CoinCap app not working? crashes or has problems?

CoinCap Status

Last Updated on 2021-10-13 by ShapeShift AG

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16 User reports:
App has problems

User reports 16

⚠️ Most reported problems ⚠️

Not working

50.0%

Screen

18.8%

Account

12.5%

Crashes

12.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of CoinCap Problems 😠👌🔥

- Alert system UI can be improved

- No 3D Touch

- No widget in the iOS side menu

- Deleted part of portfolio with a swipe of thumb

- App not working since iPhone 7 to iPhone XS Max upgrade

Have a Problem with CoinCap? Report Issue

Common CoinCap Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CoinCap app on iOS and Android devices. Solve all CoinCap app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CoinCap iPhone Issues and Solutions

CoinCap iOS app crashes, not working, errors
CoinCap iOS app network issues
CoinCap on iOS has black/white screen

CoinCap Android App Issues and Solutions

CoinCap has errors/crashing/not working
CoinCap server network connectivity issues
CoinCap has black screen

CoinCap iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CoinCap app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CoinCap app crashes or not working on Iphone (iOS):

Close and restart the CoinCap app on iPhone
Update CoinCap app to the Latest Version for iOS
Uninstall and reinstall CoinCap iPhone app
Update your iPhone to the latest iOS version

Fix CoinCap on iPhone unable to connect to server/internet connection issues::

To resolve CoinCap network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CoinCap black/white screen (blank screen) on iPhone:

Follow the CoinCap iOS app troubleshooting guide Here →

CoinCap Android App Issues and Solutions

Fix CoinCap not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CoinCap app issues:

Force Stop the CoinCap App
1. On android, goto "Settings" » click CoinCap app. » click "Force Stop".

Update CoinCap to the latest version on PlayStore

Clear CoinCap App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CoinCap app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CoinCap.

Fix CoinCap unable to contact server/ CoinCap internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CoinCap » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CoinCap » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CoinCap on android.

Solve CoinCap black/white screens issue on Android:

Follow the CoinCap android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ShapeShift AG, developers of CoinCap.

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