Amazon Rapids app not working? crashes or has problems?

Amazon Rapids Status

Last Updated on 2018-09-24 by AMZN Mobile LLC

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Common Amazon Rapids Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Amazon Rapids app on iOS and Android devices. Solve all Amazon Rapids app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Amazon Rapids iPhone Issues and Solutions

Amazon Rapids iOS app crashes, not working, errors
Amazon Rapids iOS app network issues
Amazon Rapids on iOS has black/white screen

Amazon Rapids Android App Issues and Solutions

Amazon Rapids has errors/crashing/not working
Amazon Rapids server network connectivity issues
Amazon Rapids has black screen

Amazon Rapids iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Amazon Rapids app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Amazon Rapids app crashes or not working on Iphone (iOS):

Close and restart the Amazon Rapids app on iPhone
Update Amazon Rapids app to the Latest Version for iOS
Uninstall and reinstall Amazon Rapids iPhone app
Update your iPhone to the latest iOS version

Fix Amazon Rapids on iPhone unable to connect to server/internet connection issues::

To resolve Amazon Rapids network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Amazon Rapids black/white screen (blank screen) on iPhone:

Follow the Amazon Rapids iOS app troubleshooting guide Here →

Amazon Rapids Android App Issues and Solutions

Fix Amazon Rapids not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Amazon Rapids app issues:

Force Stop the Amazon Rapids App
1. On android, goto "Settings" » click Amazon Rapids app. » click "Force Stop".

Update Amazon Rapids to the latest version on PlayStore

Clear Amazon Rapids App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Amazon Rapids app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Amazon Rapids.

Fix Amazon Rapids unable to contact server/ Amazon Rapids internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Amazon Rapids » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Amazon Rapids » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Amazon Rapids on android.

Solve Amazon Rapids black/white screens issue on Android:

Follow the Amazon Rapids android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AMZN Mobile LLC, developers of Amazon Rapids.

About this app

Amazon Rapids takes a new approach to storytelling for children, designed to build confidence and make reading fun! Amazon Rapids is a new reading app for children ages 5 – 12 that offers a fun and engaging approach to storytelling. Explore a library of hundreds of illustrated short stories delivered in a playful and unique format. Short stories come to life as readers tap to reveal each line of dialogue at their own pace. Encourage independent reading with stories that can be completed in minutes, turn on Read Along for full-cast audio, or read aloud together.