Challenges app not working? crashes or has problems?

Challenges Status

Last Updated on 2025-02-10 by FitNow

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No current problems

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Summary of Challenges Problems 🔥

- Points can disappear and not be retrieved

- Filing a ticket is useless

- People can lower their daily goals to get more points

- Can't see team members move calories

- Logon requires a “Lose It” app account

- Competition metric can't be set to steps or calories

- Can't edit the name and description of teams and challenges after creating them

📋 2 Reported Issues:

Lani 2023-04-14

The app continues to crash. I am nearly midway through a month-long challenge. The app started crashing Thursday and continues to crash. I cannot view history and see what has to be adjusted in terms of vegetable eating or whether it’s accurately recording the closure of rings. Attempted: Hard close of app. Deletion of app and redownloading. Attempted to open a ticket but login info for Zendesk does not work. And it still continues to crash. Sometimes I can hold a screen for a few seconds and then it will crash again.

Romone Rucker 2023-02-16

When I link Apple health app to the Challenges app it crashes. I’ve tried deleting the app twice. But as soon as I sync them it crashes. After unsyncing it (through the health app) it works again.

Showing 1-2 of 2 reported issues:

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Common Challenges Problems & Solutions. Troubleshooting Guide

Table of Contents:

Challenges iPhone Issues and Solutions

Challenges iOS app crashes, not working, errors
Challenges iOS app network issues
Challenges on iOS has black/white screen

Challenges Android App Issues and Solutions

Challenges has errors/crashing/not working
Challenges server network connectivity issues
Challenges has black screen

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Challenges iPhone Issues and Solutions

How to fix Challenges app crashes or not working on Iphone (iOS):

Close and restart the Challenges app on iPhone
Update Challenges app to the Latest Version for iOS
Uninstall and reinstall Challenges iPhone app
Update your iPhone to the latest iOS version

Fix Challenges on iPhone unable to connect to server/internet connection issues::

To resolve Challenges network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Challenges Android App Issues and Solutions

Fix Challenges not working on Android, crashes, errors or is unresponsive:

Force Stop the Challenges App
1. On android, goto Settings » Challenges » click [Force Stop]

Update Challenges to the latest version on PlayStore

Clear Challenges App Cache and Data:
1. On android, goto Settings » Apps » Challenges » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Challenges.

Fix Challenges unable to contact server/ Challenges internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Challenges » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Challenges » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Challenges