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Quite simply these people can decide to keep your money whenever they please- they have no conscience no compassion and I had used the service without trouble for many years. No explanation except to try to violate every privacy law there is and hold thousands of my dollars hostage- the crisis has hit my family particular hard, as such I have not had time to address this issue until now but if they don’t release funds penalties and interest soon I intend to file criminally and a civil case to follow- in essence they have stolen thousands from my family- it’s time for them to seriously pay- do not use this app- you’ve been warned!!! As you can see there is no ongoing ticket or any explanation here as to a very templates answer on their part- I think that things as they are today might help in our suits which I think now are forthcoming- but I’m after the license- want to stop this from happening to anyone else- using KYC on a customer as an excuse, one who had been that customer for over 2 years without a hitch then absconding his family’s money without a word as to why is if little comfort - apathy folks, pure and simple. They just want to make excuses and care only for themselves while they lie and steal from their own public... sound familiar?

This app is straight CRAP! If you’re looking to invest, I wouldn’t trust your money here! I promise these people don’t care about YOUR money. Went to make my FIRST withdrawal (using the instant option) ITS NOT INSTANT! So, I called and they said none of their options are instant (even though it CLEARLY says instant) The guy told me it would take 2-5 business days to deposit into your account. Ok, so what’s the other option? Oh, that’s a wire transfer that also charges a $25 fee to transfer. Ok...so, how long does that take? 2-7 days. This app and their policies are SO misleading! Don’t waste your time or money on this app! If you’re looking to invest in cryptocurrency and need something that’s ACTUALLY easy to use and ACTUALLY does what they say, shoot over to Robinhood instead. Because Bitstamp is a JOKE!

These people are the absolute worst in the industry. I used many different exchanges including Coinbase and Binance without any issues. After using Bitstamp, there is no doubt in my mind why they are losing business to their competitors. I have already wasted ten hours of my life trying to go through their KYC procedure over and over again. It is as if they intentionally make it difficult for you so you cannot ever move your money out. We now have a family emergency where a surgery is needed and I cannot even sell my crypto. I hope your business goes bankrupt soon so you do not do this to someone else.