Philips Hue Reviews

by Mybigballs101

What bothers me is. These systems run over WiFi. So when you update PhilipsHue and this is not the first time this happen. Just so we are on the same page. I have 2 systems in two different homes. Many many miles away from each other. When you update PhilipsHue . To make the system work. You need to be in the house to push button down to sync them. So you can make light go on and off. Well again. I’m not near the other system. So now the other system stop working from PhilipsHue . Why. Because I need to push button down to sync it. I just wish they update PhilipsHue without syncing the lights all the time. The lights and the 2 units are already synced to my phone. Now the other system is worthless after spending money for them. I get time off of work to get to the other house synced. Now It won’t sync. I even reset the system lost all my lights I save for time and colors and did not get it to work. So I disconnected it and put it in closet. I’m so done with these idiots that don’t understand what the units they sell. How they are used and work. It’s sad and I’m done with this company. There are other companies I can use and will use. Good luck to all of you.

by Raptor Hawk

I *absolutely hate* companies that do mandatory updates and prevent you from using the product until you do. With some apps I get there may be a very infrequent critical security update, thats actually for a critical app. But not this one. My schedules have not run, leaving my external lighting off, due to the latest MANDATORY update. Unless I check who knows how long this goes on. Not something I should have to do. Like many others here I dislike the new version immensely. Perhaps your company should reach out to, say, your customers, for what features they want or don’t want. And the GUI seems to have zero thought into what someone who actually uses the software would want it to look like and function. The people who actually pay your salaries should matter more to you. And to clarify that for you I mean your customers. Original review I’m not interested in your bad marketing practices. I’m not interested in your data mining and selling. I’m not interested in constantly having to opt out of things. These are lights. LIGHTS! Stop with all the customer-hostile updates. We PAID you, exorbitantly, for your products. Develop and release software that ONLY supports the functionality of these products. That we paid you for. Really, really hate that this company FORCES updates

by Belgianize

It is the most frustrating and second worst application I had to « chance » to encounter ver the past 2 years. As an early adopter, I finally tried to migrate from bridge v1 to v2 and migrate the few strips and bulb remaining to the new hub. The application is just useless and full or bug. It doesn’t provide a seamless transition and it takes 5 plus hours without any success of migration. Hue support is just providing cookie cutter replies and don’t even spend the time to review the information provided. I moved from a system that had some vulnerability issues to some pieces of equipment which are simply not working. Whoever is in charge of the migration, backward compatibility and support are simply incompetent.

Update and reply:
The Twitter support is pretty incompetent despite the 4 hours and numerous message exchanges. The suggestion provided below make little to no sense and don’t address the big deficiencies of PhilipsHue . Searching with the serial number did the trick at the end. But how difficult would it be for PhilipsHue these 3 numbers, communicate to the new app and do the search?!? Just sharing 3 strings of characters and suggest the user to start a search?!? This is POOR development and UX. Incompetence all over.

by Carbonbreath

I have been buying Hue lights for several years and never been completely satisfied. There bridge is horrible from the beginning and it drives me & my wife crazy. Hue’s customer service isn’t much better I don’t even bother calling anymore. I must say, I became one of those guys that wish Apple just manufactures everything in-house under Apples brand and kick most 3rd party’s to the curb. I already know I am to invested and firm into Apples eco-system to leave.

I have factory reset my bridge so many times over the years trying to get it to connect with Homekit I given up after today.

Far as app it’s outdated convolution [UI], having way to many steps. It takes my joy away experiencing Hue’s technology. My reason why I would prefer using Homekit if that worked. So much for that, huh? Problems begin after IOS 12 but we’re now headed towards 13.3 possibly IOS 14 in our near future. I’ll even add that Google Speakers & Alexa has its problems with Hue bridge. All I can consider is another brand and hope Hue Lights still work using another manufacturer or I’ll sale Hue Lights on eBay for cheap taking a loss. It’s frustrating that Hue blames Apple for Hue’s engineers lack of skills to keep up. In my Humble opinion Hue can’t keep up with Apple.

by Bummer Toons

Philips keeps managing to repeatedly fix, and then break the Hue app. It has been stable and effective for well over a year (after a super painful stretch), but they’ve managed to once again render PhilipsHue nearly useless. For the past several weeks, PhilipsHue has been much slower to load, and now when you want to turn a light off, you quite literally have to touch the on/off button and wait 5-6 seconds before the light responds, if it responds at all (for reference, lights used to turn on/off in about a second). Worse, while you wait to see whether PhilipsHue will actually communicate with the Hue hub, PhilipsHue completely freezes. You can’t swipe up/down or touch anything and have PhilipsHue respond, and after the lights do respond, you have to wait another 5-6 seconds before PhilipsHue functions again. So if you want to turn off 3 lights, for example, it will take you 30-45 seconds. For as much money as I have tied up in my Hue lights, I’d like for Philips to test their app updates better before they release the update, and when they cause a major bug like this, I’d really like them to fix it much more quickly. In summary, the Hue lights are outstanding. PhilipsHue is either brilliant, or unusable for months at a time. Right now, it’s broken again.

by Uncle Pennybags $$

I (like many people) have heavily invested in the hue brand. My favorite part of the technology was the old app, which had all the functionality and usability I was looking for in an app to control the lights in my home. And that’s saying something, as I develop software for a living and work daily with app developers, so I’m a critic of UX design.

The new app is total garbage. It’s semi-aesthetically pleasing and takes nice screenshots for PhilipsHue Store. That’s the end of it’s nice features. It goes downhill from there. Vertical + side scrolling is idiocy and only useful in a demo by the product owner to stakeholders. Again, stop making app usability decisions based on what takes nice screenshots. Dimming individual lights is now impossible. You can’t even be consistent on where the x button is on the screen. Or whether it’s and x or a back arrow. And different types of lights in a room causes a different screen to show up with equally horrendous but different UX. All I want to do is see my lights in a list and dim them in the same screen. And for the love of Pete, the side scrolling scenes DO NOT need to be the first thing on the screen. How many times do I need to say it, stop designing for screenshots. Have you used your own app in the real world? I use PhilipsHue 50 times a frickin day. What if someone moved all of the light switches in your house and now you have to go hunting for them all over the place? PhilipsHue is worse than that. Try again.

by RMS

I went into PhilipsHue Store and saw that you had an update five days ago and I was excited because that meant that I probably could now use my routines. Wrong! I cannot believe that you guys still haven’t fixed the routines section. In the other routines area, after trying to save something on the third chance, PhilipsHue freezes. I am simply not able to set up anything in other routines. Come on guys! This is terrible really do like the update, but there are so many mquirky problems with the darn app! You fixed the widget problem very quickly, and I appreciate that. Now you have a problem with routines! I cannot for the life of me set up my routines using the “other routines“ area. In the past I’ve been able to have my lights go on at a certain time and go off at a certain time specifically, every day of the week, and it’s just not working. I press the button to save, and it goes right back to the same screen as if it has not been saved. I press save twice, and it doesn’t work. The third time I press it the system goes into an eternal spinning circle frozen app! And then I have to simply reboot the program! Like I said, I like the styling that you did and some of the features you added, but you have really screwed up a lot of small areas of the usefulness of hue

by Cfanaic

With the new update, the recently used color palette has been removed, and it is now impossible to copy colors to new lights and new scenes. I don’t understand why this feature would be removed, but doing so has made PhilipsHue almost entirely useless for setting up new lights, or moving lights to new rooms. Speaking of which, the biggest problem with PhilipsHue from the very beginning has been the fact that you can’t easily copy scenes to new rooms. Why can’t we create scene templates with our own preferred colors, like the built in Hue scene gallery options (Bright, Dimmed, etc)? Even when we had access to a palette of recently used colors (before it was removed with the new update), it was still an incredibly tedious task to go through and recreate every scene for a new room. But now it’s no longer inconvenient, it’s literally impossible. Please bring back the recently used color palette, and then finally add the ability for users to save their own custom scene gallery. Also, why have we never been able to apply the same color to all lights in a scene?! Why do we have to go through every light individually? 99% of scenes are going to be the same color for all of the lights. The entire purpose of PhilipsHue is to allow us to customize our lighting, and it has never made any attempt at streamlining that process.

by Hwolfe0911

For all it intends to do, it works.
However, for anyone who updated into this recent version, you will likely be annoyed by the lack of TOGGLE features for lights and the removal of widgets* in light of Shortcuts*. Whether they were forced to do this or not, I dislike this change and believe that if this is not corrected by the time I need to replace my lights or wish to expand what rooms have lightbulbs in them, then I will switch brands.
In regard to looks, I personally prefer the old layout. This version gives me the feeling of it being bulky and unappealing. The toggles for lights or rooms appear as if they are intentionally designed to be vertically expanded, which I find does not look right . Additionally, the Menu or Hotbar at the bottom looks really dull for me and maybe too small. This may be a side effect given everything else seeming too tall, unsure currently.
—Side note: Can a developer remove the option of both WIDGETS and SHORTCUTS from the settings menu to prevent confusion that we still have widgets*? This short be bundled into one option or specifically said that “Widgets are no longer a feature, please see the Shortcuts setting.”

by Babciakrysia

Another update here and not only may I not change all of my lights’ colors at once anymore unlike in the previous app, but now it actually also started not connecting to the lights. I’ve never had issues with this for the last 2 years or so that I use PhilipsHue on one and the same device. Yeah, they updated the update and I also affected. Philips/Signify, please fire people responsible for this huge failure and bring back the previous ones with double salaries. I’ve spent so much money on lightships and cannot use the main function now. Imagine changing a color or 4 10-meter strips in one room one by one just to go from cold white to warm white freaking great job! If I had a choice now, I’d go for regular cheap LEDs instead of broken after years HUE. Fix PhilipsHue or bring the earlier version that had the functionalities and worked!

On 21st of March 2022 PhilipsHue lost all the lights in its “home” tab. So I cannot control anything anymore. Great job. The only was I found after hours is using iPhone’s “home” app and it’s limited access to hue lights. I cannot believe what piece of crap this application is after Philips gave it away to Signify.

by Djgrolyos

I wanted so long for V3 to come out. Total disappointment. Basically it is prettier and easier to use. As far as more features, not much. The one I really wanted was Sensor customizations. You cannot pick which lights in a room to have turn on or off. I have multiple Hue lights in my bathroom. I have a Sensor in it. I want my Sensor to detect motion and then if it is night time, turn on only the cabinet lighting very dim. This is just so when you go to the bathroom at night you don’t have blaring lights or have to get your phone out to turn them on. In the Hue App, the only option is to have ALL the bathroom lights come on. You cannot pick just one or two lights. You can do this in HomeKit, but then some of the customizations for the Sensor Hue allows won’t work. (I.e. how strong the motion had to be to work, how long to keep it on, etc....)
Hue Hyped this new version for months if not a year. Now it is here and like I said... it basically is the same app just better designed. Very disappointing. Will not be buying more sensors until they fix this. One last thing... same thing is true with Hue Tap and Hue Dimmers. Both only let you pick rooms, not individual lights. Dimmer only has 4 customization areas when there are 5 in HomeKit. It’s like Hue forgot all about their accessories. C’mon... I wasted $250 on 5 Sensors, $100 on 2 taps, and $200 on 5 Dimmers and all of them you can’t do what you claimed you could when I got them.

by Frustrated_with_hue

I have never reviewed an app before, but this recent app overhaul has basically ruined my experience and clearly has for many others. We have 44 different Hue lights and accessories inside and outside our home which cost almost as much as my first car, and I absolutely loved them until PhilipsHue change.

The original app was intuitive, scenes and automations were easy to set, and I never had a single issue with connectivity or performance. Now, PhilipsHue is horribly unintuitive, adjusting the color of a whole room or zone at a time is incredibly difficult, scenes do not work well, automations are buggy and often do not work at all, brightness cannot be set with scenes any more, and PhilipsHue has a hard time connecting about 20% of the time.

PhilipsHue is so bad, I truly wish I could return all of the products I’ve purchased over the last year which total over $4k. I went from telling all my friends and guests about how great Hue products are to telling everyone not buy them. Please give us the option to go back to the last app!! It looks like many loyal customers will be leaving the Hue ecosystem based on the poor user experience.

by Cheroney31

First off... I absolutely love Philips Hue! But I remain totally SHOCKED that with all those super smart programmers and APP developers at Philips, since the newer 2.0 and now 3.0 version of PhilipsHue came out, one can no longer program a single light bulb into multiple rooms!!! Or group rooms into ZONES!!!!!! I am still using the 1st version of PhilipsHue with my 47 Philip Hue bulbs and many devices!!! And am frustrated beyond belief that they took the ability to create zones away ever since they updated PhilipsHue ! How is this an improvement Philips!??? Once people get invested into the Philips Hue ecosystem and spend time programming and creating scenes that work for their house and family it’s soooo counter productive to do updates like this!! Sonos and many other companies do it right! Philips Hue... I’m still waiting for you guys to allow better management of the devices that people invest a lot of money in!! Also.. since I’m in the mood to give suggestions... :). How about show the updated/zoomed camera roll image as the icon when you enlarge and save a picture. Philips please call me... I’d love to share my thoughts on some of the problems with the new 3.0 APP. I still love Philips Hue... just wish I didn’t have to use a third party APP! :(

by Strawberryfawnx

i’ve always loved my hue bulbs and have never had any substantial problems with PhilipsHue , until now of course. for some reason, someone on the development team decided to ruin the user experience and make the interface unbearable. the new way of scrolling through scenes, not being able to move scenes, the placement of the scenes above the option for the bulb settings, the uncomfortable way of adjusting brightness and hue once picking from the scenes or selecting your bulb, are just a few reasons i feel compelled to write this review. options are not intuitive and don’t seem to follow any sort of logical structure as to why elements are arranged in the way they are. before the redesign, PhilipsHue was easy to use and every step was easy on the eyes to follow linearly on the screen. now, there’s odd mixes of vertical and horizontal sliding and scrolling that really is not necessary and makes things worse. it breaks the flow of the rest of PhilipsHue too since the rest of PhilipsHue besides Home appears to be unaffected. In conclusion, I can’t avoid the terrible UX when i’ve already invested in the hues ecosystem. please make the interface bearable and easy to use again. thank you.

by Pauly_!

New 3.0 version ....No instructions make it a challenge. I just can’t figure out how to hold my light color and brightness it wants to just do its own thing. If you go through and set each room with color and brightness then save it when the timer activates the light in the room it is not always the color you selected or brightness. It actually changes brightness levels to all the same also. I am in the original hue system and did clear all old info through PhilipsHue . If you are on the first version I suggest you hold on just a bit longer as this one has promise but is not there yet. Hey developer, some beta trials with real consumers would probably uncover issues like this. Edit-reset entire system, set up entire system like new. All appears to move along well except I can not save a custom routine. I can create it but then the only choices are save and cancel to exit the set up screen. If I reboot my iPad it set up scene is gone, close PhilipsHue it is gone, hit cancel and the routine is cancelled. If I attempt to add two on the same screen it will not save and freezes PhilipsHue . Final edit. Scenes work perfectly on my iPhone... do not work on iPad Pro .Otherwise we have a nice app here😀

by PinkWhimsy

I’ll start off by saying that I’ve barely touched the Hue app in several years, since I’ve been able to control everything I need with HomeKit. However, I’d recalled that Hue has this nifty way to wake you up where it slowly adjusts lighting over time, instead of a jarring sound or something, and I wanted to try using this. The only way to do this is through the Hue app itself. I got even more excited when I learned that Hue started supporting Shortcuts, hoping that I’d be able to incorporate an action to set this type of alarm in PhilipsHue in my shortcut for bedtime (I work varied shifts throughout the week, waking up as early as 5 and as late as 8am). There doesn’t appear to be a way to execute this shortcut without just telling Shortcuts to open PhilipsHue , like I can do with the clock app. I’m not sure if this is a limitation of available actions developers are permitted to donate, or if this is just not something that had been considered, but I would love to see this!

The only other downgrade is for how confusing it is to set up new lights and assign them to rooms. I’ve set up this stuff probably 50 times (moving several times as well as adding new accessories over the years) and I never remember that you name the light and then have to back all the way out and add it to a room. It seems kind of clunky.

by BroHanzo

I'll start by saying I've been using hue lights for 3 years, between 2 homes, and recommend them to anyone who will listen to me about smart lighting. I'm a HomeKit user primarily, which addresses many of the automation feature issues many users have reported with their control of sensors and lights.

Now, the older version of the hue app used to let you change which lights are on which hubs which is no longer available. I also use 2 hubs in my house we got with 2 starter kits, and the combination has been nothing but a headache. I cannot set different hue hubs to control different lights and have them all display on one app dashboard. Additionally if I wanted to use one hub on the upper floors and another on the lower, the communication does not exist between the two hubs and makes it impossible to use more than one hub in the same household. HomeKit addresses this issue, but I would like to see it be addressed in the hue app itself.

I will still recommend this if you're looking for home lighting solutions but I implore the developer to continue prioritizing customization features before rolling out more lights.

by XXiiSARGEiiXX

Just started using the Philips Hue products about a week ago. Overall I am impressed with their products. PhilipsHue is decent, seems intuitive to use. There are 2 things I would really like to see from PhilipsHue. 1. Be able to sort rooms. This would be very helpful. I would like my rooms to be listed in Alpha order without having to go in and redo all of them. 2. Be able to add sub-rooms (maybe a different name) to rooms. If I have light bulbs, the play bar, lamps, etc in the same room, I would like an easy to to control them with in that room without having to create separate rooms for each set of lights/devices I want to control in a room.

Update #1: I figured out how to sort rooms, that is great, wasn’t very obvious to start, glad it is available. Since using the Philips Hue system for a couple weeks I realize some other things I would like to see. It would so nice to have a pool of available scenes, since there is a limit to the number of scenes and devices that can be on a hub. This really should not be that difficult to implement. Also another easy implementation would be to have a checkbox on your sensors, something along the lines on the Do not disturb that is in the labs. Except it really doesn’t need to be all that complex, simply if you have a scene on do not change it. Those are two very easy fixes that I would love to see.

by VirtualMirage

I’ve been using Hue in my home for almost two years now. My biggest issue with the system is how the lights would all turn on bright white after a power outage or if lights connected to a light switch would reset to the default white if someone turned it off from the wall switch. Now with this update, my largest gripe has been resolved! I will say that the firmware update required for this feature took longer on some bulbs than others. Most of my bulbs received the update within 30 minutes or so. But I had a handful that took over day, almost two days! They did eventually update and now all bulbs are on the latest firmware.

The next thing I am waiting for is the ability to use Hue Entertainment with my AppleTV so that I can sync my lights to what’s on the screen. Hopefully, that comes sooner than later.

Other areas of improvement would be to the routines. It would be nice if I could set a routine to turn on at sunset but turn off at a fixed time of day without having to create two separate routines (one for on and the other for off). At the moment, the only other option that it gives you within a single routine is to have the lights turn off at sunrise if they are set to turn on at sunset.

by Tommy G-Code

I’ve been a sucker for Philips since the invention of the CD. I’ve had every Hue product and every version thereof, aside from the flood lights. While sadly at the cost of my paycheck, it’s been nice to watch Hue evolve over the years, that’s goes for the tie into 3rd party cloud APIs (Echo/Alexa has been a ride) as well, but the Philips App serious was lacking, frustrating to use and just became mundane. I actually got so sick of it I’d write my own software to control the lights (gg on the API Philips). So yeah, if you haven’t downloaded version 3 of PhilipsHue, it’s pretty kick a**, finally you can move things around, before you had to delete everything and add them back in a specific order, trying to color match was a nightmare, and so many other issues the previous apps had, this resolves! So for now, it’s hats off to Philips, thank you and please keep making improvements on your hardware and software, you’ve certainly won me back with this one. Cheers, ~T

by Good Hndz

I have had these lights for over four years, and invested well over $500 between bulbs and the latest hub. When I first bought them they worked like a charm, now other than the fact that I can change colors and control the lights from my phone, all the other features are useless. HomeKit recognizes the lights five out of 10 times. And routines such as “vacation mode” and “home and away” with location aware don’t work at all anymore. When I go to location aware, I can see exactly where my home is on the map, but the Geo fencing feature simply doesn’t work. I’ve logged in and logged out of PhilipsHue . I’ve installed and uninstalled PhilipsHue . I’ve done all the troubleshooting that is suggested or I can think of. And based on the other reviews here, looks like I’m not the only one with these issues.

I also love the fact that the developer will respond to your email asking for screenshots of what’s going on, how my supposed to screenshot an app that shows that it’s working, but doesn’t physically work in the real world?

Considering what these bulbs and system cost, I would avoid them like the plague until they can figure out how to make them work reliably and consistently.

by Pigybank

PhilipsHue is so bad. So awful compared to the original app I don’t know how anyone could possibly rate it 5 stars if they knew what the original app was like. Literally the only benefit of PhilipsHue is Siri. Except when I add a scene to Siri it doesn’t show in HomeKit. And if I create the scene in HomeKit manually I can’t save it with the same name. Siri-ously!? Not to mention I had to restore my phone only to find the original app will longer sign in to My Hue, and since none of my scenes will transfer over I’m having to re-create everything manually. Also, why can’t I edit my old timers and routines in the new app? Insane. I’ll have to redo all those as well except I can no longer even see their original settings to go off of. Also, sometimes I want to add an icon for a scene without it overriding the light settings I’ve already set up. Lastly, there are often massive delays between when I tap a scene and the lights react. This does not happen with home kit or the original app. PhilipsHue also constantly says “connecting” when these delays occur and sometimes connecting fails and nothing happens until I force close and reopen PhilipsHue . Absolutely Dreadful!

by CourtneyRenee95

My building doesn’t allow peer to peer connections, so if I place my actual WiFi won’t let my Hue lights communicate with my phone communicate. Yes, the WiFi situation is ridiculous, but I live in a historic building that only has one option for Internet and I already had Hue lights and bridge from the last place I lived. Regardless, even not being able to connect Hue to Internet was all fine, because Hue didn’t require Internet connection before, so I set up LAN and it worked fine with Hue Tap for controlling my devices. But as of recently, there’s an update for Hue bridges and it says I can’t use the Tap again until I do the update, which I can’t do because my bridge can’t be connected to the Internet in my building, just the LAN that I set up which has no Internet connection. It wasn’t broken, but your update broke it. Did you really have to disable all the features when I was able to use just fine without the update? I’ve spent so much money on Hue products to make this work. Seriously disappointed. Please make it possible to download update onto phone and then get back on my LAN with the bridge to install the update.

by YesImHereToHelp

I can’t understand why everything has to be around color and all convenience in Hue products is left out. Yes, I have color lights and yes I do enjoy them from time to time and yes I do use them for movies. Why is there not a standard reset button to reset the lights to their normal default color and hue? Why is there no ability to turn on specific lights and not turn on other lights from a switch? I want to turn on a lamp at low brightness with one button press, dimmed main lights on a second button press, and all full brightness on a third. For normal day use I can just use my voice assistant. I have asked Hue support and talked with various people in email chains, and they always seem absolutely perplexed as to what I’m looking to do, despite how clear I am. All I want is a product that isn’t meant to only be a toy. It upsets me that it is 2020 and Hue is still an overpriced child’s toy because after all these years PhilipsHue is still a train wreck of limitations because the right designers and programmers couldn’t be hired onto a company now worth billions. I’m extremely disappointed that I am price gouged for a product that is not inviting or convenient at all. The product is a part of the whole experience, but mostly comprised from PhilipsHue . This company is overvalued because they are incredibly vulnerable by the lack of ability to create cohesive experiences; end of story.

by SparkytheSunDevil

Dear Hue Engineers, PhilipsHue does well at what is included but I’m really surprised at how few options there are in PhilipsHue . The “zones” are nice but that’s about the best feature. For a $200 light kit PhilipsHue is very, very lacking in options overall. Feels like a half finished app that was thrown together at the last minute, not a product that has been around for several ‘generations’ of lights. Love the wake up feature but you should be able to wake up to any color combo you want, not just white. No options to fade between colors. No options to automatically change colors at preset intervals. Other than turning the lights on/ off and choosing the colors you have to rely on 3rd party apps to do anything “fun” with these lights. Very disappointed in PhilipsHue for how much the lights cost. Hue should be ashamed to have PhilipsHue in PhilipsHue Store, same goes for the Apple Watch app. From the watch you can only turn on/ off the lights to 4 very boring pre-set options, zero options to customize what color the watch app will turn on. A lot of the “lab” features should be standard within PhilipsHue and customizable. PhilipsHue and lights have so much potential... PLEASE UPDATE IT!!!!

by Mjfcy

I just got Hue, and for the most part, it’s super cool! The general system is amazing and really fun to play with. PhilipsHue ? A little funky. While some parts are fairly intuitive, I had to do a lot of poking around on my own to figure it out, which isn’t the worst thing, but I also had to do a fair amount of running back and forth from the basement to the first floor and back down because it seemed like the bulbs were syncing to the wrong room. Finally got all the bulbs assigned to the correct space, but my big frustration (and the main star-dropper) is that I cannot for the life of me log into my account through PhilipsHue . I keep getting error messages—one of which said something about being connect to the wrong app (??), which I installed yesterday and controls everything just fine over WiFi. Here’s the kicker—the screen is displaying a “sign out” button, which leads me to believe I’m technically signed in. But I can’t do anything that requires sign in, because... I’m not... signed in? I’m very confused. Hue gods! Help me please!

by SuperDuperPoop

Updated August 4th, 2014

After some app updates and resets, PhilipsHue is working better. Changed from 2 stars to 4 stars. PhilipsHue is much letter than before the major update, but some UI changes are a little wonky.

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At first, the new update ran great and I didn’t have any issues. For whatever reason now, my lights take 10-15 seconds to show any sort of change. Simply turning on and off the lights takes 20 seconds. At first I thought my gen1 bridge was dying so I replaced it. I’ve factory reset my gen2 bridge about 5 times and re set everything up so many times over. 3rd party apps like on switch control lights better and immediately.

I gave PhilipsHue two stars instead of one because I’ve had my Phillips hue bulbs for almost 5 years now and they’ve been really good to me. But PhilipsHue has made working with these bulbs a pain and I’ve wasted soooooo much time trying to get PhilipsHue to work properly. I’ve even reset my router and managed switch to default to see if it’s a network issue. It’s not. The hue app is constantly connecting and reconnecting and failing to connect over and over. Extremely frustrating.

You guys can do better. You teased PhilipsHue update for so long and I held off getting rid of these bulbs hoping this update would fix my issues. Please take the time to address PhilipsHue and fix these bugs.