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by Dominoezz

It is great to have real time information on bus routes. But communication is challenging. We have been experiencing some frustration and confusion between the assigned route and the route the driver is taking - which has kids on bus for an additional hour or more in the PM. My kid comes home exhausted and nauseous. This has happened before when there is a new driver, but not sure why this is happening this time. Driver does not communicate - just that it is “her preferred route” Zum rep confirmed it is unacceptable, School district also said it is not okay. But it is still happening. Hopefully this can be remedied soon, but it is troubling.

by Māe De 2 Meninos

Absolutely dreadful service! This school bus company has consistently failed to meet the most basic expectations. My child has been brought to school late on numerous occasions, causing them unnecessary stress and missed learning opportunities. It's reached a point where there have been days when the bus simply didn't show up at all, leaving us scrambling for alternate transportation. Their unreliability is beyond frustrating, and it's clear they lack the professionalism and commitment required for such an important responsibility. Avoid this company at all costs if you value your child's education and punctuality!

by Bmarie0902

As a driver, I hate this app. The customer service is horrible. I can never get an exact answer when I have an issue with a ride, my payment, etc. Expect to rarely get paid on time and wait literally MONTHS to get the bonuses that you are promised upon signing up. Expect parents to cancel on you when you are already at the pickup location and barely get compensated for it. Parents often leave unclear pickup instructions, and you are expected to wait up to 30 mins for a kid even if you have somewhere to be—like your real job for example. Why don’t they put a cap on the wait time so as to not inconvenience drivers and waste their time? Who knows! That’s just one of the many wonderful little surprises about this company! You have no way of contacting the child if you can’t find them, and parents rarely answer the phone if an issue comes up at pickup/dropoff. The pay for a ride is often too low because it doesn’t reflect real time traffic, so you could drive for 45 mins+ and only get paid for what showed up on your app as a “30 minute ride.” Zum is terrible and has a lot of work to do.