Supportworks app not working? crashes or has problems?

Supportworks Status

Last Updated on 2017-01-06 by Hornbill Technologies Limited

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Common Supportworks Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Supportworks app on iOS and Android devices. Solve all Supportworks app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Supportworks iPhone Issues and Solutions

Supportworks iOS app crashes, not working, errors
Supportworks iOS app network issues
Supportworks on iOS has black/white screen

Supportworks Android App Issues and Solutions

Supportworks has errors/crashing/not working
Supportworks server network connectivity issues
Supportworks has black screen

Supportworks iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Supportworks app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Supportworks app crashes or not working on Iphone (iOS):

Close and restart the Supportworks app on iPhone
Update Supportworks app to the Latest Version for iOS
Uninstall and reinstall Supportworks iPhone app
Update your iPhone to the latest iOS version

Fix Supportworks on iPhone unable to connect to server/internet connection issues::

To resolve Supportworks network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Supportworks black/white screen (blank screen) on iPhone:

Follow the Supportworks iOS app troubleshooting guide Here →

Supportworks Android App Issues and Solutions

Fix Supportworks not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Supportworks app issues:

Force Stop the Supportworks App
1. On android, goto "Settings" » click Supportworks app. » click "Force Stop".

Update Supportworks to the latest version on PlayStore

Clear Supportworks App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Supportworks app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Supportworks.

Fix Supportworks unable to contact server/ Supportworks internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Supportworks » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Supportworks » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Supportworks on android.

Solve Supportworks black/white screens issue on Android:

Follow the Supportworks android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hornbill Technologies Limited, developers of Supportworks.

About this app

this app Mobile is an application that enables analysts to connect to their this app Enterprise Support Platform and perform business critical operations away from their desktops.