this app customer service is useless. If you buy a this app for this feature I hope it works for you.

Buying my this app smoker and downloading the this app app it’s probably one of the best things I ever did . Traeger has a lot of good recipes and step-by-step ways of smoking food the right way and the smoker really doesn’t have to be explained.