MOHELA app not working? crashes or has problems?

MOHELA Status

Published by Missouri Higher Education Loan Authority on 2023-12-13

MOHELA is dedicated to providing world-class customer service for the students
whose loans we manage. As your knowledgeable and approachable go-to resource
for account information and repayment options, we provide the tools to help you
successfully repay your student loan.

I have a problem with MOHELA

Are you having issues? Select the issue you are having below and provide feedback to MOHELA.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 3 Comments

By Gregory Brooks 1 year ago

I have not been able access the Mohela website since February 8th. Prior to this date, I was always to sign-in to check if there had been any updates to my account. I am a Federal Government employee and I was informed that my PSLF form had been approved. February 8th is the same date that I received an email from Mohela welcoming me to Mohela (though I had established an account in the system several months prior to this email). I saved the web page as a favorite. But now, even when I type in the web address manually, I cannot access the website.

By Samantha Mingo 1 year ago

Unable to connect to mohela.com site to process PSLF.

By michael graffeo 1 year ago

I am unable to connect to mohela.com in order to make a payment on my student loan on 19th of September. What is going on?

Common dislikes about MOHELA app

- Banking account information is often deleted, which can be inconvenient for some users.

Have a Problem with MOHELA? Report Issue

Common MOHELA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MOHELA app on iOS and Android devices. Solve all MOHELA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MOHELA iPhone Issues and Solutions

MOHELA iOS app crashes, not working, errors
MOHELA iOS app network issues
MOHELA on iOS has black/white screen

MOHELA Android App Issues and Solutions

MOHELA has errors/crashing/not working
MOHELA server network connectivity issues
MOHELA has black screen

MOHELA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MOHELA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MOHELA app crashes or not working on Iphone (iOS):

Close and restart the MOHELA app on iPhone
Update MOHELA app to the Latest Version for iOS
Uninstall and reinstall MOHELA iPhone app
Update your iPhone to the latest iOS version

Fix MOHELA on iPhone unable to connect to server/internet connection issues::

To resolve MOHELA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MOHELA black/white screen (blank screen) on iPhone:

Follow the MOHELA iOS app troubleshooting guide Here →

MOHELA Android App Issues and Solutions

Fix MOHELA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MOHELA app issues:

Force Stop the MOHELA App
1. On android, goto "Settings" » click MOHELA app. » click "Force Stop".

Update MOHELA to the latest version on PlayStore

Clear MOHELA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MOHELA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MOHELA.

Fix MOHELA unable to contact server/ MOHELA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MOHELA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MOHELA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MOHELA on android.

Solve MOHELA black/white screens issue on Android:

Follow the MOHELA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Missouri Higher Education Loan Authority, developers of MOHELA.

100% Contact Match

Developer: Missouri Higher Education Loan Authority

E-Mail: [email protected]

Website: Visit MOHELA Website

About this app

MOHELA provides this app’s Direct Loan and FFELP borrowers quick and secure account access, payment scheduling/history, form upload capability, tax information and messaging capabilities. As your knowledgeable and approachable go-to resource for account information and repayment options, we provide the tools to help you successfully repay your student loan. this app is here to assist! Headquartered in St. Louis, Missouri, with additional offices in Columbia, Missouri and Washington, DC, our primary focus is student loan servicing. this app is dedicated to providing world-class customer service for the students whose loans we manage.