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problems reported in the last 24 hours
Summary of WeBack Problems 😠👌🔥
- Not the most polished app
- Map generated is not shown all the way up until the next time the vacuum runs
- Difficult to link the robot to wireless/internet
- Badges/alerts don’t work
- Everytime it gets stuck, it starts the map over again
41 Reported Issues: 😵🆘🛟🚨📢
HELLO FIRST PROBLEM WAS WITH MY ANDROID..I TRYIED TO CONNECT MY ROBOT CLEANER WITH WIFI AND DIDNOT CONNECTED WITH MY PHONE. AFTER I SOLVED THIS PROBLEM WITH IOS. IT CONNECTED SECOND PROBLEM IS THAT WEBACK APP SHOW NEITHER MAPPING NOR CLEANING AREA SHORTLY APPLICATON SUCKS
La carte a disparue depuis plusieurs semaine, j'ai refait la procédure d'installation mais la carte de s'affiche toujours pas Merci de votre aide
The map disappeared suddenly. I tried rebooting without success. I tried reinstalling the app without success. The robot is working but on the app there is no map(blank/white screen). Please advise Thanks
The robot does not draw a map. It does not relocate and say: New area detected. Therefore it does not draw a new map, I guess. I have reinstalled the app, deleted the map, reinstalled the Robot, everything. It just does not work…
bonjour, le logiciel est peu ergonomique. il manque une fonction de cartographie avec une capacité à sauvegarder le plan et nommer les pièces depuis 3 semaines la carte ne s'affiche plus du tout ce qui empêche de planifier un nettoyage ou de choisir une zone
Did not draw a map like before. I just change my smartphone and make a upgrade of Weback. Is something to do ? Thanks
The app cannot successfully connect to my robot cleaner - iCLEAN-CR02. The app gets as far as "Device registration to smart cloud" and then just times out slowly to 100% and goes to the "Compatibility mode failed" screen. I have tried with my router firewall on and with it off - the result is the same.
Vacuum sits on charger and says “charging starts” but will not charge. It remains at 33% and charges no further. All lights are on. Charger has power. App controls are working.
connection impossible à l application message d erreur connection failed depuis 3 jours que puis-je faire
Tried launching app. Says account does not exists. Tried register account - it says account already exists.
Trying to install a new vacuum and when I use the app to scan the QR code on the device it says network not good
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Common WeBack Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot WeBack app on iOS and Android devices. Solve all WeBack app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen Yugong Technology Co., Ltd., developers of WeBack.
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Contact e-Mail: [email protected]
You can establish an efficient interaction with the intelligent equipment through this app, build an intelligent management system, improve the security, convenience, comfort and artistry of your home, and achieve an environment-friendly and energy-saving living environment. You can also contact us, according to your preferences custom belong to your intelligent scene. Contact email: after-service@yg-ai.
