Contact LoJack Support

by GaltsGulch82

*******Buyer Beware********
Have your dealer remove this from you car or walk away.

I have yet to understand how Apple calculates the ratings. Just scrolling through the last few months of ratings there is no way this app gets a 4.xx. The app is junk their product is junk and the Terms of Service are absolutely atrocious. Make sure you read them thoroughly. Basically you pay for the system and then Kahu has unlimited and unrestricted use of the data they collect. They can use it for whatever purpose they see fit. Selling your route and habits to advertisers or giving it back to the dealer. Pretty deplorable practice for something that we are having to pay for on our new cars. I have yet to find an insurance company in Georgia that offers a discount for having this invasive product on my vehicle. Most consider this devices a passive system and categorize it much as they do an alarm system. If my vehicle was stolen, with as flakey as the system is, we have a better chance at just stumbling onto where the thieves hid the vehicle than actually locating it with this trash device.

by Firepuck

Well, I just paid for 3 years and clearly wasted significant money. They talked up this option at the dealership and I really should have done my research prior to doing this. I live in a normal area (not somewhere that’s hard to locate or pull up on a map) and this app is constantly pulling my car up nearly a block away. I set up the geofence and it only has notified me twice when I’ve left and once when I arrived back home (13 hrs later). I was concerned enough that I went and checked on my car but of course it’s just this their faulty app. We have something similar on my husbands car by their competitor and have had zero issues. There is no excuse for this. I’ve tried to get this resolved too but CS has not been helpful as of yet. Super frustrating. Buyer beware, go elsewhere!

by 681sTeven

9 days since last update. You can not cancel service an get my paid year subscription refunded. Read more on there service, they sell your location to other companys to track you an do so. Bad customer support take days an days to respond. LoJack has fallen of as a company. I have had multiple of these unit every one has worked the same , or say did not work. Days to show actual location. Trips completely not recorded. This app an product is a complete rip off. I do not see how so many give a positive review. Multiple units a none worked properly. My Ford app is 100% better an accurate locations an logs, best of all is free.