Zum Status

Last Updated on 2024-10-07 by Zum Services, Inc.

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Common Zum Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Zum app on iOS and Android devices. Solve all Zum app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Zum iPhone Issues and Solutions

Zum iOS app crashes, not working, errors
Zum iOS app network issues
Zum on iOS has black/white screen

Zum Android App Issues and Solutions

Zum has errors/crashing/not working
Zum server network connectivity issues
Zum has black screen

Zum iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Zum app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Zum app crashes or not working on Iphone (iOS):

Close and restart the Zum app on iPhone
Update Zum app to the Latest Version for iOS
Uninstall and reinstall Zum iPhone app
Update your iPhone to the latest iOS version

Fix Zum on iPhone unable to connect to server/internet connection issues::

To resolve Zum network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Zum black/white screen (blank screen) on iPhone:

Follow the Zum iOS app troubleshooting guide Here →

Zum Android App Issues and Solutions

Fix Zum not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Zum app issues:

Force Stop the Zum App
1. On android, goto "Settings" » click Zum app. » click "Force Stop".

Update Zum to the latest version on PlayStore

Clear Zum App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Zum app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Zum.

Fix Zum unable to contact server/ Zum internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Zum » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Zum » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zum on android.

Solve Zum black/white screens issue on Android:

Follow the Zum android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zum Services, Inc., developers of Zum.

About this app

We know that families are incredibly busy, so we’ve made Zūm easy for parents to track and manage their child’s school rides. - Leave feedback about the driver or your child’s experience on the ride. Our drivers go through a rigorous selection and vetting process, while our app provides full transparency to eliminate the chaos and anxiety of getting students to and from school everyday. school districts, communities and families across the United States.