FANS Status

Last Updated on 2024-10-28 by (주)제이와이피 쓰리식스티(JYP Three Sixty Corporation)

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Crashes

50.0%

Not working

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with FANS - For Fans & Artists? Report Issue

Common FANS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FANS app on iOS and Android devices. Solve all FANS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FANS iPhone Issues and Solutions

FANS iOS app crashes, not working, errors
FANS iOS app network issues
FANS on iOS has black/white screen

FANS Android App Issues and Solutions

FANS has errors/crashing/not working
FANS server network connectivity issues
FANS has black screen

FANS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FANS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FANS app crashes or not working on Iphone (iOS):

Close and restart the FANS app on iPhone
Update FANS app to the Latest Version for iOS
Uninstall and reinstall FANS iPhone app
Update your iPhone to the latest iOS version

Fix FANS on iPhone unable to connect to server/internet connection issues::

To resolve FANS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FANS black/white screen (blank screen) on iPhone:

Follow the FANS iOS app troubleshooting guide Here →

FANS Android App Issues and Solutions

Fix FANS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FANS app issues:

Force Stop the FANS App
1. On android, goto "Settings" » click FANS app. » click "Force Stop".

Update FANS to the latest version on PlayStore

Clear FANS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FANS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FANS.

Fix FANS unable to contact server/ FANS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FANS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FANS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FANS on android.

Solve FANS black/white screens issue on Android:

Follow the FANS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at (주)제이와이피 쓰리식스티(JYP Three Sixty Corporation), developers of FANS.

Verified email

Contact e-Mail: fans_help@jype.com

Verified email ✔✔

E-Mail: fans_help@jype.com

Website: 🌍 Visit FANS Website

Privacy Policy: https://www.jypfans.com/privacy

Developer: JYP Three Sixty Corporation

About this app

Send messages to your favorite artists and receive likes and comments. See dates for your favorite artists' birthdays, anniversaries, new album releases, concerts, and TV appearances. Participate in various events related to your favorite artists. Join our community and make special memories with your favorite K-Pop artists. Follow your favorite artists' daily schedule, found only on this app. Sign up, receive notifications, and participate in events - all from a single app. Don't forget to vote and participate in surveys! Enjoy members-ONLY contents after signing up as a this app member. Use FANS 's built-in translation feature to read messages from artists and this app from around the world and even send your own messages. ▶ Artist communities on this app: J. Y. Park, 2PM, JUN.