Paramount HelpDesk app not working? crashes or has problems?

Paramount HelpDesk Status

Last Updated on 2019-04-09 by MD Farooq Ahmed

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Common Paramount HelpDesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Paramount HelpDesk app on iOS and Android devices. Solve all Paramount HelpDesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Paramount HelpDesk iPhone Issues and Solutions

Paramount HelpDesk iOS app crashes, not working, errors
Paramount HelpDesk iOS app network issues
Paramount HelpDesk on iOS has black/white screen

Paramount HelpDesk Android App Issues and Solutions

Paramount HelpDesk has errors/crashing/not working
Paramount HelpDesk server network connectivity issues
Paramount HelpDesk has black screen

Paramount HelpDesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Paramount HelpDesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Paramount HelpDesk app crashes or not working on Iphone (iOS):

Close and restart the Paramount HelpDesk app on iPhone
Update Paramount HelpDesk app to the Latest Version for iOS
Uninstall and reinstall Paramount HelpDesk iPhone app
Update your iPhone to the latest iOS version

Fix Paramount HelpDesk on iPhone unable to connect to server/internet connection issues::

To resolve Paramount HelpDesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Paramount HelpDesk black/white screen (blank screen) on iPhone:

Follow the Paramount HelpDesk iOS app troubleshooting guide Here →

Paramount HelpDesk Android App Issues and Solutions

Fix Paramount HelpDesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Paramount HelpDesk app issues:

Force Stop the Paramount HelpDesk App
1. On android, goto "Settings" » click Paramount HelpDesk app. » click "Force Stop".

Update Paramount HelpDesk to the latest version on PlayStore

Clear Paramount HelpDesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Paramount HelpDesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Paramount HelpDesk.

Fix Paramount HelpDesk unable to contact server/ Paramount HelpDesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Paramount HelpDesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Paramount HelpDesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Paramount HelpDesk on android.

Solve Paramount HelpDesk black/white screens issue on Android:

Follow the Paramount HelpDesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MD Farooq Ahmed, developers of Paramount HelpDesk.

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About this app

SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see ). - ITSM and SMART CRM Desk solution (see ). * All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets. * Managers can make approvals of service requests. * Integrates with SMART Workflow Engine, for ticket escalations.