Contact Lemonade Insurance Support

The app itself is great. It’s very easy, fast and convenient to get quotes and approval to buy an insurance policy, and the claim filing bot is also fast and easy to use…but then you play email tag for months and months with your claim “advocate” when something actually happens. I have a pet insurance policy and my dog was recently diagnosed with a heart murmur, so I’ve had to file two claims so far…first one was a piece of cake…gave me false hope that this insurance company didn’t play games…but the second one is awful! They keep moving the goalposts on what’s needed to finish processing the claim and keep coming back and saying they haven’t received all the doctor notes and medical records even though both my vet and I emailed it to them multiple times. I filed this claim in June and now here we are in September. I’ve been following up the whole time and they apologize and say they just need more notes before they can process, but I’ve been told that several times now and always forwarded what they asked for and I’m still just waiting and waiting. How many different sets of notes do they need before they honor their policy?! Now I feel like I am stuck because my dog has been diagnosed with a preexisting condition, but if I could do it over again I would go with a different vendor. If they don’t pay out at the end of this then I will probably just go back to paying out of pocket. Why should people pay a monthly premium for nothing?!

So this is an update on my current situation with Lemonade which I’ll be canceling today so they still have not approved my claim they’re saying it’s closed yet when I go on the app it says it was approved because they gave me a measly 250$In the beginning as a good faith as a they sayBut in reality it’s just so that they could say that the claim was approved so that they look good on themselves so I’m actually hiring an attorney and I’m going to sue them this is a joke company. when there adjuster came out he said he was gonna aprove everything now when I talk to Evan who was my claim adjuster, he should really just be an email Adjuster because he never even pick up the phone or Called or had any kind of human contact because he’s more of a robot so long story short he actually asked me if the adjuster got up on the roof which we all know is such a liability he didn't even know if the adjuster he sent out got on my roof. I had to pay two companies to come and do an estimate a detailed estimate a seven page estimate on my roof showing that it was the roof that damaged my home now I have a five-year-old that does not have a room and they still don’t care and I call every single day but today I’m putting my foot down I’m canceling I’m going with a legitimate company and I just don’t want this to happen to anybody else so please skip over Lemonade! And I’ll put an update after I take them to court

Worst insurance company and process ever. They hope you forget about the claims process and ignore the fact they don’t want to pay out a dime. I have used companies like State Farm and Geico in the past and they make things seemless and painless. These people want to call all my relatives and family and friends to harass them from paying out my claim. I have never had to deal with such a poor company in my life I asked for a supervisor and a week later they said they do not care and they can do anything they want to wait months to pay out on my claim if they will pay out anything. I was unable to live in my apartment because of the damage and Robbery but they refused to pay out for loss of use or anything for damages. At this point I am going to have to get an attorney and spend 8,000 dollars or more just to get a 30,000 dollar claim to payout and even then my attorney said they will have to pay out for bad faith or failure to pay claims on purpose in hopes you just give up. NEVER EVER USE THIS COMPANY YOU WILL BE SO SORRY AND YOU WILL HAVE TO SUE THEM FOR 50,000 or MORE JUST TO GET A PENNY FROM THEM FOR THEIR NEGLIGENCE. WHATEVER YOU DO NEVER OPEN OR USE THIS APP. THEY BLOCK YOUR NUMBER AND REFUSE TO TAKE YOUR PHONE CALLS AND SAY THEY WILL ONLY ANSWER IN EMAIL WHICH TAKES THEM DAYS ON END. DO YOURSELF A FAVOR AND USE A REAL INSURANCE COMPANY.